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Comfort Hotel Niigata

3.0 star property

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Photo gallery for Comfort Hotel Niigata

Property amenity
Exterior
Property amenity
Lobby
Combined shower/bathtub, deep-soaking bathtub, free toiletries

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
3-3-1 Benten, Chuo-ku, Niigata, Niigata, 950-0901
  • Place, Bandai Bridge
    ‪14 min walk‬
  • Place, Toki Messe
    ‪3 min drive‬
  • Place, Niigata City Performing Arts Center
    ‪5 min drive‬
  • Airport, Niigata (KIJ)
    ‪13 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(16 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds, Non Smoking

Standard Twin Room, 2 Single Beds, Non Smoking

Standard Twin Room, 2 Single Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Comfort Hotel Niigata

Self parking, a microwave in a common area, and dry cleaning are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite.
Comfort Hotel Niigata offers 196 air-conditioned accommodations with bathrobes and slippers. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Comfort Hotel Niigata, you'll be within walking distance of Toki Messe. Features include free breakfast and free WiFi in public areas, plus dry cleaning service.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Self parking available for a fee
  • Amenities include a front-desk safe, laundry facilities, and a multilingual staff
  • Onsite recreation includes bike rentals
  • Just a 2-minute drive from Toki Messe and 13 minutes from Niigata Racecourse
Free breakfast is available daily. WiFi is free in public spaces. A vending machine, multilingual staff, and laundry facilities are also featured at Comfort Hotel Niigata. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Niigata hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,600 per night)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 1100 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: JPY 1600 per night
  • Crib (infant bed) fee: JPY 1100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay, PayPay, and WeChat Pay
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Hotel Niigata
Comfort Niigata
Hotel Niigata
Comfort Hotel Niigata Hotel
Comfort Hotel Niigata Niigata
Comfort Hotel Niigata Hotel Niigata

Comfort Hotel Niigata Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 294 reviews
Rating 8 - Good. 141 out of 294 reviews
Rating 6 - Okay. 39 out of 294 reviews
Rating 4 - Poor. 6 out of 294 reviews
Rating 2 - Terrible. 3 out of 294 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

CHIZUKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast , close to train station , will stay here again wonderful stuff
Stayed 2 nights in May 2024
Verified

10/10 Excellent

philip

Liked: Amenities
Excellent hotel
Stayed 2 nights in Nov 2024
Verified

8/10 Good

John

Liked: Cleanliness, staff & service
Clean and tidy. Good breakfast.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Friendly helpful staff. A free breakfast too. 7 minute walk to the train station. Comfortable clean bed. Would definitely stay there again.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Audrey

Liked: Amenities
Good breakfast!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the train station and the Bandai shopping district. Great free breakfast to help you start the day.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect pllace when you love to go out in a neighbourhood crowded with restuarants and eateries of reaaly any kind. 5 Minutes from the Shinkansen station and surrounded bz all kinds of shopping experiences. The breakfast is really incredible.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Vu Huyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel. The staff can speak English quite well which is always a bonus when you are in Japan. I like the library cafe where guests can have a coffee or heat up their dinner at eat at the table. Good place for business trave or short stay
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch customer service, location feasible for foot walking and commute traffic transportation. Would recommend this business highly!
Verified

6/10 Okay

KAZUHIRO

Disliked: Property conditions & facilities
Very cheap and clean. Good access from the station. I was concerned about the smell of the air conditioning.
Stayed 2 nights in Jul 2023
Verified

4/10 Poor

Kubilay

Liked: Staff & service
Disliked: Amenities
Too tiny rooms.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities

Tiny room

Small breakfast room is with cordial stuff. The hotel counter is almost automated with not cordial stuff. Room is tiny, Second person on the bed has no easy access to bathroom because of its tininess.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Anastasiia

terrible breakfast. not tasty dishes that are impossible to eat.
Stayed 1 night in Jul 2024
Verified

8/10 Good

AYAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの方も新設
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Yukihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗で過ごしやすかった
Stayed 1 night in Mar 2026
Verified

6/10 Okay

yumiko

問題なし
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

SHUNICHI

Liked: Cleanliness, staff & service, amenities
ベッドに眼鏡置きのスペースとコンセントも近くにありスマホを手元にありながら充電も出来、快適でした。　　 朝食も充実しており、地元産のご飯と味噌汁は絶品でした。
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Shinko

Liked: Cleanliness, amenities
Disliked: Staff & service
受付の女性スタッフの対応が冷たくて残念でした
Stayed 1 night in Dec 2025
Verified

8/10 Good

kiyomi

客室は清潔で、隣の部屋や廊下の音など気にならず、騒音もなく環境は良かったです。私は時間の関係で食事はとっていませんがフリードリンクは利用できました。気軽に利用できてよかったと思います。寝巻も、エレベーターホールに設置されていて自由に利用できてよかったです。
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Maki

Liked: Cleanliness, amenities, property conditions & facilities
外から見ると建物が古いようにも感じられましたが、ホテル内は大変清潔で快適でした。スタッフの皆様も親切で、安心して過ごすことができました。 朝食も和洋食様々な種類を準備してくださっており、おいしくいただきました。
Stayed 2 nights in Dec 2025
Verified

8/10 Good

hitoshi

Liked: Cleanliness
よかったです。
Stayed 1 night in Oct 2025
Verified

8/10 Good

Shinichi

Liked: Cleanliness, staff & service, amenities
エアコンがちょっと古くて、音がしましたので、もし、新しいエアコンであれば嬉しいです。
Stayed 1 night in Nov 2025
Verified

8/10 Good

万里子

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応も良く、朝食も美味しかったです。
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

??

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
いつも栄養ある個性的な美味しい朝食や素敵な本が揃っているブックライブラリーが大好きで、何回も利用していますが、今回はエアコンが生臭く、朝のどが痒く、見るとホコリが溜まっていました。窓を開けられないので、エアコンの清掃を定期的にしたほうが良いです
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

chieo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が付いてる
Stayed 1 night in Jun 2025