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Marriott Puerto Vallarta Resort & Spa

4.5 star property

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Photo gallery for Marriott Puerto Vallarta Resort & Spa

Banquet hall
Presidential Suite, 1 Bedroom, Terrace (Oceanfront)
Meeting facility
Meeting facility
1 bedroom, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive

Explore the area

View in a map
Avenida Paseo De La Marina 435, Fracc. Marina Vallarta, Puerto Vallarta, 48354
  • Place, Marina Vallarta Golf Club
    ‪2 min walk‬
  • Place, El Faro Lighthouse
    ‪7 min walk‬
  • Place, Vallarta Casino
    ‪14 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪2 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom, Ocean View

Junior Suite, 1 Bedroom, Ocean View | Living area

Junior Suite, 1 Bedroom, Ocean View

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Room, 2 Double Beds, Ocean View (Balcony)

1 bedroom, minibar, in-room safe, desk

Panoramic Room, 2 Double Beds, Ocean View (Balcony)

9.0 out of 10
Wonderful
(20 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Beach/ocean view

Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • 34 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

10.0 out of 10
Exceptional
(3 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 119 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Ocean View

1 bedroom, minibar, in-room safe, desk

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(50 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed with Sofa bed, Ocean View

1 bedroom, minibar, in-room safe, desk

Panoramic Room, 1 King Bed with Sofa bed, Ocean View

8.4 out of 10
Very good
(22 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Garden View

1 bedroom, minibar, in-room safe, desk

Room, 2 Double Beds, Garden View

8.0 out of 10
Very good
(41 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Beach/ocean view

Suite, 1 Bedroom

  • 128 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Terrace (Oceanfront)

Presidential Suite, 1 Bedroom, Terrace (Oceanfront)

Presidential Suite, 1 Bedroom, Terrace (Oceanfront)

  • 192 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom | Living room

Luxury Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 116 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Beach/ocean view

Room, 1 King Bed

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed with Sofa bed, Ocean View

1 bedroom, minibar, in-room safe, desk

Panoramic Room, 1 King Bed with Sofa bed, Ocean View

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Panoramic Room, 2 Double Beds, Ocean View

1 bedroom, minibar, in-room safe, desk

Panoramic Room, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Room, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Oceanfront

1 bedroom, minibar, in-room safe, desk

Room, 2 Double Beds, Oceanfront

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Pool View

1 bedroom, minibar, in-room safe, desk

Room, 2 Double Beds, Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Oceanfront

1 bedroom, minibar, in-room safe, desk

Room, 1 King Bed, Oceanfront

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Garden View

1 bedroom, minibar, in-room safe, desk

Room, 1 King Bed with Sofa bed, Garden View

8.8 out of 10
Excellent
(52 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Ocean View

1 bedroom, minibar, in-room safe, desk

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(36 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Marriott Puerto Vallarta Resort & Spa

Luxury resort on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Marriott Puerto Vallarta Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available once per stay.
Marriott Puerto Vallarta Resort & Spa offers 433 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with premium satellite channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered once per stay and change of bedsheets can be requested. Housekeeping is provided on a limited basis.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ohtli Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Our customers tell us they can't get enough of the pool at Marriott Puerto Vallarta Resort & Spa. During your stay, you're just a quick walk from Marina Vallarta Golf Club. Features include free self parking, plus 4 restaurants and a full-service spa.
  • Free self parking
  • Enjoy Mexican cuisine while dining at La Estancia
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to facials, massages, or manicures and pedicures at Ohtli Spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 4-minute drive from Cruise Ship Terminal and a few minutes from Bay of Banderas
Some rates at Marriott Puerto Vallarta Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Marriott Puerto Vallarta Resort & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge.

A business center and meeting rooms are available. Event space at this resort measures 20894 square feet (1941 square meters) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the luxury Marriott Puerto Vallarta Resort & Spa. Free self parking is available.

This 4.5-star Puerto Vallarta resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
La Estancia - This restaurant specializes in Mexican cuisine and serves breakfast and dinner.
Mikado - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Champions Sports Bar - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Las Casitas - This seafood restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Ceviche and Tequila Bar - This bar specializes in seafood and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Marriott Puerto Vallarta Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

In-room minibar (some restrictions)

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 22 to 30 for adults and USD 15 to 25 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ceviche and Tequila Bar
  • Champions Sports Bar
  • La Estancia
  • Las Casitas
  • Mikado

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • TV in common areas

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20,894 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22 to 30 for adults, and USD 15 to 25 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CasaMagna
CasaMagna Marriott
CasaMagna Marriott Puerto Vallarta
CasaMagna Marriott Resort
CasaMagna Puerto Vallarta
CasaMagna Resort Puerto Vallarta
Puerto Vallarta Marriott
Marriott CasaMagna Puerto Vallarta
Marriott CasaMagna Puerto Vallarta Resort
Puerto Vallarta Marriott Resort
Casamagna Marriott Puerto Vallarta Resort And Spa
Marriott Puerto Vallarta
Marriott Puerto Vallarta Resort
Marriott CasaMagna Puerto Vallarta Resort Spa
Puerto Vallarta Marriott
Marriott Puerto Vallarta
Marriott Puerto Vallarta Resort Spa
Marriott Puerto Vallarta & Spa
Marriott Puerto Vallarta Resort & Spa Resort
Marriott Puerto Vallarta Resort & Spa Puerto Vallarta
Marriott Puerto Vallarta Resort & Spa Resort Puerto Vallarta

