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Holiday Inn Ottawa East by IHG

3.0 star property

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Photo gallery for Holiday Inn Ottawa East by IHG

Indoor pool
Reception
Reception
Reception
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1199 Joseph Cyr St, Ottawa, ON, K1J7T4
  • Place, St. Laurent Centre
    ‪3 min walk‬
  • Place, Cosmic Adventures
    ‪18 min walk‬
  • Place, Ottawa Conference & Event Centre
    ‪2 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

9.2 out of 10
Wonderful
(19 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(67 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(137 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(18 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

7.6 out of 10
Good
(17 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower (Mobility)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Roll-in Shower (Mobility)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Holiday Inn Ottawa East by IHG

Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Holiday Inn Ottawa East by IHG offers 261 accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn Ottawa East by IHG. During your stay, you're just a quick walk from St. Laurent Centre. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym and bike rentals
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute drive from University of Ottawa and a few minutes from Rideau Canal
  • Pets welcome for a fee
Holiday Inn Ottawa East by IHG offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 8 meeting rooms. Event space at this hotel measures 8148 square feet (757 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Ottawa East by IHG. Free self parking is available.

This 3-star Ottawa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Myra's Bar and Kitchen - Onsite restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 20 to 25 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Myra's Bar and Kitchen

Things to do

  • Bicycle rentals
  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • 8,148 square feet of conference space

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 20 to 25 per person
  • Pet fee: CAD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 5:30 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chimo
Chimo Hotel
Chimo Hotel Ottawa
Chimo Ottawa
Hotel Chimo
Holiday Inn Ottawa East Hotel
Holiday Inn Ottawa East

Holiday Inn Ottawa East by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 712 out of 1350 reviews
Rating 8 - Good. 357 out of 1350 reviews
Rating 6 - Okay. 146 out of 1350 reviews
Rating 4 - Poor. 60 out of 1350 reviews
Rating 2 - Terrible. 75 out of 1350 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Julie

Stayed 1 night in Feb 2026

10/10 Excellent

Suminder

Stayed 1 night in Jan 2026

2/10 Terrible

Metin

Stayed 1 night in Feb 2026

6/10 Okay

Lindsay

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was disappointing travelling with small children that there was no indication on the website (or email) that the pool was not in operation. It was extremely cold weather (which is beyond your control) and there was nothing to do at the hotel for kids.
Stayed 3 nights in Jan 2026

4/10 Poor

Sarah

Stayed 2 nights in Jan 2026

2/10 Terrible

Matt

Travelled with family
Disliked: Staff & service
Pool was not working, I was locked out of room for 1 hour and then staff had to remove latch, I would not recommend this hotel
Stayed 2 nights in Jan 2026

6/10 Okay

Cheryl

Stayed 2 nights in Jan 2026

2/10 Terrible

Vicki

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No customer service!! Unbelievable
Stayed 2 nights in Jan 2026

2/10 Terrible

Lynn

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room wasn’t very clean and customer service horrible! Pool was closed and instead of staff just saying that they strung us along for 4 days! When I requested to speak with a manager, I was told that I would be permitted to cancel my room and relocate to another hotel with a working pool
Stayed 3 nights in Jan 2026

10/10 Excellent

richard

Stayed 4 nights in Jan 2026

8/10 Good

Cara

Stayed 2 nights in Jan 2026

10/10 Excellent

Khadija

Stayed 2 nights in Jan 2026

4/10 Poor

Angela

Travelled with family
Disliked: Staff & service
The room was clean. The hallway carpets were lifted and I tripped a few times. The man who checked me in was so rude and impatient when I was typing to figure out and ask about wifi. He actually was flippant during the whole check in. I went to grab a greek yogurt after working out and they didn’t have any. Then was given a small yogurt in a container and it wasn’t until I went up to my room that my husband noticed it expired on December 24/2025. TBH not the greatest experience.
Stayed 2 nights in Jan 2026

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2026

10/10 Excellent

Tanya

Stayed 1 night in Jan 2026

10/10 Excellent

Ebimiebo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and good customer service
Stayed 1 night in Jan 2026

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2025

10/10 Excellent

Reginald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t have breakfast or go to the bar
Stayed 2 nights in Jan 2026

2/10 Terrible

Neil Paolo

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff has been very rude right from the beginning when my wife asked if she could check in ahead of myself as I’m at work. The receptionist was very condescending and mentioned that they can’t do that even if we provided all my reservation information. On checkout - we inquired and confirmed the time is 12 PM and we got knocked by staff at 11:50 to come out of the room…UNBELIEVABLE!
Stayed 2 nights in Jan 2026

10/10 Excellent

Jahanvi

Liked: Cleanliness, amenities, property conditions & facilities
Its a great place ,very clean , staff is very friendly , is something close to the parliament hill as well as a mall
Stayed 2 nights in Jan 2026

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff were miserable and disregarded questions we had. It was our first time visiting Ottawa. We won’t use this location again in the future.
Stayed 1 night in Jan 2026

10/10 Excellent

Busayo

Liked: Cleanliness, amenities, property conditions & facilities
Checking was smooth
Stayed 1 night in Jan 2026

10/10 Excellent

Zoé

Stayed 1 night in Dec 2025

4/10 Poor

Ampere Amavi

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The carpets in the hallways are terrible. They are detached from the floor and look strange. My room, for example, does not look like a hotel room but rather a motel room. For this price, I don't think guests deserve such a place to stay. I did not eat during my stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

Eron

Stayed 2 nights in Dec 2025