Holiday Inn Lancaster by IHG

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Where to?

Dates

August 2025

September 2025

Daily English breakfast (GBP 16.95 per person)

Overview
Rooms
Location
Policies

Good

Popular amenities

Explore the area

Caton Road, Lancaster, England, LA1 3RA

Williamson Park
‪4 min drive‬
Lancaster Castle
‪5 min drive‬
Lancaster University
‪7 min drive‬

Room options

1 bedroom, desk, iron/ironing board, travel cot

Standard Room, 1 Double Bed, Accessible

Exceptional

29 sq m
Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds

Excellent

29 sq m
Sleeps 2
2 Twin Beds

Premium Double or Twin Room

Good

29 sq m
Sleeps 2
1 Twin Bed OR 2 Twin Beds

Premium Room, 2 Single Beds

Very good

29 sq m
Sleeps 2
2 Twin Beds

Standard Double or Twin Room

Excellent

29 sq m
Sleeps 2
1 Twin Bed OR 2 Twin Beds

Premium Room, 1 Double Bed

Exceptional

29 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed

Excellent

29 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed with Sofa bed

Good

29 sq m
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed with Sofa bed

Exceptional

29 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Double Beds

Very good

29 sq m
Sleeps 4
2 Double Beds

Standard Room, 2 Single Beds, Accessible

Exceptional

29 sq m
Sleeps 2
2 Twin Beds

Standard Room, 1 King Bed, Accessible

Exceptional

Sleeps 2
1 King Bed

Similar properties

Pet-friendly
Free WiFi
24/7 front desk

for 1 room

includes taxes & fees

22 Aug - 23 Aug

About this property

Holiday Inn Lancaster by IHG

Riverwalk hotel with a full-service spa and a health club

Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room, and a conference center are onsite. Housekeeping is available on request.

Holiday Inn Lancaster by IHG offers 156 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Our customers tell us they can't get enough of the breakfast at Holiday Inn Lancaster by IHG. During your stay, you'll be within walking distance of Lune Aqueduct. Enjoy features like free WiFi in public areas and free self parking, plus a full-service spa. This property offers pet-friendly amenities like food and water bowls.

Free WiFi (speed: 50+ Mbps)
Free self parking
Enjoy British cuisine while dining at Hotel Restaurant
English breakfast served daily for a fee
Indulge in a treatment at the full-service spa
Services include dry cleaning/laundry, luggage storage, and wedding services
Onsite recreation includes a gym, a steam room, and a playground
Guests have great things to say about the breakfast and the clean accommodations
Just a 2-minute drive from The Centre at Halton and a few minutes from Grand Theater
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Holiday Inn Lancaster by IHG offers its guests a full-service spa, a health club, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 215 square feet (20 square meters) and includes a conference center. A children's pool, multilingual staff, and a garden are also featured at the business-friendly Holiday Inn Lancaster by IHG. Free self parking is available.

This 4-star Lancaster hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 7:00 AM to 10:30 AM.

Hotel Restaurant - This restaurant specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Daily English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 per person
A bar/lounge
A restaurant

Restaurants on site

Hotel Restaurant

Things to do

Children's pool
Full-service spa
Health club
Playground
Steam room

Family friendly

Children's pool
Playground
Travel cot

Conveniences

24-hour front desk
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Wedding services

Business services

Business centre
Computer station
Conference centre (215 square foot of space)
Meeting rooms

Outdoors

Garden
On the riverwalk
Picnic area

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
5 accessible parking spaces
Assistive listening devices
Lift (64 centimetre wide door)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

1 building
100% renewable energy
3 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

Flat-screen TV with satellite channels
Pay films

Food and drink

Coffee/tea maker
Electric kettle
Limited room service
Restaurant dining guides

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets: GBP 15.00 per pet, per night
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 16.95 per person
Pet fee: GBP 15.00 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Lancaster

Holiday Inn Lancaster

Lancaster Holiday Inn

Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster

Holiday Inn Lancaster Hotel

Holiday Inn Lancaster Hotel Lancaster

Holiday Lancaster

Holiday Inn Lancaster

Lancaster By Ihg Lancaster

Holiday Inn Lancaster by IHG Hotel

Holiday Inn Lancaster an IHG Hotel

Holiday Inn Lancaster by IHG Lancaster

Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

Neil

Travelled with pets, Travelled with partner

10 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy to get to from the motorway and lovely walk into Lancaster good for dogs

Stayed 1 night in May 2025

8/10 Good

Mary

9 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very convenient as a stopover near the motorway, comfortable bed, hot shower. Advertised’Chinese all you can eat buffet’ was overpriced and very underwhelming. Lift was out of order (advised by staff). Plenty of parking. Good EV charging facilities nearby, though not on site. I did sleep well

Stayed 1 night in Apr 2025

10/10 Excellent

Alison

8 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

As a lone traveller I felt incredibly safe, and although I only stayed for one night but from the moment I arrived I was welcomed by two young men well

Stayed 1 night in May 2025

8/10 Good

Christopher

3 May 2025

Liked: Staff & service, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

jane

Travelled with family

30 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Glenn

25 Apr 2025

Stayed 3 nights in Mar 2025

8/10 Good

Eddie

Travelled with group

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and staff. Recommended.

The hotel was, generally, clean and tidy with plenty of parking. The restaurant was actually better than expected. However the staff were even better. When I informed them that I had lost my phone somewhere in the hotel, they went above and beyond all my expectations in helping me to try and find it. I would have no hesitation in recommending or staying again.

