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Zel Punta Cana, All Suites - All inclusive

4.5 star property
VIP Access

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Photo gallery for Zel Punta Cana, All Suites - All inclusive

2 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas
Property video
Beach bar
Exterior
Couples treatment room(s), sauna, hot tub, steam room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪12 min walk‬
  • Place, Los Corales Beach
    ‪16 min walk‬
  • Place, Cortecito Beach
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Zel Two Bedroom Master Suite Swimup

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

9.6 out of 10
Exceptional
(4 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Suite

Zel Suite

Zel Suite

8.2 out of 10
Very good
(78 reviews)
  • Garden view
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Master with Garden View

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Suite Master with Garden View

  • 100 sq m
  • Sleeps 4

View all photos for Room Standard with Garden View

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Room Standard with Garden View

  • 74 sq m
  • Sleeps 4

View all photos for Room Deluxe with Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Room Deluxe with Pool View

  • 75 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master with Pool View

  • 100 sq m
  • Sleeps 4

View all photos for Double Suite Master With Garden View

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Double Suite Master With Garden View

  • 175 sq m
  • Sleeps 6

View all photos for Double Suite Master With Pool View

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Double Suite Master With Pool View

  • 175 sq m
  • Sleeps 6

View all photos for Zel Swimup Suite

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Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 75 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Master With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master With Garden View

  • 100 sq m
  • Sleeps 1

View all photos for Suite Standard With Garden View

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Suite Standard With Garden View

  • 74 sq m
  • Sleeps 1

View all photos for Suite Master With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master With Pool View

  • 100 sq m
  • Sleeps 1

View all photos for Room Deluxe With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Room Deluxe With Pool View

  • 75 sq m
  • Sleeps 1

View all photos for Zel Master Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Master Suite

8.8 out of 10
Excellent
(30 reviews)
  • Garden view
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

  • 328 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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About this property

Zel Punta Cana, All Suites - All inclusive

Luxury property with 4 restaurants, near Cocotal Golf and Country Club
4 restaurants, 2 outdoor pools, and a full-service spa are available at this property. Free WiFi in public areas is provided, as well as free self parking, a free beach shuttle, and a free manager's reception. Additionally, a golf course, 3 bars/lounges, and a fitness center are onsite. Change of towels is available on request.
Zel Punta Cana, All Suites - All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Zel Punta Cana, All Suites - All inclusive. During your stay, you'll be within walking distance of Cocotal Golf and Country Club. Features include free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Take a swim in the 2 outdoor pools
  • Indulge with hydrotherapy, deep-tissue massages, or reflexology at AUA Spa
  • Services include a lifeguard on site, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes a golf course, 5 outdoor tennis courts, and a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
Some rates at Zel Punta Cana, All Suites - All inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

A private beach is featured. As a guest of Zel Punta Cana, All Suites - All inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A fitness center, spa services, and multilingual staff are also featured at the luxury Zel Punta Cana, All Suites - All inclusive. Self parking is free. A complete renovation of Zel Punta Cana, All Suites - All inclusive was completed in December 2024.

Smoking is allowed in designated areas at this Mediterranean Punta Cana property.

The property hosts a free manager's reception daily.
Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Zel Punta Cana, All Suites - All inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: DOP 3150 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 3150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Zel Punta Cana, All Suites - All inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 337 out of 509 reviews
Rating 8 - Good. 99 out of 509 reviews
Rating 6 - Okay. 39 out of 509 reviews
Rating 4 - Poor. 18 out of 509 reviews
Rating 2 - Terrible. 16 out of 509 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Property conditions & facilities
The design was beautiful
Stayed 4 nights in Nov 2025

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not use spa. Bar was excellent
Stayed 7 nights in Oct 2025

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Great overall experience, a bit short staffed so certain services can be slow.
Stayed 2 nights in Oct 2025

10/10 Excellent

danapriS

Liked: Cleanliness, amenities, property conditions & facilities
5 stars
Stayed 2 nights in Oct 2025

8/10 Good

Katie

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing!! Very helpful and friendly!
Stayed 7 nights in Oct 2025

