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Garner Hotel Phoenix Northwest – Surprise by IHG

2.0 star property

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Photo gallery for Garner Hotel Phoenix Northwest – Surprise by IHG

Exterior
Standard Room, 2 Queen Beds
Exterior
Exterior
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
12477 West Bell Road, Surprise, AZ, 85378
  • Place, Centennial Friendship Park
    ‪3 min walk‬
  • Place, State Farm Stadium
    ‪20 min drive‬
  • Place, Desert Diamond Arena
    ‪21 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

  • Sleeps 2
  • 1 Single Bed

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About this property

Garner Hotel Phoenix Northwest – Surprise by IHG

This smoke-free hotel features an outdoor pool, a fitness center, and laundry facilities. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and multilingual staff assistance are onsite. Housekeeping is available on request.
Garner Hotel Phoenix Northwest – Surprise by IHG offers 60 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Garner Hotel Phoenix Northwest – Surprise by IHG. During your stay, you're just a quick walk from Centennial Friendship Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, a multilingual staff, and an elevator
  • Onsite recreation includes a gym
  • 6 minutes by car from Banner Del E Webb Medical Center and 6 minutes from Surprise Stadium
  • Cats and dogs welcome for a fee (restrictions apply)
Garner Hotel Phoenix Northwest – Surprise by IHG offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is available daily. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Garner Hotel Phoenix Northwest – Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Garner Hotel Phoenix Northwest – Surprise by IHG.

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise by IHG
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Surprise
Garner Hotel Phoenix – Surprise by IHG Hotel Surprise

Garner Hotel Phoenix Northwest – Surprise by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 232 out of 343 reviews
Rating 8 - Good. 70 out of 343 reviews
Rating 6 - Okay. 22 out of 343 reviews
Rating 4 - Poor. 7 out of 343 reviews
Rating 2 - Terrible. 12 out of 343 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities
The room was clean and it was very comfortable and spacious. The only thing I would like would have been to have two bottles of water in the room. There was water in the lobby, but it was a pain to go back-and-forth to get water when we wanted some. I would definitely stay there again when we are in the area and hopefully get to use the pool next time.
Stayed 2 nights in Feb 2026

8/10 Good

Darryl

Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff my stay was too short but excellent in price.
Stayed 1 night in Jan 2026

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Staff has been very helpful. Our trip itinerary changed 3 times and they accommodated us to our needs.
Stayed 2 nights in Feb 2026

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location was easy to find with plenty of parking available. Staff was friendly and welcoming and got me checked in and up to my room quickly. Rooms are spacious and clean and nights were very quiet.
Stayed 2 nights in Feb 2026

10/10 Excellent

Melanie

Stayed 3 nights in Jan 2026

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rate was great. Check in staff was friendly. Room was spotless. There were no drinking glasses, ice buckets, or coffee pot. But there was a fridge! No room service unless you hung door hanger out! That was a new adv. Did not have breakfast as it was over by 9:30am. Not sure I would stay there again.
Stayed 2 nights in Feb 2026

4/10 Poor

Steven

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty. Sheets stained. NO cups or glasses in the room. Ice machine in hallway but NO ice bucket in room. One small garbage can in the bathroom…none in the room. Leaf-blower from neighboring building at 7a. Breakfast food terrible. I’ll say the coffee is good and that Lynda at the front desk is a positive asset. And other than the leaf blower, the stay was relatively quiet.
Stained sheet
stained sheet
another stain on sheet. Gross.
Stayed 1 night in Feb 2026

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities
Crazy comfortable bed mattress
Stayed 2 nights in Feb 2026

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Kari, Silt

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly and professional. Rooms were clean and spacious. Didn’t use the pool, but it looked nice!
Stayed 2 nights in Jan 2026

2/10 Terrible

RICHARD

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The hotel is worn and unmaintained, no coffee in the room, no hot water on my last day. The in room fridge froze all my fruit ruining them. Staff were very odd.
Stayed 3 nights in Jan 2026

4/10 Poor

Louis

Checked in on Tuesday and checked out early Friday. Never saw anyone from housecleaning. No one cleaned the room. I had secure towels from the front desk on Wednesday & Thursday. Both times I complained and both times & was told the cleaning staff had already gone home for the day, along with the hotel manager. I would not go back.
Stayed 3 nights in Jan 2026

8/10 Good

Junior, Forth Worth

Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities
The room was comfy, clean and staff were great
Stayed 4 nights in Jan 2026

10/10 Excellent

Kenneth, Globe

Stayed 1 night in Jan 2026

8/10 Good

Patty, Prescott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable room, and a good value.
Stayed 3 nights in Jan 2026

10/10 Excellent

shawnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place ever love the staff and hotel. Feel so relaxed there and they give good service. Would recommend to stay there.
Stayed 1 night in Jan 2026

10/10 Excellent

douglas

Gem of a property. Easy to find off Bell Rd. Nice rooms. Decent breakfast.
Stayed 2 nights in Jan 2026

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, staff were super friendly and helpful, and parking was easy and abundant! Unfortunately the coffee makers were both out of service our last morning, and we didn't get the housekeeping service in the middle of our stay as we had requested, but otherwise a great little spot for a reasonable price!
Stayed 3 nights in Jan 2026

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very clean, quiet & modern.
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Mike

Stayed 1 night in Jan 2026

10/10 Excellent

shawnn

Stayed 1 night in Jan 2026

10/10 Excellent

William, Redding

Stayed 2 nights in Jan 2026

10/10 Excellent

shawnn

Stayed 1 night in Jan 2026