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GEM Hotel - Chelsea

2.5 star property

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Photo gallery for GEM Hotel - Chelsea

Exterior
Lobby sitting area
Property entrance
Bar (on property)
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
300 W 22nd Street, New York, NY, 10011
  • Place, Chelsea Hotel
    ‪3 min walk‬
  • Place, The High Line Park
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪11 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Business Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Room, 1 Double Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Business Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

GEM Hotel - Chelsea

Hotel with a restaurant, 10-minute walk to Madison Square Garden
This smoke-free hotel features a restaurant, a fitness center, and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and laundry facilities.
GEM Hotel - Chelsea offers 81 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at GEM Hotel - Chelsea, you're just a quick walk from Madison Square Garden. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym and a playground
  • Within a 10-minute walk of Madison Square Garden and The High Line Park
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. WiFi is free in public spaces. A fitness center, multilingual staff, and tour/ticket assistance are also featured at GEM Hotel - Chelsea. Parking is available for a fee.

This New York hotel is smoke free.

GEM Hotel - Chelsea has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Playground

Family friendly

  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 99 per pet, per stay
  • Weight limit: 25 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 14 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 99 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 14 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Chelsea GEM
Chelsea GEM Hotel
GEM Chelsea
GEM Chelsea Hotel
GEM Hotel
GEM Hotel Chelsea
Hotel GEM
Hotel GEM Chelsea
GEM Hotel Chelsea
GEM Hotel
GEM Chelsea
Hotel GEM Hotel - Chelsea New York
New York GEM Hotel - Chelsea Hotel
Hotel GEM Hotel - Chelsea
GEM Hotel - Chelsea New York
GEM Hotel Chelsea an Ascend Hotel Collection Member
GEM
GEM Hotel - Chelsea Hotel
GEM Hotel - Chelsea New York
GEM Hotel - Chelsea Hotel New York

Reviews

GEM Hotel - Chelsea Reviews

7.8

Good

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities
Rating 10 - Excellent. 281 out of 1000 reviews
Rating 8 - Good. 456 out of 1000 reviews
Rating 6 - Okay. 175 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

Reviews

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

2/10 Terrible

Surasit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2021

2/10 Terrible

Diamond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I got to the hotel on time for check in it was being renovated over so I didn’t get to go in this hotel so basically I completely got my money taken from you guys.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021

2/10 Terrible

Shak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is not even active

Do not book
Stayed 1 night in Feb 2021

2/10 Terrible

Victoria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idk about this place

I couldn’t get in touch with the hotel because the number was not working. So I ended up not trusting the fact that they were even open
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very personable, friendly, and helpful, they really made the stay wonderful. Rooms were small, but clean and perfect for a stay in the city. We would stay there again.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The location of the Gem is great. The Forager store/restaurant right next door is handy although expensive. The room I had was clean and very small. I love the openable windows so I could get some fresh air. There was construction and noise and the roof was closed at the time of my visit and I was unaware prior to my arrival of these conditions.
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

Traveler

Liked: Staff & service, amenities, property conditions & facilities
Good Chelsea location, cozy room, clean, great service.
Stayed 1 night in Mar 2020

8/10 Good

Visitor, Uk

Liked: Staff & service
It is a very functional hotel and well situated. The rooms are tight for space and corridors very dark but it is clean and the shower is excellent. Staff are friendly and helpful.
Stayed 5 nights in Mar 2020

8/10 Good

TM, Easton , MD

Travelled with partner
Liked: Cleanliness, staff & service
During my visit the roof top area was closed, and they had recently stopped providing free breakfast. We stayed Friday & Saturday night. Saturday morning is trash day on the block and it is a very loud process. The location is great, with easy access to PATH train and subway, but the "special view" just means more noise and less sleep
Stayed 2 nights in Mar 2020

8/10 Good

Jacques

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2020

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, would come again

Comfortable bed and room overall. Great helpful staff. Wonderful location, felt safe. Quiet at night for great sleep.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Chris, London

Liked: Cleanliness, staff & service
Decent no frills hotel in excellent location. Stayed in room 218 - close to a busy junction so you can feel & hear NYC life right out the window which was fine for me as I am use to city noise but not a room for light sleepers. Room for a single person is absolutely fine and well laid out. Liked the decor. Not sure about the bathroom door not be able to close basically if your sharing you will see the person you're with on the toilet and in 218 you defo had to close the curtains or the whole of 8 ave can see you! Had a few issues with the heating it was a cold February weekend and the room was freezing the first night. Realised that you control the heating yourself but found the system a bit complicated. Room ended up being either cold or super hot. Great location near subway for airport and can walked to west and greenwich village for nightlife and touristy midtown is easy jump on the subway. Much prefer it to the Times sq hotel options. Lots of restaurants, diners nearby and some good brunch places. Excellent choice for the LGBT traveller with a wide & good choice of gay nightlife nearby, Christopher St an easy 10 min walk and easy to get to hells kitchen as well. Walked around at 2am and felt perfectly safe Could see the empire state building from my window
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The front desk person Riley was amazing...warm and welcoming and helpful. Comfy bed but very small room. Will go for bigger one next time.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
It was okay, but a little small and cold. Great location and price though.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
My only comment would be the size of the rooms..ours was very small. Nice bathroom
Stayed 4 nights in Feb 2020

6/10 Okay

Rachel

Travelled with group
Liked: Staff & service

Good for a short stay

Very friendly and helpful front desk staff. The room itself was small and a bit dusty/outdated. For one night, it was fine, but I wouldn't be comfortable for more than 1 or 2 nights because of how cramped. I appreciated the hand sanitizer along with the other amenities in the room. Excellent location.
Stayed 1 night in Feb 2020

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are small; but the service, location and location are great.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

False advertising disappointment

Booked this for my wife's birthday. We specifically chose it for the rooftop terrace prominently advertised. When we arrived it was explained to us that it was not constructed yet. During and after our stay, I noticed that they were still advertising it. I reached out to the hotel and they never responded. Disappointing. Good neighborhood though.
Stayed 3 nights in Sep 2019

6/10 Okay

Steve, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my window was enclosed, interior, due to the building design, which was ok, not great, but not a big deal, maybe quieter than a street-facing window.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is attractive. The room is clean and modern.
Stayed 1 night in Feb 2020