Red Roof Inn Rochester - Henrietta

2.0 star property

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Photo gallery for Red Roof Inn Rochester - Henrietta

Reception
Exterior
Electric vehicle-charging station
In-room safe, blackout curtains, free cots/infant beds, free WiFi
Laundry room

Reviews

5.6 out of 10

Popular amenities

  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Parking included

Explore the area

View in a map
4820 W Henrietta Road, Henrietta, NY, 14467
  • Place, Veterans Memorial Park
    ‪2 min drive‬
  • Place, Rochester Institute of Technology
    ‪6 min drive‬
  • Place, University of Rochester
    ‪9 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room With Two Double Beds Non-Smoking

  • Sleeps 4

Superior King Room-Non-Smoking

  • Sleeps 2

Deluxe King Room-Non-Smoking

  • Sleeps 2

Superior Room With Two Double Beds Non-Smoking

  • Sleeps 4

Ada Accessible Superior King Smoke Free

  • Sleeps 2

Superior King Room With Roll-in Shower-Accessible/Non-Smoking

  • Sleeps 2

Larger Deluxe King Smoke Free

  • Sleeps 2

Standard King Room

  • Sleeps 2

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About this property

Red Roof Inn Rochester - Henrietta

Hotel with free parking, near Veterans Memorial Park
This smoke-free hotel features coffee/tea in a common area, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out, and a front-desk safe.
Red Roof Inn Rochester - Henrietta offers 108 air-conditioned accommodations with safes and complimentary toiletries. Flat-screen televisions come with premium satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary local and long-distance calls (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Red Roof Inn Rochester - Henrietta. During your stay, you'll be close to Veterans Memorial Park. Features include free WiFi in public areas and free self parking, plus laundry facilities.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include a front-desk safe, laundry facilities, and a car charging station
  • Just a 3-minute drive from Marketplace Mall and a few minutes from Veterans Memorial Park
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Red Roof Inn Rochester - Henrietta, you'll find a vending machine, coffee/tea in a common area, and laundry facilities. WiFi is free in public spaces. Red Roof Inn Rochester - Henrietta also features express check-in, express check-out, and a front-desk safe. Limited free parking is available on a first-come, first-served basis.

This Henrietta hotel is smoke free.


Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

More

  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Henrietta
Red Roof Inn Rochester
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Red Roof Inn Rochester Hotel
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Rochester Red Roof Inn
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Red Roof Inn Rochester - Henrietta Hotel
Red Roof Inn Rochester - Henrietta Henrietta
Red Roof Inn Rochester - Henrietta Hotel Henrietta

Red Roof Inn Rochester - Henrietta Reviews

Reviews

5.6
Rating 10 - Excellent. 208 out of 1001 reviews
Rating 8 - Good. 123 out of 1001 reviews
Rating 6 - Okay. 162 out of 1001 reviews
Rating 4 - Poor. 187 out of 1001 reviews
Rating 2 - Terrible. 321 out of 1001 reviews

5.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Stayed 1 night in Sep 2025

8/10 Good

Donnell

Stayed 1 night in Sep 2025

4/10 Poor

Sean, Marcy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was in disrepair and smelled like dog. Smoking not allowed in rooms nor public areas, yet lobby smelled of pot at check-in.
Stayed 2 nights in Sep 2025

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A mess

Extremely dirty. Wouldn't even shower there.
Stayed 1 night in Sep 2025

10/10 Excellent

Derek

Stayed 1 night in Sep 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Ivy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smell disgusting. Especially the one next to the office. The bathrooms were not clean. You can see pee stains on the walls. The bed has so much animal hair, I understand it’s a hotel that accepts animals but there’s no reason why the beds or anything smell like a dog that slept in it before I checked in.
Stayed 2 nights in Sep 2025

10/10 Excellent

Cedric

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

Wanda

Disliked: Cleanliness, amenities, property conditions & facilities
Toilet seat cracked Interior door lock screws pulling out of door casing. No wash cloth. No light on desk plus desk top was dirty. I went to front desk to ask for duct tape so I don’t get pinched when I sit down. I ask for Phillips screw driver do I could try to fix door. Oh and ask for wash cloth. I have pictures of you would like them.
Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Needs major updates

Needs major updates
Stayed 7 nights in Aug 2025

4/10 Poor

KHALID

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
It is an ok place. Good for one night.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Saurabh

Liked: Cleanliness, property conditions & facilities
Room was spacious. Easy checkin and checkout.
Stayed 9 nights in Aug 2025

2/10 Terrible

michel

Disliked: Cleanliness
Fly in the room Smell like compactor room Door not closing properly Toilet seat not match with bowl Kids riding bike at door Smell marijana at parking lot near the room door.
Stayed 1 night in Aug 2025

2/10 Terrible

Sabrina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a horrible old wet dog smell. The ceiling had a black substance on them mixed with nicotine.
Stayed 1 night in Aug 2025

6/10 Okay

Giang

Travelled with family
Liked: Staff & service
It is okay
Stayed 1 night in Aug 2025

6/10 Okay

Greg

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs, stained bed sheets, bathroom door didn't close, very loud pipes
Stayed 1 night in Aug 2025

2/10 Terrible

Kimberly

Disliked: Amenities, property conditions & facilities
There was nothing to like about this property
Stayed 1 night in Aug 2025

10/10 Excellent

La'akea

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2025

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Elena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The lady at front desk had an attitude, very rude
Stayed 1 night in Aug 2025

4/10 Poor

JOSEPH

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the price was budget. Holes in the walls, door security latch of first room broken. First night a lot of flies and big spider in room. Water came through ceiling from 2nd floor. Manager provided a second room in a different area of the motel, which was cleaner.
Stayed 4 nights in Aug 2025

6/10 Okay

Charlene

Travelled with group
Liked: Property conditions & facilities, room comfort

Goose Bumps

Went with my bestie for a concert,show up to the hotel and want to get ready, NO HOT WATER! At 3pm! I took a freezing cold shower! The room had flys so we spent the first hour hunting and killing flys, there were blood stains on the comforter... but overall i still enjoyed my trip to rochester and would stay again
Stayed 1 night in Aug 2025