6/10 Okay
Lucy
Travelled with family
15 Nov 2025
Liked: Staff & service, room comfort
The staff was genuinely wonderful—friendly, responsive, and very accommodating throughout our stay. We also loved the pantry area with food available for purchase, and the fresh-ground coffee offered each morning was a real highlight. Having a full-size refrigerator with actual glassware in the room was another great touch and made our stay more comfortable.
Unfortunately, a few issues affected our experience. Our tub didn’t drain properly, and the stopper wouldn’t stay open unless I wedged a washcloth under it. We also never had hot water; it only ever reached a lukewarm temperature for our entire stay. This was especially disappointing because we did a lot of hiking and were really hoping to relax with hot showers. Although the staff kept reassuring us that we just needed to let the water run, and later mentioned that the water heaters had been replaced and should be working, it never improved. Additionally, the blackout curtains in our room didn’t close at all—as if they weren’t designed to—and since our room faced a parking lot with bright streetlights, it made the nights less restful.
Overall, the staff and amenities had some real bright spots, but the maintenance issues made the stay less comfortable than we had hoped.
Lucy
Stayed 3 nights in Oct 2025
