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Caribe Hilton

4.5 star property

Choose dates to view prices

Photo gallery for Caribe Hilton

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
1 bedroom, premium bedding, in-room safe, desk
Suite, 2 Bedrooms, Bay View (Wave Wing)
10 restaurants, international cuisine
Suite, 1 King Bed, Ocean View (Beach Wing) | Beach/ocean view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast available

Explore the area

Map
1 San Geronimo Street, San Juan, 00901
  • Condado Beach
    ‪13 min walk‬
  • Pan American Pier
    ‪14 min walk‬
  • Puerto Rico Convention Center
    ‪17 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 2 Double Beds (Beach Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Beach Wing)

8.0 out of 10
Very good
(10 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Garden Wing)

Room, 1 King Bed, Ocean View (Garden Wing)

Room, 1 King Bed, Ocean View (Garden Wing)

9.0 out of 10
Wonderful
(21 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Beach Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Beach Wing)

8.2 out of 10
Very good
(14 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View (Garden Wing)

Room, 2 Double Beds, Ocean View (Garden Wing)

Room, 2 Double Beds, Ocean View (Garden Wing)

8.4 out of 10
Very good
(18 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Garden Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Garden Wing)

8.4 out of 10
Very good
(11 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Beach Wing)

27-inch LCD TV with cable channels, TV, pay films

Room, 1 King Bed, Ocean View (Beach Wing)

8.2 out of 10
Very good
(54 reviews)
  • 31 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Garden Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Garden Wing)

7.8 out of 10
Good
(7 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Ocean View

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible, Ocean View

7.4 out of 10
Good
(21 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Accessible (Roll-In Shower)

8.6 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio Suite, 1 King Bed, Accessible (Roll-in Shower)

1 bedroom, premium bedding, in-room safe, desk

Junior Studio Suite, 1 King Bed, Accessible (Roll-in Shower)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Ocean View (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Accessible, Ocean View (Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Garden Wing)

Suite, 1 Bedroom (Garden Wing)

Suite, 1 Bedroom (Garden Wing)

7.2 out of 10
Good
(5 reviews)
  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 129 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View (Beach Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Ocean View (Beach Wing)

7.0 out of 10
Good
(34 reviews)
  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Ocean View (Wave Wing)

Suite, 2 Bedrooms, Ocean View (Wave Wing)

Suite, 2 Bedrooms, Ocean View (Wave Wing)

  • 185 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed (Wave Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Wave Wing)

7.8 out of 10
Good
(31 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 2 Bedrooms, Ocean View

Presidential Room, 2 Bedrooms, Ocean View | Living area

Presidential Room, 2 Bedrooms, Ocean View

  • 191 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds (Wave Wing)

27-inch LCD TV with cable channels, TV, pay films

Room, 2 Double Beds (Wave Wing)

8.6 out of 10
Excellent
(56 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Bay View (Wave Wing)

Suite, 2 Bedrooms, Bay View (Wave Wing) | View from room

Suite, 2 Bedrooms, Bay View (Wave Wing)

8.0 out of 10
Very good
(1 review)
  • 129 sq m
  • 2 bedrooms
  • Bay view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (Wave Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Ocean View (Wave Wing)

8.2 out of 10
Very good
(31 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Ocean View (Beach Wing)

Suite, 1 King Bed, Ocean View (Beach Wing) | Living area

Suite, 1 King Bed, Ocean View (Beach Wing)

8.0 out of 10
Very good
(3 reviews)
  • 63 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View (Wave Wing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Garden View (Wave Wing)

7.6 out of 10
Good
(5 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed (Wave Wing)

Honeymoon Suite, 1 King Bed (Wave Wing) | Living area

Honeymoon Suite, 1 King Bed (Wave Wing)

  • 80 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (992)
The price is €201
for 1 room
includes taxes & fees
20 Aug - 21 Aug
Hilton Garden Inn San Juan Condado

