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Altstadt Hotel Magic Luzern

3.0 star property

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Photo gallery for Altstadt Hotel Magic Luzern

Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
King Suite | Room amenity
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Brandgässli 1, Lucerne, LU, CH-6004
  • Place, Lucerne Town Hall
    ‪1 min walk‬
  • Place, Chapel Bridge
    ‪2 min walk‬
  • Place, KKL Lucerne
    ‪6 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Angel Room

Hair dryer, towels

Angel Room

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Symphony Room

Minibar, in-room safe, individually decorated, individually furnished

Symphony Room

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mystic Room

Minibar, in-room safe, individually decorated, individually furnished

Mystic Room

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Farmer Room

Minibar, in-room safe, individually decorated, individually furnished

Farmer Room

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Lotus Room

Minibar, in-room safe, individually decorated, individually furnished

Lotus Room

8.0 out of 10
Very good
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Pirate Room

Minibar, in-room safe, individually decorated, individually furnished

Pirate Room

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Swiss Chalet

Minibar, in-room safe, individually decorated, individually furnished

Swiss Chalet

9.0 out of 10
Wonderful
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Egypt Room

Minibar, in-room safe, individually decorated, individually furnished

Egypt Room

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Honeymoon Suite

Minibar, in-room safe, individually decorated, individually furnished

Honeymoon Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 99 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds

View all photos for Lionheart Suite

Minibar, in-room safe, individually decorated, individually furnished

Lionheart Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite | Room amenity

King Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Barock Suite

Barock Suite

Barock Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Aladin Room

Minibar, in-room safe, individually decorated, individually furnished

Aladin Room

7.6 out of 10
Good
(4 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Altstadt Hotel Magic Luzern

Adults-only hotel in Lucerne
Valet parking, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite.
Altstadt Hotel Magic Luzern offers 13 accommodations with minibars and espresso makers. These individually decorated and furnished accommodations have separate sitting areas. Cable television is provided.

This Lucerne hotel provides complimentary wireless Internet access. Additionally, rooms include safes and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of Altstadt Hotel Magic Luzern's great location. During your stay, you're just a quick walk from Lucerne Town Hall. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Lucerne Town Hall and Rosengart Collection
Altstadt Hotel Magic Luzern offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi. Altstadt Hotel Magic Luzern also features laundry facilities, dry cleaning/laundry services, and shopping on site. For a fee, parking is available.

This 3-star Lucerne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (CHF 32 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: CHF 23 per person

Things to do

  • Shopping

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Built in 1500
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch TV with cable channels

Food and drink

  • Espresso maker
  • Minibar

More

  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:00 PM
The check-in location differs from the property location; go to: [Altstadt Hotel Krone Luzern, Weinmarkt 12, Lucerne]
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel des Balances, Weinmarkt, Lucerne]
Information provided by the property may be translated using automated translation tools
The property is located in a pedestrian area; however, guests are allowed to park in front of the hotel during check-in and check-out.
Check-in and breakfast for this property are based at a different location, Hotel Krone, Weinmarkt 12, Lucerne 6004, 130 meters from Altstadt Hotel Magic Luzern. Check-in 11 PM-6:30 AM takes place at the Hotel les Balances across the street.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Altstadt Hotel Magic Luzern

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 23 per person
  • Valet parking fee: CHF 32 per day
  • Late check-out fee: CHF 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:30 AM - 11:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to Altstadt Hotel Krone Luzern, Weinmarkt 12, Lucerne
Guests arriving after hours will need to go to the following location to check in: Hotel des Balances, Weinmarkt, Lucerne
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Magic Hotel
Magic Hotel Lucerne
Magic Lucerne
Altstadt Hotel Magic Lucerne
Altstadt Hotel Magic
Altstadt Magic Lucerne
Altstadt Magic
Altstadt Hotel Magic Luzern Lucerne
Altstadt Hotel Magic Luzern
Altstadt Magic Luzern Lucerne
Altstadt Magic Luzern
Altstadt Magic Luzern Lucerne
Altstadt Hotel Magic Luzern Hotel
Altstadt Hotel Magic Luzern Lucerne
Altstadt Hotel Magic Luzern Hotel Lucerne

Altstadt Hotel Magic Luzern Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 309 out of 966 reviews
Rating 8 - Good. 381 out of 966 reviews
Rating 6 - Okay. 164 out of 966 reviews
Rating 4 - Poor. 60 out of 966 reviews
Rating 2 - Terrible. 52 out of 966 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

Only good thing about the hotel was the location
Stayed 2 nights in Sep 2025

2/10 Terrible

Shaomin

Disliked: Staff & service, amenities, property conditions & facilities
Room is so small and relatively inconvenient.
Stayed 2 nights in Sep 2025

