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NH Collection New York Madison Avenue

4.5 star property
VIP Access

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Photo gallery for NH Collection New York Madison Avenue

Premium Room, Terrace (View)
Restaurant
Exterior
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
22 East 38th Street, New York, NY, 10016
  • Place, Bryant Park
    ‪5 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Grand Central Terminal
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪30 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room

Minibar, in-room safe, desk, blackout curtains

Superior Room

8.0 out of 10
Very good
(17 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, blackout curtains

Junior Suite

7.6 out of 10
Good
(4 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room, City View

View from room

Premium Room, City View

8.8 out of 10
Excellent
(10 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Single Beds

View all photos for Premium Room

Premium Room

Premium Room

7.2 out of 10
Good
(23 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Room, City View (Extra Bed 2 adults + 1 child)

View from room

Premium Room, City View (Extra Bed 2 adults + 1 child)

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room, City View (Extra Bed 3 adults)

View from room

Premium Room, City View (Extra Bed 3 adults)

  • City view
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Tower Suite)

Suite (Tower Suite)

Suite (Tower Suite)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Triple Room

Premium Triple Room

Premium Triple Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Extra Bed 2 adults + 1 child)

Minibar, in-room safe, desk, blackout curtains

Junior Suite (Extra Bed 2 adults + 1 child)

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premium Room, Terrace (View)

Premium Room, Terrace (View)

Premium Room, Terrace (View)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Park Av. Jr. Suite with Terrace

Penthouse Park Av. Jr. Suite with Terrace

Penthouse Park Av. Jr. Suite with Terrace

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Extra Bed 3 adults)

Minibar, in-room safe, desk, blackout curtains

Junior Suite (Extra Bed 3 adults)

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Room (Accessible)

Minibar, in-room safe, desk, blackout curtains

Superior Room (Accessible)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room (Empire State Views)

Minibar, in-room safe, desk, blackout curtains

Premium Room (Empire State Views)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room, City View (Twin beds)

Minibar, in-room safe, desk, blackout curtains

Premium Room, City View (Twin beds)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room (Twin beds)

Minibar, in-room safe, desk, blackout curtains

Premium Room (Twin beds)

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room (View)

Minibar, in-room safe, desk, blackout curtains

Superior Room (View)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (View, Twin beds)

Minibar, in-room safe, desk, blackout curtains

Superior Room (View, Twin beds)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

NH Collection New York Madison Avenue

This smoke-free hotel features a 24-hour fitness center, a bar/lounge, and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a meeting room, concierge services, and dry cleaning. Housekeeping is available on request.
NH Collection New York Madison Avenue offers 288 accommodations with minibars and safes. Smart televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at NH Collection New York Madison Avenue. During your stay, you're just a quick walk from 5th Avenue. Free WiFi in public areas, a 24-hour gym, and a bar are available.
  • Free WiFi in some public areas
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the overall condition of the property and the location
  • Steps from The Morgan Library and Museum and 5 minutes by foot from SUMMIT One Vanderbilt
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. A meeting room and limo/town car service are available. You can enjoy a drink at the bar/lounge. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury NH Collection New York Madison Avenue.

This 4.5-star New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 100 per day); discounts available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; USD 38 to 46 per person
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1923
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 80.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 38 to 46 per person
  • Nearby parking fee: USD 100 per day (328 ft away)
  • Pet fee: USD 250 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Jolly Madison Towers
Jolly Hotel Madison
Jolly Hotel Madison Towers
Jolly Hotel Madison Towers New York
Jolly Madison
Jolly Madison Hotel
Jolly Madison Towers
Jolly Madison Towers New York
Madison Jolly Towers
Madison Towers Hotel
Hotel Jolly Madison New York
Jolly Hotel New York
Jolly Hotel Nyc
Jolly Madison Hotel New York
Jolly Madison New York
NH New York Jolly Madison Towers Hotel
Jolly Madison Towers Hotel
NH Collection New York Madison Avenue Hotel
Collection Madison Avenue Hotel
Hotel NH Collection New York Madison Avenue New York
New York NH Collection New York Madison Avenue Hotel
Hotel NH Collection New York Madison Avenue
NH Collection New York Madison Avenue New York
Collection Madison Avenue
Jolly Hotel Madison Towers
NH New York Jolly Madison Towers
Collection Madison Avenue
NH Collection New York Madison Avenue Hotel

