Queens Hotel Cheltenham

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Dates

October 2025

November 2025

Executive Double Room, 1 King Bed, Ensuite

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Air conditioning
Bar
Room service

Explore the area

The Promenade, Cheltenham, England, GL50 1NN

Place, Cheltenham Town Hall
‪4 min walk‬
Place, The Promenade
‪6 min walk‬
Place, Cheltenham Racecourse
‪4 min drive‬

Room options

Classic Double Room, 1 Queen Bed, Ensuite

Excellent

24 sq m
Sleeps 2
1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

Wonderful

28 sq m
Sleeps 2
1 King Bed

Deluxe Double Room, 1 King Bed, Ensuite, City View

Very good

28 sq m
City view
Sleeps 2
1 King Bed

Superior Suite, 1 King Bed, Ensuite

Very good

38 sq m
City view
Sleeps 4
1 King Bed

Superior Double Room, 1 Queen Bed, Ensuite

Very good

26 sq m
Sleeps 2
1 Queen Bed

Superior Room, 1 Queen Bed, Ensuite, City View

Excellent

26 sq m
City view
Sleeps 2
1 Queen Bed

Executive Double Room, 1 King Bed, Ensuite

Excellent

34 sq m
City view
Sleeps 3
1 King Bed

Similar properties

Pet-friendly
Free WiFi
Air conditioning
Breakfast available

includes taxes & fees

26 Oct - 27 Oct

About this property

Queens Hotel Cheltenham

Luxury hotel with a 24-hour front desk and a restaurant

Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and conference space are onsite.

Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Queens Hotel Cheltenham. During your stay, you're just a quick walk from Imperial Gardens. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Cooked-to-order breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Guests have great things to say about the clean accommodations and the overall condition of the property
Just a 5-minute drive from Cheltenham Racecourse and 12 minutes from Gloucester Docks
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.

Victoria's - This restaurant serves lunch and dinner.

The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Historic Hotels of the World.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Parking on site (GBP 15 per night)
Wheelchair-accessible parking available

Food and drink

Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

The Gold Cup Bar
Victoria's

Things to do

Library

Family friendly

Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

1,292 square feet of conference space
Meeting room

Outdoors

Garden
Outdoor entertainment area
Outdoor furniture
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

4 floors
Banquet hall
Fireplace in lobby
Smoke-free property

Room amenities

Bedroom

Premium bedding

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Shower
Slippers
Towels provided

Entertainment

40-inch LED TV with satellite channels

Food and drink

24-hour room service
Free bottled water
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 50

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 50

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 30 per pet, per night
Only dogs are allowed
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
Self parking fee: GBP 15 per night
Pet fee: GBP 30 per pet, per night
Service animals are exempt from fees
Early check-in fee: GBP 50 (subject to availability)
Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure

Hotel Mercure Cheltenham

Mercure Cheltenham Hotel

Mercure Cheltenham Queen's

Mercure Cheltenham Queen's Hotel

Mercure Hotel Cheltenham

Mercure Queen's Hotel

Queen's Cheltenham

Queen's Cheltenham Hotel

Queen's Hotel Cheltenham

Queens Hotel Cheltenham MGallery Collection

Queens Hotel MGallery Collection

Queens Cheltenham MGallery Collection

Queens MGallery Collection

Queens Hotel Cheltenham

Mercure Cheltenham

Queens Hotel Cheltenham Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Pawan

25 Jul 2025

Good location and a nice hotel.

Stayed 1 night in Jul 2025

10/10 Excellent

Jackie

Travelled with group

24 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

24 Jul 2025

Liked: Staff & service, amenities, property conditions & facilities

A very smart upmarket hotel. Excellent location for my requirements.

Stayed 3 nights in Jul 2025

10/10 Excellent

Claudio

Business traveller

22 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Wonderful room. Drinks in mini bar included Breakfast was lovely (if expensive)

Stayed 1 night in Jul 2025

6/10 Okay

Carla

17 Jul 2025

Liked: Cleanliness, staff & service

Stayed 3 nights in Jul 2025

10/10 Excellent

Margaret

15 Jul 2025

Stayed 2 nights in Jul 2025

8/10 Good

Sue

14 Jul 2025

Stayed 2 nights in Jul 2025

10/10 Excellent

Nikki

Travelled with partner, Travelled with group

13 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service. Helpful staff. Good food. Comfortable bed.

Stayed 2 nights in Jul 2025

8/10 Good

vimal

13 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2025

10/10 Excellent

DANIEL, Frisco

Travelled with partner

13 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

The hotel is beautiful and its location is excellent. The building is very old and noisy. Unfortunately our room had a terrible view but in part it was our fault for not selecting a city view room.

Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

6 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, staff helpful and friendly. Breakfast good with plenty of choice.

Stayed 1 night in Jul 2025

10/10 Excellent

John

5 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2025

10/10 Excellent

Linda

3 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful hotel , very convenient for shopping and eating out

Stayed 1 night in Jun 2025

10/10 Excellent

Dennis

Travelled with family

3 Jul 2025

Fabulous staff. The restaurant was a wonderful surprise - food was excellent and so well presented. Great location

Stayed 2 nights in Jun 2025

8/10 Good

Cecilia

27 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful hotel in a very pretty area. Unfortunately air conditioning wasn’t working in my room and staff took too much time to sort

Stayed 1 night in Jun 2025

8/10 Good

Eileen

Travelled with group

27 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Reception staff were friendly and helpful. Room was clean, as was the bathroom, liked the walking shower but would have appreciated a grab handle on the wall to assist getting out after shower. Wasn't impressed with the time it took for breakfast to be served, my friend had eaten hers, whilst I waited almost an hour for mine. The receptionist did apologise when I mentioned it at checkout.

Stayed 1 night in Jun 2025

10/10 Excellent

mr. michael

23 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel to enjoy a special birthday tret.

Stayed 3 nights in Jun 2025

6/10 Okay

Chiedza

22 Jun 2025

Stayed 2 nights in Jun 2025

10/10 Excellent

Ganesh

Travelled with family and small children

20 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall, I had a very pleasant stay and would definitely return. Highly recommend to anyone looking for a comfortable and hassle-free hotel experience!

Stayed 3 nights in Apr 2025

10/10 Excellent

Caroline

20 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely hotel, restaurant staff & food top notch. Reception staff a bit iffy (depends who’s on, some good, one not so good).. but overall didn’t spoil our stay. Bathroom looked a bit tired. No bath robe, which I would expect in a hotel of this calibre. Went to a friend’s wedding. The hotel was close. Dog friendly. And made it easy to enjoy the wedding. I would recommend this hotel

Stayed 2 nights in Jun 2025

8/10 Good

Richard

18 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Nice hotel and location 👌

Stayed 1 night in Jun 2025

10/10 Excellent

Elie

18 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Jun 2025

10/10 Excellent

Alan

16 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An enjoyable stay at a well placed hotel

This is a great hotel, well placed to access shops and eateries. Staff are friendly and efficient. The rooms are well decorated and have efficient Aircon. The breakfast offers a good selection of cooked and continental offerings.

Stayed 1 night in Jun 2025