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Grand Burstin Hotel Folkestone

3.0 star property

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Reception
Standard Double Room
Games room
Indoor wedding

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Parking available
  • Bar

Explore the area

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The Harbour, Folkestone, England, CT20 1TX
  • Place, Folkestone Harbour
    ‪2 min walk‬
  • Place, Folkestone Beach
    ‪6 min walk‬
  • Place, Leas Cliff Hall
    ‪13 min walk‬

Room options

View all photos for Twin Sea View Room

Twin Sea View Room

Twin Sea View Room

7.0 out of 10
Good
(4 reviews)
  • 2 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 2 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room (2 Adults + 2 Children)

Family Room (2 Adults + 2 Children)

Family Room (2 Adults + 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.0 out of 10
Very good
(26 reviews)
  • 2 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.4 out of 10
Good
(83 reviews)
  • 2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Sea View Room

Double Sea View Room

Double Sea View Room

  • 2 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

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About this property

Grand Burstin Hotel Folkestone

Hotel in Folkestone with 2 restaurants and a nightclub
Along with 2 restaurants, this smoke-free hotel has an indoor pool and a nightclub. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Grand Burstin Hotel Folkestone offers 550 accommodations with coffee/tea makers and complimentary toiletries. Televisions come with satellite channels.

Bathrooms include shower/tub combinations. This Folkestone hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the breakfast at Grand Burstin Hotel Folkestone. During your stay, you're just a quick walk from Folkestone Harbour. You'll find features like free WiFi in public areas, plus 2 restaurants and an indoor pool.
  • Free WiFi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Folkestone Harbour and 4 minutes by foot from Quarterhouse
  • Cats and dogs welcome for a fee (restrictions apply)
Grand Burstin Hotel Folkestone offers its guests an indoor pool, a sauna, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A nightclub, a vending machine, and an arcade/game room are also featured at Grand Burstin Hotel Folkestone. For a fee, parking is available.

This 3-star Folkestone hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:00 AM.
Harbour Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.
Victorian Restaurant - This restaurant serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 5 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 9:00 AM on weekends; GBP 12 to 15 for adults and GBP 6 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Harbour Restaurant
  • Victorian Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults, and GBP 6 to 10.00 for children
  • Self parking fee: GBP 5 per day
  • Pet fee: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Burstin
Burstin Hotel
Folkestone Grand Burstin
Folkestone Grand Burstin Hotel
Folkestone Grand Hotel
Grand Burstin Folkestone
Grand Burstin Hotel Folkestone
Hotel Burstin
Burstin Folkestone Hotel
Burstin Hotel Folkestone
Grand Burstin Hotel Folkestone, Kent, UK
Hotel Grand Burstin
Grand Burstin Hotel
Grand Burstin
Burstin Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel
Grand Burstin Hotel Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel Folkestone

Grand Burstin Hotel Folkestone Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 303 out of 1006 reviews
Rating 8 - Good. 276 out of 1006 reviews
Rating 6 - Okay. 189 out of 1006 reviews
Rating 4 - Poor. 100 out of 1006 reviews
Rating 2 - Terrible. 138 out of 1006 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Gary, Canterbury

Stayed 1 night in Aug 2025

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY

Do not stay here! Car park was rubbish. Check in was slow, bedroom was dirty, mattress is very uncomfortable. Towels had dirt and what looked to be blood on them. Very old and outdated hotel with low standards
Stayed 1 night in Aug 2025

2/10 Terrible

Alfred

Stayed 1 night in Aug 2025

8/10 Good

Phill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Sarah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Two great things about this hotel: Great mattress. Great location. The less impressive: Walking through a wall of smoke day and night from all the people smoking at the entrance. Despite signs not to. This was horrible, especially when with children. On entrance to the hotel (and overcoming that carpet - woah!) you can smell the pool, that’s fine and exciting for the kids. Then you enter the lifts and we all commented on the off bad smell. The doors opened to our floor and again, cigarette smoke smell. Having to use key cards to access the corridor is a pain, but your hands being left with a greasy film from using the handle is worse. The room was ok, though the door aggressively slams and I feared for small kids fingers. The fire doors separating the hallways need buffering as these cause noise throughout the night. The warm tap was akin the heat of lava and spurted out water in fits and starts. Not ideal. Our bins weren’t emptied for 5 days which was quite something. More places to hand damp clothes from the beach would be useful, as would a fridge. A ‘market’ selling bulk from Temu was set up on the ground floor at the weekend. Half expected suspiciously sourced old games consoles and TVs to be traded in a back room somewhere too. What an experience. Won’t be staying again.
Stayed 5 nights in Aug 2025

6/10 Okay

Tony

Travelled with partner
Liked: Staff & service
It was in a good place for the harbour and the beach
Stayed 2 nights in Aug 2025

2/10 Terrible

Shahid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very in happy with stay

We checked in at about 18.30 pm 1 hour after used the bathroom sink blocked tried to ring reception no answer then went down about 10.30 to many people waiting to been seen at reception to tell them the sink blocked waited to be seen but to long wait went back to my room then went down again about 12.15 am reported this to the guy at the reception he said someone will come but no one came then in the morning about 8.30 am I got up to have shower but no hot water coming so went down at 10.00 am checked out told the lady reception what happened she said only sorry I told her about sink and hot water issues with shower
Stayed 1 night in Aug 2025

8/10 Good

Lukas

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was as just as we required and comfortable bed. Staff very accommodating making the whole experience seamless
Stayed 1 night in Aug 2025

6/10 Okay

Piero, Richmond

Travelled with partner
Disliked: Staff & service
The bed was uncomfortable, the room wasn’t clean, and the hotel felt quite outdated. It’s in need of refurbishment, though it does have potential.
Stayed 3 nights in Aug 2025

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
There was no parking available on checkin. We were told to go to another lot which charges 20 pounds off site. There was nothing to say that the underground car park was full. After driving all the way in we had to back up the entire way out of the car park. The springs on the bed were poking through making it an uncomfortable night and there was no shampoo in the room. Don’t book this hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful we miserably enjoyed our stay really allowed us to see everything from the bathroom God bless you Staff was awesome
Stayed 1 night in Aug 2025

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
Typical british lodge, not a hotel and not at all "grand"
Stayed 2 nights in Aug 2025

2/10 Terrible

Dave

Stayed 1 night in Aug 2025

8/10 Good

Lisa

Liked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Martin Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Live music events - free to residents; wonderful

Stayed 2 nights in Aug 2025

4/10 Poor

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Food was awful. Watered down apple juice. Just a run down hotel
Stayed 1 night in Aug 2025

2/10 Terrible

paul

Business traveller
Disliked: Cleanliness, property conditions & facilities
It's a horrible little hole
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 3 nights in Aug 2025

8/10 Good

Michele

Travelled with partner
Liked: Amenities
The hotel was well positioned in Folkestone. Although comfortable, it was a bit dated and in need of a refurb to give it that looked after feeling. Great size and space.
View of the harbour from our balcony
Stayed 3 nights in Aug 2025

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We paid 49 quid for a double room where the bed was comfy and the place was clean. Basic and a bit tired but can't complain for the price. Convenient for the euro tunnel (10 mins) and coming the night belt meant we didn't have to get up at 2am. The harbour is delightful and a couple of mins walk away as it's the creative quarter. Good for a stroll. Lovely pubs nearby. Would stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Kacey

Stayed 1 night in Jul 2025

6/10 Okay

Miss

Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

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