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The Capitol Hotel Downtown, an Ascend Collection Hotel

3.0 star property

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Photo gallery for The Capitol Hotel Downtown, an Ascend Collection Hotel

Exterior
Interior
Standard Room, 1 Queen Bed, Non Smoking
Lobby
Property amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
711 Union Street, Nashville, TN, 37219
  • Place, Tennessee State Capitol
    ‪3 min walk‬
  • Place, Ryman Auditorium
    ‪8 min walk‬
  • Place, Bridgestone Arena
    ‪8 min walk‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(96 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(88 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Upgrade)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

The Capitol Hotel Downtown, an Ascend Collection Hotel

Hotel with free breakfast, 9-minute walk to Bridgestone Arena
Along with a restaurant, this hotel has a fitness center and a bar/lounge. Free self-serve breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, valet parking, and coffee/tea in a common area.
The Capitol Hotel Downtown, an Ascend Collection Hotel offers 128 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The free breakfast at The Capitol Hotel Downtown, an Ascend Collection Hotel gets high marks from our customers. During your stay, you're just a quick walk from Broadway. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Tennessee State Capitol and 9 minutes by foot from Ryman Auditorium
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and limo/town car service. A fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Capitol Hotel Downtown, an Ascend Collection Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Nashville hotel.

Guests are served free self-serve breakfast daily from 6:00 AM to 11:00 AM.
Craft Bar and Bistro - This lobby lounge serves dinner and light fare. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (USD 30.93 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Craft Bar and Bistro

Things to do

  • Evening entertainment
  • Games
  • Gym
  • Karaoke
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 30.93 per day
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Convention Center Hotel Downtown
Best Western Downtown Convention Center
Best Western Downtown Hotel Nashville
Capitol Hotel Nashville
Capitol Nashville
The Capitol Hotel an Ascend Hotel Collection Member
The Capitol Hotel Downtown, Ascend Hotel Collection Hotel
The Capitol Hotel Downtown, Ascend Hotel Collection Nashville

The Capitol Hotel Downtown, an Ascend Collection Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 383 out of 1169 reviews
Rating 8 - Good. 347 out of 1169 reviews
Rating 6 - Okay. 241 out of 1169 reviews
Rating 4 - Poor. 105 out of 1169 reviews
Rating 2 - Terrible. 93 out of 1169 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is the closest to the elevator . Bad
Stayed 1 night in Sep 2025

2/10 Terrible

Donald

Travelled with group
Motel 6 at best. Very stark room bathroom barn door would not close stayed at least 2” open. Water pressure and temperature horrible. Way too costly for what it is. At &300+ a night parking extra is a joke. I’d never recommend this place to my enemies. Like I said morel 6 would be better.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jenna

Stayed 2 nights in Sep 2025

6/10 Okay

Charles

Stayed 1 night in Sep 2025

8/10 Good

Chaz

Liked: Cleanliness, staff & service, property conditions & facilities
7 out of 10
Stayed 1 night in Sep 2025

4/10 Poor

Renee

Stayed 1 night in Sep 2025

2/10 Terrible

Bob

Disliked: Cleanliness, property conditions & facilities
Lousy property....I left and cancelled my reservation. Didn't even stay one night. Very disappointed with your recommendation.
Stayed 2 nights in Sep 2025

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the valet was very accommodating with our oversized truck.
Stayed 3 nights in Sep 2025

4/10 Poor

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The good things about this property were, that the room was clean and tidy. The small bar has an excellent bartender who makes the best Bloody Mary. The stage for music is very small, everything here is small. Breakfast was good. Our biggest issue was that the room was WAY smaller than the pictures look in the listing. Also while my vehicle was in valet parking it was moved a few times by them even though I never took it out. The water pressure in the shower was poor. Not the worst hotel but I just wish the pictures were more accurate to what the place actually looks like.
Stayed 3 nights in Sep 2025

10/10 Excellent

Keela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice room & great location
Stayed 1 night in Sep 2025

4/10 Poor

Mickey

Liked: Staff & service
Disliked: Property conditions & facilities
1st and formost, we get there and are informed that it is Valet Parking ONLY & a RIDICULOUS FEE OF $30 Per night!!! Secondly, The Bed was HORRIBLE!!!! I have slept on softer concrete!!! Lastly, It looks NOTHING like any of the pictures to represent it. It was a Motel (Room entrances was on the exterior) and NOT a Hotel The only good thing about it was the staff. They were super nice and treated us with the utmost respect.
Stayed 2 nights in Sep 2025

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It feels like an upscale red roof inn.
Stayed 2 nights in Sep 2025

10/10 Excellent

Loretta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was easy. Staff was friendly.
Stayed 1 night in Sep 2025

6/10 Okay

Patricia

Liked: Staff & service
Stayed 2 nights in Sep 2025

6/10 Okay

melissa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was really surprised at this property. It’s listed as a hotel but really it’s a motel that’s been renovated. You enter the rooms from outside the building, which wasn’t what we were expecting since that featured photos don’t clearly make that known. Also, the customer service was motel-level as well. Not that the people were rude per se, but our first couple of experiences were off-putting, unprofessional, and even, a little abrasive. Yes, you save some money comparatively to the surrounding hotels, and it is in a very walkable location, but I wouldn’t stay there again. I’d pay the extra $100 to stay somewhere else. Although the room was seemingly clean, when they came to freshen up the room the second night, no one made the beds, nor did they provide enough washcloths, and towels in the restocking. It may not seem like a big deal but when you were paying $270 a night, things like that matter.
Stayed 2 nights in Sep 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Angela

Travelled with family
Disliked: Amenities
Their location is pretty decent to Broadway. If you are looking to save money on sleeping arrangements, this is it! We felt safe there and the valet staff was great. The bathroom door was a bit inconvenient and out of the ordinary. That was the biggest drawback for me. It was like a barn style door that slid closed, however it never was sealed off so anyone in the room could hear you using the bathroom. So if you plan on sharing a room keep that in mind.
Stayed 4 nights in Aug 2025

10/10 Excellent

Judi

Liked: Room comfort

Good location

This property is a bit tired. Good location for hitting the honkytonks on Broadway and near the Ryman. Be aware that its a bit of an uphill slog to walk back to the hotel from Broadway
Stayed 4 nights in Sep 2025

10/10 Excellent

Moneil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

I thought I had booked this room and didn't. So I booked while on the property and it was truly a great stay and I will plan on staying here everytime I visit Nashville.
Stayed 4 nights in Aug 2025

8/10 Good

Claudia V

Stayed 3 nights in Aug 2025

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. The staff was very friendly and helpful. Loved that the parking was on site and reasonable.
Stayed 2 nights in Aug 2025

8/10 Good

Noah

Liked: Cleanliness
The air conditioning was really good. Breakfast was okay could have been a lot better or at least more options.
Stayed 2 nights in Aug 2025

6/10 Okay

Angela

Travelled with family
Disliked: Property conditions & facilities
I read reviews before booking.. but thought people were exaggerating.. THEY WERE NOT. We will not stay here again. Pay the extra for a better hotel if your staying more than two nights.. we learned our lesson. Side note: Location is good, breakfast is good.
Stayed 3 nights in Aug 2025

4/10 Poor

Gabriela

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness
Does not look as advertised in photos. It’s basically a motel with roaches all over the outdoor hallways. I wouldn’t stay here again. Close walk to Broadway tho so that was convenient
Stayed 3 nights in Aug 2025

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to my daughter on Church St
Stayed 3 nights in Aug 2025