Check in and check out was seamless. Great staff, bubbly and helpful front desk reception. Room was clean. Lacking shelving, hangers, so was hard to organize our clothes and toiletries. Shared bathrooms very clean. We were only supplied with one towel each for the whole week! TV did not work for us, front reception could not help. They advised us to call the owner, Eliza. Since we were home late on Thursday & Friday, we did not want to call her late. When I did call her on Saturday, she got very rude with me, and said I should have called her before, without giving me a chance to explain. She did say she will try and find someone for Monday, which of course never materialized.