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Garner Hotel Phoenix Northwest – Surprise by IHG

2.0 star property

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Photo gallery for Garner Hotel Phoenix Northwest – Surprise by IHG

A spacious living area with a stone fireplace, comfortable seating, a flat-screen TV, and a staircase.
A lobby with a stone fireplace, a TV mounted on the wall, and a staircase leading to another floor.
A modern kitchen with a central island, built-in appliances, and a chalkboard menu.
A hotel room with two beds, a desk with a television, and a lamp.
A hotel with a modern design, featuring a large entrance with a covered area, multiple windows, and an American flag.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
12477 West Bell Road, Surprise, AZ, 85378
  • Place, Centennial Friendship Park
    ‪3 min walk‬
  • Place, State Farm Stadium
    ‪20 min drive‬
  • Place, Desert Diamond Arena
    ‪21 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

A modern bathroom with a bathtub, shower, and handrails.

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

A hotel room with a large bed, a desk with a flat-screen TV, a chair, a lamp, and a window with curtains.

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A hotel room with a large bed, a television on a wooden dresser, a bedside lamp, and a window with curtains.

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(10 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A hotel room with a large bed, a television on a wooden dresser, a bedside lamp, and a window with curtains.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A modern bathroom with a large mirror, a sink, a toilet, and a bathtub.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds

A modern bathroom with a large mirror, a sink, a toilet, and a bathtub.

Standard Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk with a television, and a lamp.

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Garner Hotel Phoenix Northwest – Surprise by IHG

This smoke-free hotel features an outdoor pool, a fitness center, and laundry facilities. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and multilingual staff assistance are onsite. Housekeeping is available on request.
Garner Hotel Phoenix Northwest – Surprise by IHG offers 60 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Garner Hotel Phoenix Northwest – Surprise by IHG. During your stay, you're just a quick walk from Centennial Friendship Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, a multilingual staff, and an elevator
  • Onsite recreation includes a gym
  • 6 minutes by car from Banner Del E Webb Medical Center and 6 minutes from Surprise Stadium
  • Cats and dogs welcome for a fee (restrictions apply)
Garner Hotel Phoenix Northwest – Surprise by IHG offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is available daily. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Garner Hotel Phoenix Northwest – Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Garner Hotel Phoenix Northwest – Surprise by IHG.

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise by IHG
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Surprise
Garner Hotel Phoenix – Surprise by IHG Hotel Surprise

Garner Hotel Phoenix Northwest – Surprise by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 247 out of 361 reviews
Rating 8 - Good. 73 out of 361 reviews
Rating 6 - Okay. 22 out of 361 reviews
Rating 4 - Poor. 7 out of 361 reviews
Rating 2 - Terrible. 12 out of 361 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Minyonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Friendly Staff Good breakfast Cool AC!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Shelbie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean rooms
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, comfortable bed and pet friendly.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good breakfast, quiet area, helpful staff.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Scott and Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back, most comfortable bed/pillows I’ve had at a hotel in years, slept like a baby.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and staff very helpful. Would stay there again.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super comfy beds
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very clean, quiet & modern.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Dan and Pam

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean, close to Peoria Sports complex!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities
The room was comfy, clean and staff were great
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

JoAnne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and location. Pleasant room and staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Clean, spacious rooms.
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Patty

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable room, and a good value.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Corey

Liked: Cleanliness, staff & service, amenities
Nice place, decent breakfast and clean
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Garner Hotel was a treat. My room was very nice and they provided for all my needs. The breakfast served every morning was perfect!! Highly recommend this hotel!
Stayed 8 nights in Mar 2026
Verified review

8/10 Good

Darryl

Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff my stay was too short but excellent in price.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

SUDIP KUMAR

Liked: Cleanliness, amenities, property conditions & facilities
Nice room and great staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
The coffee is soooo good!! Freshly ground!! Air conditioning works amazing!! Staff is so helpful and polite. Will stay anytime we visit family again!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too cold to use pool but the breakfasts were great and the 24 hr coffee and tea in the lobby means I didn't have to try to make my own. Nice place with friendly staff.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

shawnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place ever love the staff and hotel. Feel so relaxed there and they give good service. Would recommend to stay there.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, staff was very friendly!
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Valerie

Yes the room was very clean and the staff, Linda and Erik were excellent!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere. Friendly staff. Good sized room.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Joannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely updated hotel with easy access off the main highway and close to services.
Stayed 1 night in Nov 2025