Stayed 1 night in Mar 2025

10/10 Excellent

Laurence

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We stayed here

Stayed 1 night in Apr 2025

2/10 Terrible

Scott

Travelled with family

21 Apr 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

I booked with myself My wife and 7 month old son They gave us a room on the 3rd floor with no elevator Explained to them that it wasn’t ideal and they refused to change our room And then they sent a travel cot to our room and the boy from reception that brought the cot to the room Explained to me the cot was broken and wouldn’t go up properly but if I jammed it agains the wall it would be fine Also the mattress inside didn’t fit Wen I refused to use it I was informed it was the last one they had Which was clearly a lie Then he turns up with a smaller one that was filthy With no covers etc Luckily enough I had brought some We also paid for dinner and breakfast Took them over 2 hours to send out food We waited another 30 mins for our desserts to be boxed to take to room as it was now 90 mins after my sons bedtime We waited n waited and ended up walking out As the guy came to our table 3 times Saying it’s just getting boxed up These people couldn’t run a bath Never mind run a restaurant Avoid this place

Stayed 1 night in Apr 2025

10/10 Excellent

Mj

Travelled with family

21 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family

20 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Awais

19 Apr 2025

Liked: Property conditions & facilities

Stayed 3 nights in Mar 2025

6/10 Okay

John

18 Apr 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The elevator was broken and the room we were given was right next to the stairs, therefore any time someone came into our corridor the door banged closed To be fair when i complained the reception staff were very helpful and changed our room without any fuss

Stayed 1 night in Apr 2025

2/10 Terrible

Muhammad

16 Apr 2025

Disliked: Cleanliness, property conditions & facilities

Unfortunately the stay was a nightmare. The suprise did not exist in the room, that was embarrassing.

Stayed 2 nights in Apr 2025

6/10 Okay

Tom

Travelled with family

15 Apr 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Decent service, hotel needs updating, avoid Spa

Good points: Good service by the staff, knowledgable, polite, prompt and friendly. The hotel is in a decent location to access the motorway. Bad points: The Spa/pool was filthy, in particular the changing rooms which had used towels left all over place, toilet paper all over the floor in the bathroom and just generally dirty, the sinks were disgusting. Needs to be regularly checked and cleaned. Hotel fixture and fittings now looking worn, from door handles to paintwork. Mould in the grouting in the bathroom. Requested a cot, which wasn’t there when we arrived, however staff promptly brought it over when asked.

Stayed 1 night in Apr 2025

10/10 Excellent

Sagaya Tresina

15 Apr 2025

Stayed 2 nights in Apr 2025

10/10 Excellent

Susan

Travelled with group

15 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were all very friendly and helpful. The staff at breakfast time, were especially helpful as I have mobility issues. The breakfast was very enjoyable with lots of choice. The hotel is in an excellent location, close to the centre of Lancaster as well as on the lovely river side walk. We would definitely stay there again.

Stayed 3 nights in Apr 2025

10/10 Excellent

Sergio Alexander

Travelled with family

14 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in Apr 2025

10/10 Excellent

Julie

13 Apr 2025

Liked: Cleanliness, staff & service

Only issue was a broken lift and myself and my children were on 3rd floor and no offer to help with bags. Other than that a nice hotel with very friendly staff.

Stayed 1 night in Apr 2025

6/10 Okay

Craig

13 Apr 2025

Liked: Cleanliness, staff & service

Hotel was convenient for us we booked on day but found out on arrival the lift was broken so we had to take our luggage upstairs and our room was right at the end of a long corridor plus we booked a double room to find that 2 single beds were pushed together and no zip to keep together luckily we didn’t end up between the beds hahahaha

Stayed 1 night in Apr 2025

4/10 Poor

Colin

12 Apr 2025

Stayed 6 nights in Apr 2025

2/10 Terrible

Gianni

Travelled with family

12 Apr 2025

Disliked: Staff & service

Was all okay until the radiator in the room switched on full and wouldn’t turn off. Call reception and they said they would send someone to have a look but the person never turned up. Called again and they never picked up. Went to reception and asked for a new room and was told that wasn’t possible and someone would come to the room to have a look and will bring a fan. Again no one turned up. Went back to reception and again asked for a new room. They agreed and the room was fine with no issues. Unfortunately not a great night sleep for a long following drive.

Stayed 1 night in Apr 2025

10/10 Excellent

Marie

11 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An enjoyable experience all tound

Stayed 4 nights in Apr 2025

4/10 Poor

Colin

Travelled with family

11 Apr 2025

Disliked: Staff & service, room comfort

Lots of issues throughout the trip. Allocated a room directly above the Function room. You could hear every song, every word, everything. Until 12.30am. Then had to be up at 6am the next morning. Several phone calls made to front desk. Told it would finish at 11.30 - it was 12.30. Assured there was no function the next night - there was. Told they had no more rooms available and they were fully booked. However, I could go in their website and it showed availability. They reluctantly moved us the next day to a room away from the function room, which solved the problem of noise. Our biggest problem throughout the week, was the lift constantly being out of order. I’m registered disabled. I struggle with stairs. Not a problem when there’s a lift - a big problem when there’s not. Biggest problem was checking out this morning - from the 3rd floor, with a week’s worth of kit (including a lot of outdoor walking / kayaking kit from my husband!) No lift, and a lot of bags to carry down 2 flights of stairs. Then me to help down. We tried to get help from the front desk - no one answered the phone. No one was at the front desk for the whole half an hour it took to load the car up. A manager eventually turned up at 6.50am to enable us to check out. Not once did we manage to get a Disabled space out the front of the hotel due to the spaces being parked in by non badge holders. Sadly our special anniversary trip away, was tainted by the hotel.

Stayed 1 night in Apr 2025