About this property

Caribe Hilton

Family fun on the beach, with 3 outdoor pools, near Fort San Jeronimo
Catch some rays at the beach or spend the day relaxing at Caribe Hilton's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants.
Caribe Hilton offers 652 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 27-inch LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

3 outdoor tennis courts and a health club are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa Océano has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Caribe Hilton's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Escambron Beach. Free WiFi in public areas, 3 outdoor pools, and 10 restaurants are available.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy international cuisine with a beachfront location at Caribar, one of the property's 10 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to Swedish massages, aromatherapy, or body wraps at Zen Spa Océano
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes 3 outdoor tennis courts, a gym, and a steam room
  • Guests have great things to say about the beach and the pool
  • Just a 4-minute walk from Luis Muñoz Rivera Park and 5 minutes by foot from Fort San Jeronimo
Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Caribe Hilton you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Parking is available for a fee.

This San Juan resort is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Caribar - This beachfront lobby lounge specializes in international cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.
Morton's The Steakhouse - This steakhouse overlooks the ocean. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Starbucks - Onsite coffee shop. Open daily.
Ocean Restaurant & Lounge - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
Ice Cream Cookie & Co - Onsite café. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 for adults and USD 18 for children
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Caribar
  • Ice Cream Cookie & Co
  • Morton's The Steakhouse
  • Ocean Restaurant & Lounge
  • Starbucks

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Helicopter/aeroplane tours
  • Hot tub
  • Paddleboard
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24 meeting rooms
  • 65,003 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 20 floors
  • 3 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1949
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night
  • Resort fee: USD 54.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 34 for adults and USD 18 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caribe Hilton
Caribe Hilton San Juan Hotel
Caribe Hilton Hotel San Juan
Caribe Hilton San Juan
Caribe San Juan Hilton
Hilton Caribe San Juan
Hilton San Juan
San Juan Caribe
San Juan Caribe Hilton
San Juan Hilton Caribe
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel Caribe
Hilton Hotel San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Hotel
Caribe Hilton San Juan Resort
Caribe Hilton Resort San Juan
Caribe Hilton Resort
Caribe Hilton San Juan
Resort Caribe Hilton San Juan
San Juan Caribe Hilton Resort
Resort Caribe Hilton
Hilton San Juan
Hilton Hotel Caribe
Caribe Hilton Resort
Hilton Hotel San Juan
Caribe Hilton San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Resort San Juan
Caribe Hilton San Juan Hotel San Juan

Caribe Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1165 out of 2105 reviews
Rating 8 - Good. 481 out of 2105 reviews
Rating 6 - Okay. 260 out of 2105 reviews
Rating 4 - Poor. 106 out of 2105 reviews
Rating 2 - Terrible. 93 out of 2105 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jacob Matthew

Travelled with partner
Liked: Cleanliness, staff & service
It was a nice place, but there were ants in the bedroom and there was no mention about $50.00 resort fees daily. which tacked on a lovely $600.00 extra dollars
Stayed 4 nights in May 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Old San Juan and airport. Convenient
Stayed 2 nights in May 2025

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful view i think the food is pricey would be better to have breakfast or something included during stay. Maybe microwave info as well. The laundry facility was not working properly but other then that amazing
Stayed 5 nights in May 2025

10/10 Excellent

Maura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the rooms are somewhat outdated and kept the rooms nice and clean old, the housekeeping staff kept it very clean
Stayed 6 nights in Apr 2025

10/10 Excellent

Teodoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was excellent!
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria Victoria

Stayed 1 night in Mar 2025

4/10 Poor

Isis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had my reservation cancel in their system , had to wait about 40 min just to get horrible rooms then had to go down wait longer to get someone correct rooms schedule a massage had to wait longer than 35 min after appointment just left waiting in the waiting area didn’t even offer water
Stayed 5 nights in May 2025

