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Best Western Premier Westlands

4.0 star property

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Photo gallery for Best Western Premier Westlands

Daily buffet breakfast for a fee
Property video
Fitness facility
Reception
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Air-conditioning
  • Gym

Explore the area

View in a map
Karuna Road, behind Sarit Center, Westlands, Nairobi, Nairobi County, 00606
  • Place, Sarit Centre
    ‪1 min walk‬
  • Place, Westgate Shopping Mall
    ‪7 min walk‬
  • Place, Oshwal Religious Centre
    ‪10 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪23 min drive‬

Room options

View all photos for Accessible Superior King Room

Accessible Superior King Room

Accessible Superior King Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior King Room

Superior King Room

Superior King Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Junior Suite Room

Minibar, in-room safe, desk, laptop workspace

Junior Suite Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Executive King Room

Executive King Room

Executive King Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite Room

Executive Suite Room

Executive Suite Room

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About this property

Best Western Premier Westlands

Along with 2 restaurants, this hotel has a full-service spa and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a steam room, and a 24-hour business center are onsite.
Best Western Premier Westlands offers 99 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wellness Centre has 1 treatment room. Services include deep-tissue massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Best Western Premier Westlands. During your stay, you're just a quick walk from Sarit Centre. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi in some public areas
  • Free self parking
  • Drinking and dining options include 2 restaurants, a coffee shop, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Treat yourself to reflexology, aromatherapy, or Swedish massages at Wellness Centre
  • Amenities include a 24-hour business center, 7 meeting rooms, and a conference center
  • Onsite recreation includes a gym and a steam room
  • Steps from Sarit Centre and 7 minutes by foot from Westgate Shopping Mall
Best Western Premier Westlands offers its guests a full-service spa, a health club, and a steam room. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 7 meeting rooms. Spa services, multilingual staff, and concierge services are also featured at the business-friendly Best Western Premier Westlands. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Best Western Premier Westlands has 2 restaurants on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: KES 2,600 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Steam room

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Magnifying mirror
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 11 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2020
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Premier Westlands

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 6500.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KES 2600 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 6500.0 per night
  • Spa fee: KES 7000 per person per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Plus Westlands Nairobi
Best Western Plus Westlands Hotel
Best Western Plus Westlands Nairobi
Best Western Plus Westlands Hotel Nairobi

Best Western Premier Westlands Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 209 out of 277 reviews
Rating 8 - Good. 49 out of 277 reviews
Rating 6 - Okay. 12 out of 277 reviews
Rating 4 - Poor. 1 out of 277 reviews
Rating 2 - Terrible. 6 out of 277 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Elisa

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were hospitable
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Vaibhav

Liked: Cleanliness, amenities, property conditions & facilities
Check In was very smooth, rooms were clear and very comfortable location.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Ulysses

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located in a central location, walkable to many shops and restaurants. The breakfast was good with many options and the staff provided excellent service. I am most likely to stay here again when I return to Nairobi.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Elaine

Liked: Staff & service, amenities, property conditions & facilities
Staff were friendly and professional. Mall was nearby for shopping with a variety of different restaurants.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities
It was perfect
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay as always. Amazing staff with great attitude. BF is delicious with variety
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities
Room was always cleaned exceptionally well and was neat .
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was great
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Freida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at this hotel.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, amenities
Clean room and facility in general, great variety of offerings for breakfsst, Asiatic restaurant was good too, nice and friendly staff…also liked how walkable the area around the hotel is and proximity to lots of shopping, restaurants, and entertainment
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Nice comfortable and clean room
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Aitor

Liked: Cleanliness, property conditions & facilities
One of the best hotels I have stayed in my history of travels around the world! I can’t say enough just bravo! I almost did nut want to make review to keep the hotel just for myself lol:). Really lovely!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great bfast buffet.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Shrimai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location and excellent service.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Mehmet

Liked: Cleanliness, staff & service, amenities
Bra
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

alnoor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Patrick

Liked: Amenities
Clean and friendly staff. Breakfast buffet was great.
Stayed 1 night in Jul 2025
Verified

8/10 Good

yale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good property to stay at.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, amenities
Clean and spacious room, great breakfast spread at the Craft, the Asiatic rooftop bar and restaurant has a decent food and drinks menu, and a nice view from the 11th floor. All staff I interacted (management, front desk, housekeeping, kitchen, security) were welcoming, helpful and friendly. It is within walking distance of dining, entertainment and shopping options.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property with the best breakfast!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Kaushik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Great hotel very friendly staff and great location.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Dr. Krishna

Liked: Cleanliness, amenities, property conditions & facilities
Place is very accessible and in the middle of shopping and business areas
Stayed 3 nights in May 2025