8/10 Good
Richard Rene
Travelled with family, Travelled with partner, Travelled with group
16 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for a premium/beachside room which turned out to be not exactly premium nor beachside.
On the premium side of things: Our room had nothing extra or premium about it when compared to our friends who also booked in regular rooms. In fact they ended up having their mini-bars stocked better and more regular then ours, we left a note asking for proper attention to be paid, so for 2 days of the 7 days, we actually had the mini-bar properly refilled.
On the beachside location, while our room was considerably closer to the main pool/and beach, it was nowhere near walk our and enjoy it. There was a bit of a walk, we could leave our room and head to the back end and catch a glimpse of the pool but that was about it.
With what we received, I see no benefit to paying for the extra/premium at all, it's simply an extra cost that provides no reward. With the shuttle service, we could have saved some $$$$ and not missed out on anything with the exception of a slightly lighter wallet.
The room itself was definately used, with wear evident on the floors and bathroom fixtures and such. That being said it was well kept and comfortable and I was OK with it.
The staff on site were utterly fantastic and friendly with any interaction we had with them.
The food was excellent with plenty of variety and choices that would even keep those extra fussy/picky people content. The Vietnamese a la carte was fantastic and enjoyed by all.
All in all 4/5 for me.
Richard Rene
Stayed 7 nights in Mar 2025