6/10 Okay

JOSEPH ADRIAN, WINDHAM

Liked: Staff & service
Disliked: Property conditions & facilities
Common areas are good. Rooms in general need a lot of upgrades and better maintenance in general.
Stayed 6 nights in Apr 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like any city, there are good and bad locations. That said, the location for this hotel is perfect! Very close to the airport and even closer to Old San Juan. The lagoon that they created is very nice and welcoming, rooms were not bad. We had a jr suite and I'm happy to report that the room looked just like the pics so, no surprises. There are a handful of really cozy bars right off the hotel property. Food all around was ok, nothing that really stood out as good or bad, about average...although we came for the sights and werent disappointed! We will be back!
Stayed 3 nights in Apr 2025

10/10 Excellent

Darko

Stayed 5 nights in Apr 2025

10/10 Excellent

Kaarun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a phenomenal stay at the Caribe Hilton, always a 5 star stay with Hilton and we will be booking to stay at more of their resorts around the world
Stayed 3 nights in Apr 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay all around.
Stayed 2 nights in Apr 2025

10/10 Excellent

RICHARD, CHICAGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jose

Stayed 3 nights in Apr 2025

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is wonderful, the staff is awesome except for the Bartenders at the Lobby Bar Waited for a drink fipr more than 30 minutes when I asked he said there were 13 other people waiting gor their drinks Had to leave and git our drinks at Rustica Bar their service is excellent
Stayed 3 nights in Apr 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were fine, lobby was clean and modern as the lobby bar. Pool needs some maintenance and general cleaning around the area. Breakfast buffet was WAY over priced. $35 for adults and $20 for children. Food was fine but more affordable options if you walked off campus. Overall it was fine.
Stayed 5 nights in Apr 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful beach

Excellent experience all around. Amazing staff, many on site activities.
Stayed 2 nights in Apr 2025

6/10 Okay

Bonnie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hilton made $1.539 billion last year—surely they could invest a small portion of that into properly maintaining their properties. I’ve stayed at several Hilton hotels, and unfortunately, I’ve noticed a recurring pattern of poor maintenance. At the Caribe Hilton, I had no hot water for the first two days and nights of my stay—including the day I needed to get ready for a wedding. The shower door handle came off during normal use, the air conditioning barely worked and was extremely noisy, and I was surprised to be informed of an additional $42 per night fee, supposedly outlined in the fine print of my Expedia booking. These hidden costs are something travelers should be aware of. Despite the hot water issue affecting the entire hotel, no compensation or offer to waive the fee was extended. While the staff was professional and courteous, the responsibility clearly lies with hotel management and Hilton as a company. I won’t be returning to the Caribe Hilton, and I encourage others to consider locally owned hotels that better support the people of Puerto Rico and may offer a more pleasant, well-maintained experience.
Stayed 5 nights in Apr 2025

6/10 Okay

Katisha

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Beautiful property at first glance, but in need of upgrades. Floor was dirty upon entering. Stains on furniture, mold in shower and some type of gunk in the top of the sliding balcony door. Let management know and he said he could switch rooms following day. Called and spoke to a female manager and she told me to call THEM back at 4 at check in time. Seriously? They tried to change rooms on the last day of my trip. The resolution was a discount on resort fees. FYI was my 2nd year returning and totally different experience and I won’t be returning next year.
Stains on bathroom floor Over 200 a night hotel
Mold in shower Over 200 a night hotel room
Stains on bathroom floor Over 200 a night hotel
Stains on dated chair Over 200 a night hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

Khalid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this resort!!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Tom

Very kid friendly and accommodating. Had a great stay with my wife and 2year old.
Stayed 3 nights in Apr 2025

8/10 Good

robert

Dirty sheets with blood and human fluid. Had to wait for room service 8pm-10pm with 2 little kids.
Stayed 6 nights in Apr 2025

10/10 Excellent

Selena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive
Stayed 5 nights in Apr 2025

10/10 Excellent

Mariana

Stayed 7 nights in Apr 2025