8/10 Good

Katie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff really stood out they’re extra helpful. The service was outstanding Andres was sort of our butler and he was very attentive and helpful. He booked all of our restaurant reservations. Arisleidys was very attentive to us in the buffet. The grounds are very nice palm trees everywhere which I really like. It’s a small resort but with a lot of walking grounds it’s not hard to get anywhere around the resort which is good since you don’t have to walk much. The food is good just wish they had somewhere to get food after 3am. I enjoyed my stay very much. Btw the drinks are very good!!!! The lobby bar had my favorite bartenders.
Stayed 1 night in Nov 2025

10/10 Excellent

Dickson

Travelled with family
Liked: Cleanliness, staff & service, amenities
Una excelente y encantadora experiencia. El Spa AUA es una maravilla, un cálido recibimiento por Genesis y una fina atención de parte de Micaela. Además, nuestros Hots Alvaro y Andres nos trataron de maravilla. Siempre atentos y brindadonos y trato preferencial. En el bar y los Buffets nos atendió Leticia con un trato humano y exquisito. 1,000 x 1,000 recomendado.
Stayed 2 nights in Oct 2025

10/10 Excellent

Yurcania, Middletown

Stayed 1 night in Oct 2025

10/10 Excellent

Yurcania, Middletown

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very professional, room was excellent, food delicious 😋
Stayed 1 night in Oct 2025

6/10 Okay

Carrie Noelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Concierge was less than satisfactory and the room service was awful. But the buffet and resteraunts were amazing. The property is amazing and beautiful beach
Stayed 4 nights in Oct 2025

8/10 Good

Andrew

Liked: Cleanliness
Good facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and staff very friendly and helpful
Stayed 5 nights in Oct 2025

10/10 Excellent

Leeanne Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel is quite convenient as it is just a 15 minutes drive. The hotel itself is very clean, looking new and the staff is really outstanding. The food is great and available most of the time. You definitely want to experience the steakhouse and the japanese Haibatchi at least once during your stay. I strongly recommend.
Stayed 6 nights in Oct 2025

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was fantastic. Staff was great. Major spirit to Ricardo for taking care of us every day with drinks and laughs!
Stayed 6 nights in Oct 2025

10/10 Excellent

GALINA, Brooklyn

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2025

8/10 Good

Jerry Rivera

Stayed 3 nights in Oct 2025

10/10 Excellent

Piter German

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 2 nights in Oct 2025

10/10 Excellent

Harpreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms we got to stay in was pool front and was very clean and spacious. The staff would always greet us and make us feel seen and were all extremely polite. All you can eat selections in the dining room setting was remarkable, I couldn't decide what to choose feeling like a big kid. From day time bike rides, to night time wine and paint, there was so much to do. I will be recommending all my family and friends to Zel, in Punta Cana, it was home away from home. Thank you to the amazing staff that made our food and coffee and the ones that we didn't see behind the scene, you guys made a life time memorable experience we will never forget and we hope to see everyone again real soon.
Stayed 4 nights in Oct 2025

6/10 Okay

Denyse

Travelled with partner
Disliked: Staff & service
The staff was friendly. We ordered room service twice and it never got to us. I even called the front desk to check up on the time the second time and never received it.
Stayed 2 nights in Oct 2025

10/10 Excellent

Bryant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was a very nice , food was great! Drinks as well rooms were very nice and the vibe was great ! Going in there’s always this awesome scent.
Stayed 7 nights in Oct 2025

10/10 Excellent

Tatjana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a relaxing vacation. Everything was amazing.
Stayed 7 nights in Oct 2025

10/10 Excellent

Andrew Marquez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent and staff was always friendly and helpful. Raphy was our concierge and was very attentive to our needs and requests. Had a great honeymoon. Many activities to do on site without having to leave.
Stayed 6 nights in Oct 2025

10/10 Excellent

Maria Guadalupe

Stayed 4 nights in Oct 2025

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, if you want to stay in a calm place with good food and good staff this will be it. Not to many people, not loud music, not crowded beach or restaurants. I received my platinum benefits of wine bottle and spa bonus that I used. The spa is great! And the staff managed to put us in the same room the whole wknd as we reserved one day separately. But I didnt receive the room upgrade even though I asked for it. Our concierge Robert was too nice. Alexis the manager was also very diplomatic and the rest of the staff. The bartender girl from the beach serves the best drinks! The only thing I would say is that they could get better is the logistics, communication between the staff. Sometimes they could repeat some information or didn’t know about other. But as a new hotel I know that will improve. In front of it there is the Rafa Nadal tennis courts. My fave tennis player!
Stayed 1 night in Oct 2025

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2025