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Grand Hotel Villa Castagnola

5.0 star property
VIP Access

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Photo gallery for Grand Hotel Villa Castagnola

Premium bedding, down duvets, minibar, in-room safe
Exterior
Free daily buffet breakfast
Sauna, steam room, Turkish bath/hammam, body treatments
Point of interest

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Viale Castagnola 31, Lugano, TI, 6906
  • Place, Funicolare Monte Brè - Cassarate Station
    ‪1 min walk‬
  • Place, Parco Ciani
    ‪10 min walk‬
  • Place, Lake Lugano
    ‪16 min walk‬
  • Airport, Lugano (LUG-Agno)
    ‪9 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

Premium bedding, down duvets, minibar, in-room safe

Standard Double Room

10.0 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Suite

Premium bedding, down duvets, minibar, in-room safe

Suite

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Superior Double Room

Premium bedding, down duvets, minibar, in-room safe

Superior Double Room

10.0 out of 10
Exceptional
(12 reviews)
  • Lake view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Junior Suite Executive

Executive Room

Junior Suite Executive

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Backyard view Double Room

Basic Double or Twin Room, Courtyard Area

Backyard view Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Garden Floor Double Room

Premium bedding, down duvets, minibar, in-room safe

Garden Floor Double Room

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

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About this property

Grand Hotel Villa Castagnola

Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and a steam room.
Grand Hotel Villa Castagnola offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor tennis court, an indoor pool, a sauna, and a fitness center.
Clarins Wellness Corner has 2 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Grand Hotel Villa Castagnola. During your stay, you're just a quick walk from Funicolare Monte Brè - Cassarate Station. Features include free breakfast and free WiFi in public areas, plus 3 restaurants.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices)) and wired Internet
  • Enjoy Mediterranean cuisine while dining at Le Relais
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, body treatments, or body wraps at Clarins Wellness Corner
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • 13 minutes by foot from Parco Ciani and a 2-minute drive from Palazzo dei Congressi
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Hotel Villa Castagnola like an indoor pool and an outdoor tennis court.

Free breakfast is available daily. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a steam room, a fitness center, and a garden. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Lugano hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Le Relais - This restaurant specializes in Mediterranean cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).
Ristorante Arté al Lago - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
La Rucola - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, uncovered parking on site (CHF 20 per day)
  • Secured, covered valet parking on site (CHF 30 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Rucola
  • Le Relais
  • Ristorante Arté al Lago

Things to do

  • Bicycle storage
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • DVD player
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4,865 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 100% renewable energy
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1880
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 120 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: CHF 20 per day (in/out privileges)
  • Covered valet parking fee: CHF 30 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and TWINT
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 September to 31 May.

National rating

This hotel is rated 5 stars.

Property is also known as

Grand Hotel Castagnola
Grand Hotel Villa Castagnola
Grand Hotel Villa Castagnola au Lac
Grand Hotel Villa Castagnola au Lac Lugano
Grand Villa Castagnola au Lac
Grand Villa Castagnola au Lac Lugano
Villa au Lac
Villa Castagnola
Villa Castagnola au Lac
Villa Castagnola Hotel
Grand Hotel Villa Castagnola Lugano
Grand Villa Castagnola Lugano
Grand Villa Castagnola
Grand Hotel Lugano
Grand Villa Castagnola Lugano
Grand Hotel Villa Castagnola Hotel
Grand Hotel Villa Castagnola Lugano
Grand Hotel Villa Castagnola Hotel Lugano

Grand Hotel Villa Castagnola Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 313 out of 395 reviews
Rating 8 - Good. 61 out of 395 reviews
Rating 6 - Okay. 14 out of 395 reviews
Rating 4 - Poor. 5 out of 395 reviews
Rating 2 - Terrible. 2 out of 395 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lucas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing welcoming. Great place
Stayed 2 nights in Nov 2025

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous property! Received an upgrade to a corner suite which was not only large but had spectacular lake views. Felt like royalty. Dined at Le Relais where both the food and service were excellent. The hotel is adjacent to a funicular and an easy walk to town. The staff are wonderful. A truly fantastic stay. Highly recommended!
Stayed 2 nights in Oct 2025

10/10 Excellent

James, Scotts Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property filled with antiques and artwork. The staff was helpful and friendly. The grounds are magnificent and the spa is luxurious. The food and drinks were delicious. We even got an upgrade to a fancy suite! Why, I don't know. The place to stay in Lugano.
Stayed 2 nights in Sep 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Christopher R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Barbara Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities

Noisy Room location

While the location and the service/staff are amazing, they gave us a room on first floor over the restaurant where the piano/mouse was annoying and the pets friendliness was also loud due to a dog constantly barking.
Stayed 2 nights in Sep 2025

2/10 Terrible

Ruben

Disliked: Staff & service, room comfort

Worst Ever Hotel Stay in Europe

Review of Grand Hotel Villa Castagnola – A Complete Disaster. If I could give this place a negative rating, I absolutely would. From the very first day, the experience was nothing short of shocking for a so-called 5-star hotel. On arrival, we went for breakfast and waited over an hour for a simple omelette that never arrived. During that time, not even a glass of water was offered. We had a tight schedule and eventually had to walk out. After complaining at reception, the waiter actually chased me down in the lobby, screaming at me in front of other guests, as if I had walked out on the bill. Utterly humiliating and completely unacceptable. The following day, after a long day of sightseeing, I returned to the hotel bar to share a very special moment with my wife. I had planned a surprise—telling her I would be renewing our vows and celebrating her 40th birthday with family in Cartagena, Colombia. She was overwhelmed with excitement, but in the middle of this intimate, emotional moment, the bartender told us to “keep our voices down” because the piano player was performing. The bar was empty. Imagine being told to quiet down while celebrating such an occasion. Truly disgraceful. Finally, to top it all off, on the last day I received my dry cleaning back and discovered that two very expensive pairs of pants had been ruined. They had been washed instead of dry cleaned. No apology. No accountability. No contact from management. DO NOT STAY HERE. Save yourself the disappointment!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights. Wonderful breakfast, clean property, lake access was lovely. I run every morning and the area is clean and safe.
Stayed 4 nights in Sep 2025

10/10 Excellent

Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a great experience! Service was excellent and location very convenient.
Stayed 4 nights in Sep 2025

10/10 Excellent

Violet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Amazing hotel and a truly special place.
Stayed 6 nights in Aug 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place ever

Absolutely perfect in every single way possible
Stayed 9 nights in Jul 2025

10/10 Excellent

Janet

Stayed 4 nights in Jul 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
World class service… from the moment, I walked on the property to the moment I left. I felt well cared for.
Stayed 3 nights in Jun 2025

10/10 Excellent

Brian

Stayed 2 nights in Jun 2025

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The most exquisite hotel experience my husband and I have ever had. The staff went above and beyond, the grounds are impeccable, the lake views immaculate, and the amenities fantastic. We will definitely be back to beautiful Villa Castagnola.
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable stay, one night easily became two and would certainly return for further visits.
Stayed 1 night in Jun 2025

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with the most amazing service! Gorgeous, classic, 10/10!
Stayed 1 night in Jun 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and old school classy but at the same time relaxed and friendly. Stunning garden and great facilities. Very good breakfast nice eating areas both indoor and outdoor.
Stayed 1 night in Jun 2025

8/10 Good

Fadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Edith

Travelled with partner
Liked: Amenities
Thought staff service, property, and cleanliness were excellent. Small things to improve: We had a wonderful room, however, the shower was a tub shower and it was a deep tub so stepping in and out was precarious- could have used a grab bar at the back of the shower. We also had a nice patio but the table on it was very small - would be good to get a slightly larger table. Breakfast was good but the scrambled eggs did not taste like eggs- I think because there may have been a lot of cream in them. You could order an omelette/frittata for a good bit extra. Also, they never had any berries for fruit, but you could order them separately for 18 francs!! We only had a hamburger for dinner there but the reviews on the restaurant were not good. Most people said great service, food was overpriced and not that good.
Stayed 5 nights in May 2025

10/10 Excellent

Dr.Maria

Travelled with family
Liked: Cleanliness
View was great besides everything 🙏💚💫✨
Stayed 4 nights in May 2025

10/10 Excellent

tuluh

Liked: Amenities, property conditions & facilities
Great hotel and very courteous and friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place to stay!
Stayed 3 nights in May 2025

10/10 Excellent

Vivian, West Gladstone

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Undoubtably the best hotel I have ever stayed at. So beautiful, the staff were amazing so kind and helpful. It was my birthday and they sent chocolates to my room and gifted our group free cocktails before dinner. I was very touched. Would Highly recommend a visit there if staying in Lugano.
Stayed 1 night in May 2025