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Garner Hotel Phoenix Northwest – Surprise by IHG

2.0 star property

Choose dates to view prices

Photo gallery for Garner Hotel Phoenix Northwest – Surprise by IHG

Exterior
Lobby lounge
Coffee and/or coffee maker
Lobby
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Pet-friendly
  • Pool

Explore the area

Map
12477 West Bell Road, Surprise, AZ, 85378
  • Surprise Stadium
    ‪6 min drive‬
  • Peoria Sports Complex
    ‪10 min drive‬
  • State Farm Stadium
    ‪17 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Room, Multiple Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About this property

Garner Hotel Phoenix Northwest – Surprise by IHG

Hotel with free breakfast, in the vicinity of Banner Del E Webb Medical Center
This smoke-free hotel features an outdoor pool, a fitness center, and laundry facilities. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and a TV in a common area. Housekeeping is available on request.
Garner Hotel Phoenix Northwest – Surprise by IHG offers 60 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Garner Hotel Phoenix Northwest – Surprise by IHG. During your stay, you're just a quick walk from Centennial Friendship Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a computer, laundry facilities, and a multilingual staff
  • Onsite recreation includes a gym
  • 6 minutes by car from Banner Del E Webb Medical Center and 6 minutes from Surprise Stadium
  • Dogs welcome for a fee (restrictions apply)
Garner Hotel Phoenix Northwest – Surprise by IHG offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Garner Hotel Phoenix Northwest – Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 12 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Garner Hotel Phoenix Northwest – Surprise by IHG.

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise by IHG
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Surprise
Garner Hotel Phoenix – Surprise by IHG Hotel Surprise

Garner Hotel Phoenix Northwest – Surprise by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 100 out of 142 reviews
Rating 8 - Good. 26 out of 142 reviews
Rating 6 - Okay. 9 out of 142 reviews
Rating 4 - Poor. 4 out of 142 reviews
Rating 2 - Terrible. 3 out of 142 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. Staff very helpful. Simplistic rooms but comfortable and clean.
Stayed 1 night in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Heike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No early check in without a fee

We went to Phoenix for a graduation and arrived one hour before check in time, so we figured we would ask to see if a room would be available. It was, but they would only allow it if we paid an early $25 check in fee. Ridiculous. So instead we checked in at 9 pm. Otherwise everything else was ok.
Stayed 1 night in Apr 2025

10/10 Excellent

Crystal

Stayed 1 night in Apr 2025

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Kelly

Stayed 1 night in Apr 2025

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and pleasant stay
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Business traveller
Liked: Property conditions & facilities
Easy
Stayed 1 night in Apr 2025

8/10 Good

LLOYD

Stayed 1 night in Apr 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks! Like room, linens, resourses in room...nightlight in bathroom, iron, comfortable armchair chai
Stayed 2 nights in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, Clean, Simple

A two night stay to visit family close by. The room was clean and comfortable. The simple breakfast was a plus. Nothing else was needed for us. The friendly staff was a plus.
Stayed 2 nights in Apr 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay ❤️ I'll definitely be back
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

It's clean and friendly. That's all folks.

The positives are that the room is clean, the staff is friendly and there's a nightlight in the bathroom. The problems are that there limited refrigerators for the rooms and the tv doesn't work. Those are deal breakers for me. The room is very basic. They don't even have cups in the room for brushing teeth. There's no coffee maker, which I don't use, but others might.
Stayed 1 night in Apr 2025

10/10 Excellent

shawnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place everyone that works there just does there job to the fullest ive been coming here for along time and I wont stop coming here. Thanks again to the Garner employees.
Stayed 1 night in Apr 2025

10/10 Excellent

shawnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place will come back again.
Stayed 1 night in Apr 2025

10/10 Excellent

shawnn

Stayed 1 night in Apr 2025

10/10 Excellent

Donalda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Apr 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made my visit easy very friendly
Stayed 1 night in Apr 2025

10/10 Excellent

Soledad

Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for being in this location. It’s very convenient and popular.
Stayed 1 night in Apr 2025

10/10 Excellent

Soledad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean; staff helpful; breakfast had options
Stayed 1 night in Apr 2025