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Hotel Sonia Otaru

4.0 star property

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Hot springs
Public bath
Breakfast and dinner served
Exterior
Premium bedding, in-room safe, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Laundry room

Explore the area

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1-4-20 Ironai, Otaru, Hokkaido, 047-0031
  • Place, Otaru Canal
    ‪1 min walk‬
  • Place, Otaru City General Museum Ungakan
    ‪2 min walk‬
  • Place, Sakaimachi Street
    ‪5 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪54 min drive‬

Room options

View all photos for Standard Twin Room, Non Smoking

Premium bedding, in-room safe, individually decorated

Standard Twin Room, Non Smoking

8.6 out of 10
Excellent
(24 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin A, Canal View, Non Smoking

Premium bedding, in-room safe, individually decorated

Standard Twin A, Canal View, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • Canal view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin B, Canal View, Non Smoking

Premium bedding, in-room safe, individually decorated

Standard Twin B, Canal View, Non Smoking

8.8 out of 10
Excellent
(27 reviews)
  • Canal view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King, Non Smoking

Premium bedding, in-room safe, individually decorated

Deluxe King, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Canal view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Twin, Non Smoking

Premium bedding, in-room safe, individually decorated

Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Canal view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Large Twin A, Non Smoking

Premium bedding, in-room safe, individually decorated

Large Twin A, Non Smoking

  • Canal view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Large Twin B, Non Smoking

Premium bedding, in-room safe, individually decorated

Large Twin B, Non Smoking

  • Canal view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Large Twin C, Non Smoking

Premium bedding, in-room safe, individually decorated

Large Twin C, Non Smoking

  • Canal view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Large Twin A, Non Smoking, Eco Plan - No Cleaning Service

Premium bedding, in-room safe, individually decorated

Large Twin A, Non Smoking, Eco Plan - No Cleaning Service

  • Canal view
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Large Twin B, Non Smoking, Eco Plan - No Cleaning Service

Premium bedding, in-room safe, individually decorated

Large Twin B, Non Smoking, Eco Plan - No Cleaning Service

  • Canal view
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Large Twin C, Non Smoking, Eco Plan - No Cleaning Service

Premium bedding, in-room safe, individually decorated

Large Twin C, Non Smoking, Eco Plan - No Cleaning Service

  • Canal view
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, in-room safe, individually decorated

Standard Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King Room, Non Smoking

Premium bedding, in-room safe, individually decorated

Deluxe King Room, Non Smoking

  • Canal view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking

Premium bedding, in-room safe, individually decorated

Deluxe Twin Room, Non Smoking

  • Canal view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking

Premium bedding, in-room safe, individually decorated

Twin Room, Non Smoking

  • Canal view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking

Premium bedding, in-room safe, individually decorated

Twin Room, Non Smoking

  • Canal view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Twin Room, Non Smoking

Premium bedding, in-room safe, individually decorated

Comfort Twin Room, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin, Canal View, Non Smoking

Superior Twin, Canal View, Non Smoking

Superior Twin, Canal View, Non Smoking

7.8 out of 10
Good
(9 reviews)
  • Canal view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Family Triple Non Smoking

Deluxe Family Triple Non Smoking

Deluxe Family Triple Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Accessible, Non Smoking

Deluxe Twin Room, Accessible, Non Smoking

Deluxe Twin Room, Accessible, Non Smoking

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room (Single Use), Non Smoking

Premium bedding, in-room safe, individually decorated

Standard Twin Room (Single Use), Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Sonia Otaru

Along with a restaurant, this hotel has a coffee shop/cafe and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a microwave in a common area, and dry cleaning are onsite.
Hotel Sonia Otaru offers 149 air-conditioned accommodations with safes and slippers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 26-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, bidets, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. The ryokan bathing area is open from 3:00 PM to midnight. There are hot springs open between 3:00 PM and 11:00 PM.
Hotel Sonia Otaru's great location gets high marks from our customers. During your stay, you're just a quick walk from Otaru Canal. You'll find features like free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Self parking and extended parking available for a fee
  • Amenities include a front-desk safe, laundry facilities, and a car charging station
  • Onsite recreation includes hot springs
  • Guests have great things to say about the helpful staff and the location
  • Steps from Otaru Art Village and Nichigin-dōri
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. Hotel Sonia Otaru offers its guests hot springs. Hotel Sonia Otaru also features a vending machine, coffee/tea in a common area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.
For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:30 AM.
寿司バル イルオナイ（IL ONAI） - This sushi bar serves breakfast and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,200 per night)
  • Extended parking on site (JPY 1,200 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 2,420 for adults and JPY 1,400 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 寿司バル イルオナイ（IL ONAI）

