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"We stayed here before catching an early morning ferry from Dover. The lady on the front desk was helpful. We checked in, in the early hours of the mor ... " More

By a verified traveller on Thu 31 Mar 2022

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Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€44* Per night/room 1 Apr - 2 Apr

Premier Double Room with Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Premier Twin Room With Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

The breakfast at Grand Burstin Hotel Folkestone gets good marks from our customers. During your stay, you're just a quick walk from Folkestone Harbour. You'll find features such as free WiFi in public areas, plus 2 restaurants and an indoor pool.

  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym and a sauna
  • Guests have good things to say about the accommodation, from cleanliness and comfy beds to spaciousness and overall comfort
  • 11 minutes by car from Dover Western Docks Cruise Terminal and 13 minutes from Port Lympne Wild Animal Park and Gardens
  • Cats and dogs welcome for a fee (restrictions apply)

Grand Burstin Hotel Folkestone ratings based on 9 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Grand Burstin Hotel Folkestone

Everyone (3) Couples (4) Family (1)
2 out of 5

Posted by on 21 Aug 2023

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Comment from Hotel Management

1 Sep 2023 by The Grand Burstin Team

We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Again, thank you for your feedback. Kindest Regards

5 out of 5

Posted by on 25 May 2023

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1 out of 5

Posted by on 15 Oct 2022

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1 out of 5
The not so "Grand" Burstin needs cleaning and renovating. It's grubby on the outside and feels like a time warp to the 60s on the inside. There was a massive queue for check-in with two desks open (approximately a 45-minute queue at 10 pm). This hotel has over 500 rooms and only two very slow receptionists. We reluctantly queued for 15 minutes. However, due to no movement and gasping for fresh air due to the cigarette smoke and witnessing the foul-mouthed alcoholic fuelled behaviour around the main entrance and the sound of "The Macarena" from the party going on inside, we ultimately decided we'd sleep better in the car instead. They also don't respond to feedback or complaints. I'd advise you to stay well clear if you prefer not to listen to "The Macarena" from your bed, breathe in nicotine and stale beer and want to sleep in at least a little comfort. Even a hostel would provide a better night's sleep.

Posted by on 30 May 2022

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3 out of 5
We stayed here before catching an early morning ferry from Dover. The lady on the front desk was helpful. We checked in, in the early hours of the morning and as we were only there for about 3 hours she gave us complimentary parking which is normally £5 per day. The very large hotel and rooms are dated but it done the job for us and considering it cost around £40 for 1 night we felt it done the job. If we were to need a hotel again before catching a ferry we would stay here just for a night sleeps but I wouldn’t pick this hotel for a few nights stay as I think there are better available for this price range. The underground car park was a bit of a mess, with rubbish on show and old appliances dumped there. It could be tidied up as that was one of our first impressions of the hotel.

Posted by , from Billericay on 31 Mar 2022

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3 out of 5
This is one massive hotel and because of that there are always comings and goings and the foyer is constantly busy but once in your room which was clean all was peaceful. I got the overall impression that social services probably use this hotel a lot. We paid £42 for the night, had a nice warm nights comfortable peaceful sleep, didn't do breakfast been there before and it is manic, soooo many people but it's buffet, you can fill your boots if that's what you want. All in all you get what you pay for, been before and will go there again, I do like a bargain.

Posted by on 6 Dec 2021

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1 out of 5
Close to the sea

Posted by on 31 Oct 2021

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3 out of 5
Linen was clean but bathrooms and general furniture needed updating. General condition of the whole hotel is run down, but they keep it as clean as they can. The pool is clean and has friendly staff. Drinks are an extortionate price - £12 for a pint and vodka and mixer. Breakfast is good, plenty of choice, hot and well cooked- avoid the pre made tea and coffee though and go for the machine or make your own. Perfect location, parking either in the hotel for £5 a day or over the road for £14 a day. Wish Britannia would update this hotel and show it a little care!

Posted by on 5 Sep 2021

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4 out of 5
Lovely cheap & cheerful stay

Posted by on 10 Aug 2021

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About the Grand Burstin Hotel Folkestone

Location The Harbour, Folkestone, England CT20 1TX

Property Features

Grand Burstin Hotel Folkestone offers its guests an indoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A nightclub, tour or ticket assistance, and vending machine are also featured at Grand Burstin Hotel Folkestone. For a fee, parking is available. This 3-star Folkestone hotel is smoke free.

  • 550 guestrooms or units
  • 2 dining venues
  • Nightclub
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Folkestone Harbour Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Grand Burstin Hotel Folkestone offers 550 accommodations with coffee/tea makers and free toiletries. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Television
  • Satellite channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board available
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 7:00 AM to 9:00 AM.

Harbour Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Victorian Restaurant – This restaurant serves breakfast, lunch and dinner.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Mountain biking nearby
  • Water skiing nearby
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12 to 15.00 for adults and from GBP 6 to 10.00 for children
  • Self-parking fee: GBP 5 per day
  • Pet fee: GBP 10.00 per pet, per stay (maximum GBP25.00 per stay)
  • Service animals are exempt from fees
  • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Burstin
  • Burstin Hotel
  • Folkestone Grand Burstin
  • Folkestone Grand Burstin Hotel
  • Folkestone Grand Hotel
  • Grand Burstin Folkestone
  • Grand Burstin Hotel Folkestone
  • Hotel Burstin
  • Burstin Folkestone Hotel
  • Burstin Hotel Folkestone
  • Grand Burstin Hotel Folkestone, Kent, UK
  • Hotel Grand Burstin
  • Grand Burstin Hotel
  • Grand Burstin
  • Burstin Folkestone Folkestone
  • Grand Burstin Hotel Folkestone Hotel
  • Grand Burstin Hotel Folkestone Folkestone
  • Grand Burstin Hotel Folkestone Hotel Folkestone

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.