4/10 Poor
Verified traveller
24 Jun 2025
no delight, just frustration. 1 star - avoid!
Stayed 1 night to be close Gare de Lyon. Hotel is NOT in quaint area but is 15 min walk to metro Port d'Ivry M7). If dark/night time I would not walk due to sketchy location of hotel. Pay a bit more and stay elsewhere. Hotel needs to improve:
1) shower did not have a soap dispenser. I had to fill the glass with soap from sink dispenser to take in shower.
2) Hotel clerk did not return my passport at check in & I overlooked taking it back as we were fatigued from travel we arrived at busy check in time. We ordered drinks at lobby bar sat there for an hour, settled bar bill at front desk same clerk who checked us in. Knowing necessity of passport there was NO INTENT to locate us that night to return passport! Hotel clerk could have brought PP to our room once noticed it was left with them! Or at check out when we returned room key, clearly a note not placed to have morning clerk return the passport.
DUE TO SLOPPY CLERK, we had to rearrange our travel. We called hotel from train station & they said PP was in their safe. When we picked up they were apologetic but not sure if they understood this was a MAJOR MISTAKE by their clerk.
3) NO COFFEE IN ROOM. They offer free coffee in lobby however NOT before 10:00am. What's the point? Coffee hour should be 7:00 to 11:00 if they are going to advertise free coffee.
just avoid this poor service place and stay elsewhere.
Verified traveller
Stayed 1 night in Jun 2025