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 Lancaster •1 Room
 Lancaster • 1 Room
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Holiday Inn Lancaster, an IHG Hotel

4-star property
Caton Road, Lancaster, England (01) 562 1066
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3.5 out of 5
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See all 12 ebookers Reviews

"Excellent facilities, staff were friendly, beds were comfy, no complaints " More

By a verified traveller on Sat 11 Dec 2021

Points Of Interest

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Standard Double or Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
€82* Per night/room 2 Jun - 3 Jun

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Holiday Inn Lancaster, an IHG Hotel. During your stay, you'll be within walking distance of Lune Aqueduct. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy British cuisine while dining at Hotel Restaurant
  • English breakfast served daily for a fee
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a playground
  • Guests really like the accommodation for the comfy beds and spaciousness
  • 14 minutes on foot from Lune Aqueduct and a 2-minute drive from The Centre at Halton
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Holiday Inn Lancaster, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Lancaster, an IHG Hotel

Everyone (7) Couples (2) Family (5)
2 out of 5
Arriving on a hot Saturday afternoon in June, we found that the hotel was full with two coach parties. We were allocated to a disabled room; not being used to the low bath for ease of access, water very easily sloshed out and made the entire bathroom floor wet. However, the air conditioning worked well and was welcome. Our patience and allowance for the full hotel ran out in the dining room. We were on a half-board booking, but had to eat early for both meals because of the coach parties. The staff got just about everyrhing wrong and half the menu was not available, The menu was more 'Little Chef' than 4 star - pizza, burger etc, Overall, a disappointing stay - not the relaxing 4 star standard we were expecting,

Posted by on 20 Jul 2023

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Comment from Hotel Management

3 Aug 2023 by Patrycja

Thank you for your review. We are very sorry your stay did not meet the standards you were expecting. We strive to do better and will ensure your comments are used for improvement purposes of the hotel.Kind regards,Holiday Inn

4 out of 5

Posted by on 18 Jun 2023

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Comment from Hotel Management

9 Jul 2023 by Patrycja

Thank you for your review

2 out of 5
We are IHG members and entitled for free upgrade if available, however booked a premium room as was only double room available. On arrival we were given a standard twin room when we showed premium double, it was changed for a premium room but still a twin and we were told the double was only a request! So we could have just paid for a standard room after all! Coffee, drinks and snacks were not refilled for 2nd night and yet we paid the same for both nights! Wedding function was taking place on the Saturday and the guests were using disgraceful language in the reception and restaurant area with families present at around 8pm

Posted by on 30 Aug 2022

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5 out of 5
Excellent facilities, staff were friendly, beds were comfy, no complaints

Posted by on 11 Dec 2021

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4 out of 5

Posted by on 10 Jul 2021

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4 out of 5

Posted by on 2 Oct 2020

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3 out of 5
Main course meal and 1drink each for 2 people overpriced at £42. Room clean but air conditioner not working properly. Only 2 tiny milks provided. Half a toilet roll which ran out as stay was for 2 nights. Breakfast first day a disappointment better on 2nd morning.

Posted by , from Arbroath on 30 Jul 2020

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4 out of 5

Posted by on 26 Jan 2020

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4 out of 5
Liked pool/sauna/jacuzzi Did not like floor being mopped at morning peak time.when guest may check out or go for breakfast.

Posted by on 16 Jan 2020

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1 out of 5
Ideal for visit to Lancaster, so location was good, staff friendly. Room was terrible. Soaking wet carpet outside bathroom door, and if that was an executive room, I'd hate to see a standard room. Awful.Door was almost impossible to open as it kept jamming shut. Just awful.

Posted by on 21 Jul 2019

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About the Holiday Inn Lancaster, an IHG Hotel

Location Caton Road, Lancaster, England LA1 3RA

Property Features

Holiday Inn Lancaster, an IHG Hotel offers its guests a full-service spa, a health club, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 215 square feet (20 square metres) and includes a conference centre. A children's pool, multilingual staff, and a garden are also featured at the business-friendly Holiday Inn Lancaster, an IHG Hotel. Free self parking is available. This Lancaster hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • Conference rooms
  • 215 sq ft of conference space
  • 20 sq. m of conference space
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Lancaster Station (4.3 km / 2.7 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Lancaster, an IHG Hotel offers 156 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Travel cot

Food & Drink

For a fee, guests can enjoy a English breakfast daily.

Hotel Restaurant – This restaurant specialises in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club, a steam room and a children's pool.

Children aged under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and Eurocard. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Grey water recycling system
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.