6/10 Okay

son

Travelled with partner
Liked: Staff & service
It’s noisy
Stayed 1 night in Sep 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
RUDE CUSTOMER SERVICE by DANIEL at the front desk for check in and check out. When checking in, I had a difficult time with entering my information on the iPad. I could not locate some letters as it was a “Swiss” keyboard. I told him I was having difficulty because I’m accustomed to a US keyboard. He said in a very demeaning and sarcastic tone in front of others waiting to check in; you are in Switzerland, it’s a Swiss keyboard, you have to figure it out. Check in is not at the magic hotel, you have to walk approximately 1 block to hotel Krone. Room was not ready understandably as we arrived before 3 pm. Luggage had to be placed in the luggage room and DANIEL became frustrated when I asked him to repeat the location because it was unclear to me. He answered to me as I was a child. Super unnecessary. He needs to understand that he is the face of the hotel and the first and last contact. That is a crucial point where customer service must be on point understanding that people from all walks of life are coming through your doors. The location is perfect, however it is next to a courtyard where all the noise is heard and the church bell (across the street ) rings every hour and half hour. The hotel rooms have no air conditioning so you have to sleep with the windows open and a small provided fan. I stayed in mid September so the weather must be unbearable in the summer months. Above noise didn’t bother me, but if you are a light sleeper, this place is not for you. Clean room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time! Perfect location and loved the balcony overlooking the square.
Stayed 1 night in Aug 2025

8/10 Good

George

Liked: Cleanliness, staff & service
This property is a bit difficult to access for the mature travelers walking from the train station. The Barock suite, while fairly large was a bit austere and baroque for our tastes. The service staff was pretty loud when they did their work and the view from the room is a bit limited and unappealing. The central location in the Altstadt area was excellent, however, offsetting the less than positively aspects noted.
Stayed 3 nights in Sep 2025

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in honeymoon suite with a beautiful view of the city and river. Bed was comfortable, room was clean and enjoyed our stay. Thankfully there were fans in the room to keep you cool because no A/C. If you do some research ahead of time finding the hotel and check in location is easy.
Stayed 3 nights in Sep 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Fun and busy location~ large room
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert

Stayed 1 night in Aug 2025

2/10 Terrible

Judith

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was no city View. We looked over dirty roofs. No air conditioning and the windows did not lock and no screens. I have been in many city hotels but the bathroom and shower were the smallest I had ever seen. We had to struggle up steps with luggage. The furniture old and newer were banged up and not nice. Certainly different from the pictures. Only one room has the photo of the outdoor seating. You enter through an alley where smokers like to linger. You check in at another hotel about 1-2 blocks away. Daniel, the front office manager is rude, argumentative and unhelpful
Stayed 1 night in Sep 2025

2/10 Terrible

Bhawandeep

Disliked: Cleanliness, property conditions & facilities
NO air conditioning. Room was not cleaned well. Toilet had stains in there well. Only plus was the prime location.
Stayed 3 nights in Aug 2025

8/10 Good

miguel, helotes

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lighting was low so room was kind of dark. Front entrance door was not locking. Excellent location and valet parking goo(pricey)
Stayed 2 nights in Aug 2025

6/10 Okay

Traci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Mixed reviews for this

The hotel was in a great location- nice and easy to walk to several restaurants and shopping. We really enjoyed that. However, there was no a/c, the WiFi never worked at all, and check in was at another hotel and then a short walk to our hotel. That meant if we needed anything, we had to walk to the other hotel.
Stayed 4 nights in Aug 2025

6/10 Okay

Renata

Travelled with partner
Disliked: Amenities
First of all, car navigation cannot find the hotel location, had to stop and ask people for the directions. Second, reception is in other hotel close by…. Rooms don’t have AC. Very complicated…..very expensive . The only positive side is the location of the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and comfortable room and location.
Stayed 6 nights in Aug 2025

8/10 Good

Michelle, Holland Center

Liked: Cleanliness
Great Location!
Stayed 2 nights in Aug 2025

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Bed was uncomfortable. No airconditioning. Old and tired.
Stayed 2 nights in Aug 2025

2/10 Terrible

Anas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the front office staff were wonderfully helpful. The internet was a disaster, worked intermittently and made it appear Safari wasn’t working on my iPad. Wish there was air conditioning.
Stayed 3 nights in Aug 2025

8/10 Good

Gordon, Boise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location in the middle of Old Town Lucerne. Clean large room. A great area to base your adventures from.
Stayed 3 nights in May 2025

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Balcony is just great next to the river the scenery is amaizing
Stayed 2 nights in Aug 2025

10/10 Excellent

Candelaria

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay here. The view from our balcony was spectacular.
Stayed 2 nights in Jul 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the honeymoon suite with our two boys and parents and there was plenty of room however only one shower. The location is excellent - centrally located and very walkable. Hotel staff was nice and facility was clean. My mom was very happy to have fresh towels every day without asking. No AC and temperatures in the 80's, so an extra oscillating fan would have been nice, but not a deal breaker.
Stayed 3 nights in Jul 2025

4/10 Poor

Ing

Travelled with family
Disliked: Property conditions & facilities
Convenient area, disappointing about the hotel no view at all doesn’t look like a picture shows with balcony only see the house roof very basic room , won’t allow change the room with better view
Stayed 1 night in Jul 2025

2/10 Terrible

Yanfu

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel I’ve stayed at! Sofa was full of disgusting stains, wifi did not work in the room, offensive art work, no air conditioning, small fans provided were far from adequate. Had to open the windows for ventilation and instead of fresh air was choked by cigarette smoke from the restaurant below, people talking loudly late into the night, restaurant workers banging glass and bins in the alleyway facing the bedroom window. Bed was old and thin. Could not sleep, zero comfort. Man at reception was also terribly rude to me because I asked for the Seriously worst experience
Stayed 2 nights in Jul 2025