Niagara-on-the-Lake Adventure Sport Hotels

"​I consider myself a seasoned traveler, but this trip I made a major oversight regarding our checkout date. When I realized the error, we were out kayaking and dealing with waterlogged gear. ​Despite the hotel being fully booked, Jennifer at the front desk handled my panic with incredible empathy and efficiency. She coordinated with Harbour House to rush-clean a room. Furthermore, the team went out of their way to help dry our wet belongings. This mistake was entirely mine, but the response was pure excellence. Niagara’s Finest Hotels truly offers top-notch service. Thank you, Jennifer and Harbour House!"

"Breakfast was not included so we passed on the buffet. This hotel is very basic. A minimum level of service. Sheets, towels etc not changed on the second day. Fine. But when we asked for two coffee pods for the morning they were grudgingly supplied. No waters ($2). Kleenex ran out, toilet stopped up. Price was completely out of line with the level of service. "

"Amazing customer service. The staff here really goes above & beyond to make sure you enjoy your stay. We will definitely stay here again! "