Marriott Puerto Vallarta Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 655 out of 1008 reviews
Rating 8 - Good. 198 out of 1008 reviews
Rating 6 - Okay. 74 out of 1008 reviews
Rating 4 - Poor. 36 out of 1008 reviews
Rating 2 - Terrible. 45 out of 1008 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 5 nights in Jun 2025

8/10 Good

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Has good food options nearby, but also not a bad drive to downtown. Overall, this is a good place if you just want to relax and not so much “go out”.
Stayed 3 nights in Mar 2025

8/10 Good

Julian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay, staff was very kind and welcoming. It was our first time but they had a few things closed for construction so we didn’t get the full experience
Stayed 5 nights in Jun 2025

10/10 Excellent

Emiliano

Stayed 4 nights in Jun 2025

4/10 Poor

Brenda

Travelled with partner
Liked: Cleanliness
The grounds were beautiful and the restaurants and restaurant staff were excellent. The front staff needed a lot of training as they moved us to 4 different rooms when they needed ours for wedding events. They changed our rates each time and it went from $240 to $500 a day, Love the overall hotel, hated the changing rooms and prices.
Stayed 4 nights in May 2025

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Javier, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were friendly and helpful and the hotel's amenities were all fantastic
Stayed 4 nights in Jun 2025

6/10 Okay

Hector

Travelled with family and small children, Travelled with group
Disliked: Property conditions & facilities
The pool and cleanliness was nice, but the restaurant dinner not so great. A volleyball setup on the beach would be nice.
The view
Interior
Places to go
Pool
Stayed 6 nights in Jun 2025

10/10 Excellent

Cesar

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience, a bit pricey at restaurants but expected being a tourist area. Will definitely return.
Stayed 6 nights in Jun 2025

8/10 Good

Stephen

Stayed 5 nights in Jun 2025

8/10 Good

Yolanda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location, polite staff, great food. But I booked the trip in February with the option to lock in the dates and price. I just arrived 6/16/25 and was quoted an increase due to the resort fee changed. I need that to make sense. How can I choose the reserve now pay later and the price change?
Stayed 4 nights in Jun 2025

8/10 Good

Karla

Stayed 4 nights in Jun 2025

10/10 Excellent

Jay

Stayed 4 nights in Jun 2025

10/10 Excellent

HeLeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 3 nights in Jun 2025

4/10 Poor

Addison

Liked: Cleanliness
Booked through Expedia. At the time of booking a daily resort credit of $30 was an option to choose. Upon arriving , both the hotel and Expedia was unaware although it is clear as day on the website. Very disappointing and considering the hotel is outdated and not busy, I understand why they chose to act this way. I will Definitely not bet back.
Stayed 4 nights in Jun 2025

2/10 Terrible

Brenda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a nightmare. Construction non-stop. We were in the Mexican side which was noisy and kids were running everywhere. We asked for a quiet room and it was even worse even though there was no one there. The restaurants and shops were closed. Everything was very inconvenient and far away from the rooms. The worst vacation experience ever. The should close the hotel like the Marriott did this summer. We will never return there.
Stayed 14 nights in May 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Alejandro

Stayed 3 nights in May 2025

8/10 Good

Danny, San Diego

Stayed 8 nights in May 2025

8/10 Good

Donna Cabral

Stayed 4 nights in Jun 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was between seasons -- spring break and summer tourists -- so the property was under cleaning and reno ops, but didn't take away from overall wonderful services. The staff from getting out of our vehicle to leaving was superb. Everyone aimed to please with genuine hospitality and customer service. The room was spacious, clean, and comfortable. If you cannot find something from the lavish breakfast buffet, you are not hungry! The pool and beach were well-maintained. Although this property shows some age, it is a large convention site that caters to guests' needs. Close to the airport and near the marina with a few shops and restaurants, I will admit it is a little farther than preferred for downtown sites, restaurants and shopping. Uber is the way to go!
Stayed 4 nights in May 2025

10/10 Excellent

estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to give a shout out to manager Audrey who was so welcoming to us and made sure our time was so special - also Javier and Navarro were amazing! We feel at home there - everyone and everything is top notch can’t wait to return to see the new pool
Stayed 5 nights in May 2025

2/10 Terrible

Alexi

This has been, without a doubt, the worst resort experience of my life. My stay at the Marriott Puerto Vallarta Resort & Spa from May 14-20th was a parade of incompetence, disrespect, and outright theft. If I could give zero stars, I would. Let's start with the "Spa & Confusion" debacle. On Saturday, May 18th, around 11 AM, my wife tried to book a spa appointment for Monday. Initially, only afternoon slots were available, so she booked for 3 PM. Shortly after, realizing it conflicted with other activities, she cancelled it at the spa. Later that day, around 2 PM, I went back to the spa to reschedule for Monday morning, and suddenly, 10 AM was available – conflicting with what we were initially told. Fine, we booked it. Then, the true nightmare began. My wife received a call from the spa claiming we missed a Saturday appointment. This was baffling, as we never scheduled for Saturday! We were forced to waste our time trying to confirm there would be no cancellation charges and that our Monday appointment was correct. The front desk spa worker on the phone, instead of clarifying, became aggressive, snapped at my wife, blamed her, and then hung up on her mid-sentence. The concierge then told us we might get a cancellation charge and that the original Monday 3 PM appointment was indeed cancelled. Fast forward to Monday morning, 10 AM, we arrive for our rescheduled couples massage. The person checking us in, Lupita, rudely stated there was an appointment for 3 PM – the one we were
Stayed 6 nights in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desde el momento en que llegamos, los empleados muy serviciales y muy amables.Todos en general .
Stayed 4 nights in May 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Marriott resort is super nice and all the food in the hotel was great!
Stayed 3 nights in May 2025