Things to do

  • Hot spring

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • Hot spring
  • Hot springs open from 3:00 PM - 11:00 PM
  • Hot springs water temperature - 39 ºC
  • In-room massages
  • Public bath open from 3:00 PM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 3 buildings
  • 9 floors
  • Built in 1992
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 4500.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2420 for adults and JPY 1400 for children
  • Self parking fee: JPY 1200 per night
  • Extended parking fee: JPY 1200 per day
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: JPY 4500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 3:00 PM to 11:00 PM.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sonia
Hotel Sonia Otaru
Sonia Hotel
Sonia Otaru
Hotel Sonia Otaru, Hokkaido
Sonia Hotel Otaru
Hotel Sonia Otaru Hotel
Hotel Sonia Otaru Otaru
Hotel Sonia Otaru Hotel Otaru

Hotel Sonia Otaru Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 1002 reviews
Rating 8 - Good. 347 out of 1002 reviews
Rating 6 - Okay. 121 out of 1002 reviews
Rating 4 - Poor. 34 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

John

Stayed 6 nights in Jan 2026

10/10 Excellent

Howard

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great time.
Stayed 2 nights in Jan 2026

2/10 Terrible

Maurice

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sadly this hotel was a sheer disappointment. The rooms were in such an inacceptable state, we left after 1 night. Everything was old, dirty, dusty and mouldy. Our bedding was stained upon arrival and had to reuest they be changed. All the walls were marked and stained, it was dusty and tuere was mould in the shower. Completely unacceptable for the conditoon of the rooms. They did not reflect the rating or the advertised photos.
Stayed 2 nights in Jan 2026

10/10 Excellent

Alyssa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, nice area, friendly staff, and spacious rooms.
Stayed 1 night in Jan 2026

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
The room was great, overlooking the canal, such a beautiful view at night. Bed was firm but actually comfortable, room size was decent too. Onsen was great, all amenities were clean. I will definitely return
Stayed 3 nights in Jan 2026

10/10 Excellent

Levi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Best location, walkable to everything including the station. Great view of the canal from the spa. Amenities were great as well as all staff
Stayed 2 nights in Jan 2026

6/10 Okay

Raymond

Stayed 3 nights in Jan 2026

10/10 Excellent

oriol, san diego

Easy and quick
Stayed 4 nights in Jan 2026

8/10 Good

Naomi

Stayed 1 night in Jan 2026

10/10 Excellent

George, Singapore

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome venue… booked with the Canal view
Stayed 1 night in Jan 2026

10/10 Excellent

Chezlani

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent location for our family ski stay in Otaru. Easy access to train/bus terminal, 30 mins bus ride to Asari Ski Resort. Awesome canal view and nice walkable area for exploring Otaru.
Stayed 4 nights in Dec 2025

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2025

10/10 Excellent

Xiao

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great onsen experience! Lady's hot spring has outdoor area, Men's side does not, but have a great harbor & canal view. We heard that the breakfast there is great, and it is true! The only drawback is that there are only two laundary machines.
Stayed 2 nights in Dec 2025

10/10 Excellent

Adam

Stayed 1 night in Dec 2025

8/10 Good

Mun H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

6/10 Okay

Erica

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The lobby was nice and it has all the great free amenities like skin care, tea a coffee. It also has a great onsen. However, the rooms are tired.
Stayed 1 night in Nov 2025

8/10 Good

Sayuri

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

Sue Kyung

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2025

6/10 Okay

Reiko

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The building seems to be pretty old and outdated. The view from the room was good, however.
Stayed 1 night in Aug 2025

8/10 Good

Iren, Neuss

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is in the best area on the Otaru canal, it is a bit older but still very nice and clean. Bed was comfy. Very nice for a couple of nights. It also has an onsen which is rare in the area.
Stayed 1 night in Aug 2025

10/10 Excellent

Natsuko, Fairlawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Otaru canal and museums, shops and restaurant. The big bathes with natural spring water is excellent.
Within walking distance you can see very romantic scenery.
Stayed 2 nights in Jul 2025

10/10 Excellent

Karine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location between the rain station and the main attraction street. Very cozy cute hotel. The bathroom was super small though. Breakfast buffet was pretty good and well organised, online waiting room really helped. Per my understanding parking is limited, but we did not have a car. View of the canal was nice. Onsen was pretty small, but at least not that crowded. No sauna and both baths were pretty hot. Other than that, I would stay there again.
Stayed 1 night in Aug 2025

6/10 Okay

philip

Travelled with family
Staff was not friendly. Got there at 2:45 and would let us check in 15 min early. Asked to help call a taxi and declined help. Good location but honestly better hotels to stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Bikky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Leong Kee

Stayed 2 nights in Jun 2025