2/10 Terrible
GINA
Travelled with group
19 May 2025
Our room was broken into, bathroom destroyed along with our personal items we had in the bathroom. Someone left their dirty shirt in our room as well. We went to a concert, cane back around midnight and found our room this way. We immediately called the front desk and was told they couldn’t leave the desk. So I said we would be calling the police, she said fine. After a few minutes there was a knock on our door by two random people who claimed to br hotel staff although no identification and we were afraid to open the door. We ended up letting them in and they didn’t seem upset or phased. We didn’t feel safe in our room and it was a mess, besides we didn’t know what they touched. We asked for another room and they said ok for half price. We said forget it and decided to drive home to Baltimore which took almost two hours. Tried to get a refund from the hotel, spoke yo Sinquetta who told me she needed two days to investigate and she would call ne back. She never did. My friend and I were beyond disappointed. I don’t appreciate how the hotel handled this situation at all. And, I didn’t realize my new Baltimore Orioles pullover was stolen which cost over $50 until I got home. The intruder left his smelly shirt on our room, apparently took a shower and walked out with my Oriole shirt. They should have been able yo find him/her with cameras. I doubt many guests in Philly would be wearing an Oriole shirt. I have called my bank and requested a reversal.
GINA
Stayed 1 night in May 2025