NH Collection New York Madison Avenue Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 911 reviews
Rating 8 - Good. 178 out of 911 reviews
Rating 6 - Okay. 87 out of 911 reviews
Rating 4 - Poor. 39 out of 911 reviews
Rating 2 - Terrible. 28 out of 911 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I always have the best experience at NH Collection. From the moment you’re greeted at the door to the smooth check-in process, everyone is incredibly friendly, kind, respectful, and genuinely happy to help. Some of the staff even remembered us from two years ago when we got engaged during our stay, and they went out of their way to make this visit just as memorable. The rooms are spotless, and the bar and restaurant are fantastic. The buffet breakfast in the mornings is absolutely amazing. The hotel itself is beautiful, and NH Collection will always be our go-to place whenever we visit New York. A huge thank-you to all the staff for being so kind and making our stay unforgettable once again!
Stayed 1 night in Oct 2025

6/10 Okay

Fernando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pros: • Location • Friendly and helpful front desk staff • Stayed for 8 nights and everyone was pleasant and hospitable. • Special mention for Erik and the other bellman. • Lots of meeting spaces in the back (desks for work, eating, hanging out). • Car service (Suburban) to/from LGA for $75. • Nice robes. Cons: • Value: Felt "robbed" for nearly $600 a night. • The room was tiny; only room to walk around the bed, even in a "premium city view room." • No counter/storage space in the bathroom. • Would not stay here again mainly because of the beds. • Bed and bedding were absolutely unacceptable for the price. • Featured a cheap spring mattress that was "dented" towards the middle, causing guests to inevitably roll together. • Only two flimsy pillows. • Left with a sore neck after an 8-night stay. • Service/Housekeeping Issues (Lack of Attention to Detail): • Had at least one issue each day. • Problems with the TV and remote. • Robes were taken away but not replaced. • Only one set of 2 bath towels. • A coffee cup with a piece of gum stuck to it upon check-in. • Empty body wash container on day 3. • An empty shampoo container the very next day (day 4). • Bogus BS resort fee. Conclusion: • The lack of attention to details is obvious. • Better options are available, especially if the rates here are over $350.
Stayed 3 nights in Nov 2025

10/10 Excellent

Rouba

Liked: Cleanliness, staff & service, amenities
My go to place in Manhattan Midtown. I've stayed there over 5 times now and I'll go again and again. Very cool boutique vibe, very friendly staff, spotless rooms, nice Serafina restaurant. Always a lovely experience!
Stayed 1 night in Nov 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Jeremy on the staff handled our check-in. He was incredibly professional and friendly. Did a fabulous job!
Stayed 1 night in Nov 2025

10/10 Excellent

Erin Elaine

Liked: Cleanliness, property conditions & facilities
Great room and staff!
Stayed 4 nights in Nov 2025

8/10 Good

Ewa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless but the promised view of the Empire Building was through a small window with a partial obstruction. The morning crew was excellent but the afternoon one was adequate.
Stayed 1 night in Nov 2025

8/10 Good

Ana

Stayed 4 nights in Oct 2025

10/10 Excellent

Edward

Stayed 3 nights in Nov 2025

10/10 Excellent

David

Amazing very cosmopolitan hotel!
Stayed 1 night in Nov 2025

10/10 Excellent

Karen, oakville

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay at this beautiful hotel Great location !! Clean and well appointed hotel! Staff is very friendly, knowledgeable and helpful!
Stayed 5 nights in Nov 2025

10/10 Excellent

Leah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

Dana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean, nice bar and lobby
Stayed 3 nights in Aug 2025

6/10 Okay

Divya

Stayed 3 nights in Oct 2025

4/10 Poor

Clare

Liked: Cleanliness
Disliked: Staff & service
Staff are not friendly or very helpful.
Stayed 4 nights in Oct 2025

4/10 Poor

Kari Lie

Stayed 3 nights in Oct 2025

10/10 Excellent

Cecilia

Stayed 3 nights in Oct 2025

10/10 Excellent

Eric

Stayed 3 nights in Oct 2025

10/10 Excellent

Antonio

Stayed 3 nights in Oct 2025

10/10 Excellent

iliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Stayed 3 nights in Oct 2025

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff and close to everything
Stayed 3 nights in Oct 2025

10/10 Excellent

GRETHEL FABIOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was super friendly. Nicole from the front desk was the superstar, helping me with everything I needed. Aaron (the bell boy) was very kind too. The live music at the bar was very enjoyable. I loved staying here!
Stayed 3 nights in Oct 2025

10/10 Excellent

Aurelia

Stayed 1 night in Sep 2025

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Tuuli

Liked: Cleanliness, staff & service, room comfort
The hotel location was great and the room was nice, very basic. I liked the bathroom a lot. The breakfast was good, although the cleanliness of the restaurant was a bit so and so. The fabric benches are very dirty.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ian

Stayed 3 nights in Aug 2025