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Cassino All Inclusive Resort Poços de Caldas By Nacional Inn

4.0 star property

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Photo gallery for Cassino All Inclusive Resort Poços de Caldas By Nacional Inn

Front of property
Reception
Reception
Sun deck
Restaurant

Popular amenities

  • Pet-friendly
  • All-inclusive
  • Bar
  • Pool
  • Spa
  • Parking included

Explore the area

Map
Avenida do Contorno KM 5, Jardim do Contorno, Poços de Caldas, MG, 37706-306
  • Walter World Theme Park
    ‪6 min drive‬
  • Macacos Fountain
    ‪11 min drive‬
  • Thermas Antonio Carlos
    ‪11 min drive‬

Room options

View all photos for Family Room (Luxo)

1 bedroom, in-room safe, desk, laptop workspace

Family Room (Luxo)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite

Exclusive Studio Suite

  • 88.21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room (Luxo)

Deluxe Room (Luxo)

Deluxe Room (Luxo)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Standard Studio Suite, 1 Queen Bed

Standard Studio Suite, 1 Queen Bed

Standard Studio Suite, 1 Queen Bed

  • 58 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Quarto Luxo Acessibilidade

1 bedroom, in-room safe, desk, laptop workspace

Quarto Luxo Acessibilidade

8.6 out of 10
Excellent
(4 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Premium Studio Suite

1 bedroom, in-room safe, desk, laptop workspace

Premium Studio Suite

  • 60.66 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Junior Studio Suite

View from room

Junior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 55.10 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

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About this property

Cassino All Inclusive Resort Poços de Caldas By Nacional Inn

All-inclusive hotel with a full-service spa and a fitness center
A full-service spa, an indoor pool, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge.
Cassino All Inclusive Resort Poços de Caldas By Nacional Inn offers 142 air-conditioned accommodations with safes. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
During your stay at Cassino All Inclusive Resort Poços de Caldas By Nacional Inn, you'll be close to Walter World Theme Park. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • 5 minutes by car from Walter World Theme Park and 9 minutes from Macacos Fountain
  • Pets welcome for a fee
Cassino All Inclusive Resort Poços de Caldas By Nacional Inn is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Cassino All Inclusive Resort Poços de Caldas By Nacional Inn offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and a meeting room are available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Cassino All Inclusive Resort Poços de Caldas By Nacional Inn. Free self parking is available.

This 4-star Poços de Caldas hotel is smoke free.

Cassino All Inclusive Resort Poços de Caldas By Nacional Inn has a restaurant on site.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included

Languages

Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 2:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 3 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets: BRL 85 per pet, per day
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: BRL 85 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Up to 2 children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Cassino All Inclusive Resort Poços de Caldas By Nacional Inn Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 128 reviews
Rating 8 - Good. 35 out of 128 reviews
Rating 6 - Okay. 14 out of 128 reviews
Rating 4 - Poor. 11 out of 128 reviews
Rating 2 - Terrible. 3 out of 128 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Danyelle

Travelled with family and small children
Disliked: Property conditions & facilities
Hotel antigo, precisa de reforma. Equipe e infraestrutura não preparada para a quantidade de hóspedes do final de semana. Faltou taça, prato, talher. Quarto precisa de reforma. 2 noites é uma manhã tomando banho frio. Roupa de banho e cama muito desgastada. Esperava mais pelos reviews que eu vi e pelas fotos.
Stayed 3 nights in Jul 2023

4/10 Poor

Karla, São Paulo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Quarto sem acústica nenhuma. Dava para escutar tudo no corredor, quarto ao lado. Sem arrumação no quarto. Música barulhenta. Não é um resort para relaxar.
Stayed 2 nights in Dec 2021

2/10 Terrible

MARCIO

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Local péssimo

Péssimo local. Quarto sujo e escuro, roupa de cama suja, travesseiro furado. A refeição tinha salsicha preparada de três formas diferentes. Este lugar está muito longe de ser chamado de resort. Devido as péssimas condições, me retirei do local em menos de uma hora.
Stayed 4 nights in Apr 2025

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avaliação do Resort - Estadia Páscoa 2025

A estadia foi ótima. O serviço de buffet maravilhosa, comida de ótima qualidade, variedade e atendentes com atendimento impecável. O que relato, são apenas alguns itens de manutenção do resort, como por exemplo, ladrilho da piscina caindo, piso com ponta levantada, parede das dependências sem manutenção.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kiyoshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospedagem fantástica. Comida boa, atendimento muito bom, colaboradores super atenciosos. Só um detalhe, na área das piscinas existem tábuas soltas que representam risco de acidentes, principalmente para crianças.
Stayed 3 nights in Apr 2025

10/10 Excellent

Tiago Leandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

6/10 Okay

Túlio

Travelled with family

Resort necessita de reforma. Vale pelo Casino.

Pontos altos: a qualidade das refeições e a diversão no Casino. Pontos baixos: as instalações precisam de reforma, piscinas precisam de mais atenção na limpeza. Os quartos não têm isolamento acústico, então é bom se preparar para acordar bem cedo.
Stayed 3 nights in Jan 2025

10/10 Excellent

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Kiyoshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities

Há muito o que melhorar!

