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"The staff were very friendly, which was a highlight of our stay. However, overall the hotel did not meet expectations. We had difficulty reaching anyone by phone for bellhop service, and with so many floors and guests, getting assistance was challenging. The property itself feels quite dated and in need of significant maintenance. The bedding and pillows were uncomfortable, and the pullout couch for the kids was in very poor condition and not suitable for sleeping. The room also had some issues—the floors were slippery, and the carpet felt damp. Elevator wait times were consistently long, which added to the frustration. The kids’ soccer field area was also quite run down. Unfortunately, due to these issues, we wouldn’t choose to stay here again."

"Terrible. The bed was infested with bedbugs. Management did nothing. Action to follow."

"This is the 5th time we are staying at the hotel. Hotel needs to be remodels. Rooms have smell carpets are old. Everything needs to be updated. Even service this time wasn’t great."