Phu Quoc Business Hotels

"Zero service, bad food, tired rooms. Looks like hotel is catering to mass tourism package tours from Russia and China and makes no effort to provide any service or train personnel. English is almost non existent, except front desk. Staff untrained, unmotivated and try avoid contacts with guests. Ordering wine at dinner requires significant effort. Several calls to pick up laundry, and a few more to get it back. Limited alacarte menu. The buffet dinner was pretty bad both times we went there. On a positive side - great swimming pool and spa / gym facilities, but that’s it. Did I mention that during 7 days we were able to get beach lounger only once as most are occupied after 9am? Making people sign every bill twice is just another example of poor beaurocratic policies - mind you, they take your photo on check in for breakfast / dinner buffet, but for everything else you must sign twice and they often insist on closing the bill right away - the management clearly do not trust personnel to keep track of people eating / drinking to have single check in the end of the meal."

"Great"

"The staff, specially Art from guest relations who ensured my stay was as comfortable as possible, making it memorable and stress free, informing me of all that was going on, changing and booking my day needs and desires. Small issues with the room but promptly fixed. Although the beds are spacious and somewhat comfortable, personally I’d rather have a mattress with memory foam topper, as opposed to a cotton/polyester one as this provides little support. But no option for that, a small improvement there maybe required for people who have memory foam mattresses at home and were on a long stay like myself. Facilities are well looked after and clean, beach is lovely specially if you’re on the end of it, free from all the other people on the beach. Privacy is important on all my stays so I didn’t feel like this was an issue. Breakfast buffet was very good and catered for all cultures! Overall a very pleasant 8 days, a small improvement on the bed would take it to the next level for me, but would return and recommend!"