Atendimento, alimentação e bebida excelentes! Porém a manutenção do hotel deixa muito a desejar. Cheguei a pegar pedaços soltos de azulejo na piscina, as toalhas de banho muito velhas e com buracos, ralos sem a grelha trazendo risco de acidentes. Também falta um pouco mais de atenção com o entretenimento. Não há música ambiente nos bares e piscinas cobertas enquanto não há atividades, o que causa um pouco de desânimo do pessoal.
Stayed 2 nights in Dec 2024

8/10 Good

Juliana

Liked: Cleanliness, staff & service, room comfort
Atendimento muito cordial, quarto limpo, comida simples, mas bem feita e entretenimento excelente. Poderiam ter mais cuidado com a manutenção da infraestrutura e opções de local para descanso ao ar livre - em especial em dias frios e chuvosos como os da nossa hospedagem.
Stayed 1 night in Dec 2024

10/10 Excellent

Otavio Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Maria eliana

Stayed 2 nights in Nov 2024

10/10 Excellent

Mayara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível! Ótimo atendimento, comidas deliciosas, variedades em bebidas. Não temos do que reclamar
Stayed 4 nights in Nov 2024

10/10 Excellent

Julita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso!!!!

Hotel maravilhoso, com funcionários atenciosos, tudo perfeito. Viagem em família espera. Super recomendo. Comida boa, música agradável, recreação top.
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Willian Ricardo

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Oct 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service

Já foi melhor

Já foi melhor, porém nessa última estadia o serviço como um todo, caiu muito… As opções de alimentação eram bem fracas, tanto para os petiscos quanto no almoço, inclusive as opções de sobremesas. Deixei meu filho com a turma Kids de recreação e encontrei ele jogando futebol com a turma Teen, ou seja, uma criança de 5 anos “jogando” futebol com crianças na faixa dos 10 anos, qdo vi retirei meu filho do jogo e os recreadores conversando entre si e mexendo no celular! Nenhum deles pediu para que eu me identificasse para retirar meu filho, simplesmente o segurei pela mão e sai, Ou seja, nada confiável a recreação. Fora outros contratempos que tivemos por falha no serviço do hotel. Sinceramente, era um local que eu gostava de ir, porém definitivamente deixou de ser uma opção de hospedagem em Poços de Caldas para mim.
Stayed 1 night in Sep 2024

10/10 Excellent

Jéssica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar maravilhosa com equipe muito atenciosa e comida deliciosa!
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

bruna c

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Tivemos pontos positivos e negativos durante a nossa estadia, chegamos em uma segunda-feira e saímos num sábado, durante os dias de semana o resort estava longe de estar lotado. Recebemos no check-in o quarto 1012, a localização dessa ala de quartos é péssima, no primeiro andar onde todos os hóspedes precisam passar para ir e vir do restaurante, então tínhamos gente gritando na porta do nosso quarto das 7 da manhã até a 1 da madrugada, os da madrugada totalmente embriagados, os da manhã crianças em polvorosa para aproveitar o dia, resumindo não dava pra descansar mesmo tendo levado tampões de ouvido. Mas o pior desse quarto foi ele estar fedendo a mofo, um cheiro extremamente forte, não queríamos deixar a janela aberta pq como o quarto não tinha cofre e era no primeiro andar ficamos com receio de alguém pular para dentro do quarto e mexer em nossos objetos pessoais, mas não teve jeito, a única forma de melhorar o cheiro era deixar a janela aberta o tempo todo, e graças a Deus não tivemos intercorrências de furto. Nas fotos vou colocar a situação que estavam as paredes de mofo. As toalhas, lençóis e cobre leitos eram bem judiados, com manchas. Quanto a comida e bebida tudo certo. Os funcionários são educados. A paisagem é muito bonita. As piscinas com certeza precisam de maior manutenção e limpeza diária. Mas pelo preço cobrado na estadia, acredito que em termos de quarto deixou bastante a desejar, não sei como são os outros quartos do resort, mas minha experiência não foi leg
parede do quarto
parede do quarto
cobre leito
Stayed 5 nights in Sep 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Reservei um quarto acreditando que fosse aproveitar um dia num “resort”, com todo conforto já experimentado em outras oportunidades. No entanto, não tinha conhecimento da precariedade do quarto que ficamos. Não tinha noção da necessidade de subir de escadas para chegar ao quarto. Além disso, ao chegarmos no quarto estava com cheiro de esgoto, com a roupa de cama suja, um local sem os móveis adequados… nem o controle do ar condicionado estava no quarto. Além de a engenharia do banheiro ser bem peculiar (e ruim). No mais, o restaurante, as áreas dos bares são legais, mas as instalações de hospedagem, pelo menos o que nós ficamos, não atenderam as nossas expectativas. Espero que o hotel promova melhores informações aos usuários, esclarecendo as precariedades das instalações.
Stayed 1 night in Aug 2024

10/10 Excellent

Nathália

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O primeiro quarto que nos colocaram estava com goteira, aí nós trocaram para outro quarto e resolveram. Em relação a comida, tudo muito bom, simples e objetivo. As bebidas também tudo muito bom.
Stayed 4 nights in Aug 2024

8/10 Good

Jefferson

Travelled with family
Liked: Property conditions & facilities, room comfort

A falta de funcionários é fato.

Razoável, poderia ser melhor pelo preço cobrado.
Stayed 4 nights in Aug 2024

4/10 Poor

Bea Bragion

Travelled with family
Liked: Cleanliness, property conditions & facilities
Por ser Cassino e all inclusive, entendo que o bar é o cassino deveria ser até mais tarde. Finalizar as 23h é muito cedo, quando se diz respeito a jogos de cartas. O atendimento do bar não segue padrão. A programação da recreação adulto não teve conforme passado. A limpeza é atendimento da ajuda com as malas excelente.
Stayed 3 nights in Aug 2024