2/10 Terrible
Nilsa
Travelled with family
24 Sept 2025
Disliked: Staff & service, amenities, property conditions & facilities
When my daughter and I checked in we went upstairs to the room 202, we had problems the toilet not flushing called front desk they sent someone to fix it. 2nd day problems again with the toilet and the shower would not turn off. Again they sent someone to fix it. He said we tighten the handle too tight and that was the problem. I was a little pissed off that they were blaming us for the problem he had to get a tool to fix it. How can we make it that tight. Also that night there was blood stains on the sheets. They sent housekeeping to come change it. She is blaming me for not noticing the blood stains. Said I should have noticed when I walked in the room the first day. I said that’s not my job, maybe when you put sheets on you should look to make sure there are no stains on the sheets. We left the room at 8:40ish the next day. When we came back to the room it looks like the shower exploded there was water everywhere, and again the toilet was not working. We had to change rooms I have pics of the sheets and the water all over the bathroom. I was there 4 nights to me this was unacceptable. But didn’t want to ruin the reason we where in NC. I paid over $600 for a Hyatt hotel not a motel.
Nilsa
Stayed 4 nights in Sep 2025