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Alpenpalace Luxury Hideaway & Spa Retreat

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Front of property – evening/night
Garden
Free buffet breakfast
3 indoor pools
3 indoor pools

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View in a map
Via Gisse 32, Valle Aurina, BZ, 39030
  • Place, Maranatha Folk Art & Nativity Museum
    ‪5 min drive‬
  • Place, Speikboden Ski Area
    ‪7 min drive‬
  • Place, Speikboden Gondola
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Double Room (Asia)

Double Room (Asia)

Double Room (Asia)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room (Country Life)

Double Room (Country Life)

Double Room (Country Life)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room (Palace)

Double Room (Palace)

Double Room (Palace)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room (Romanticism)

Double Room (Romanticism)

Double Room (Romanticism)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Belvedere)

Junior Suite (Belvedere)

Junior Suite (Belvedere)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite

Premier Suite

Premier Suite

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Single Room

Single Room

Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite (Alpenpalace)

Suite (Alpenpalace)

Suite (Alpenpalace)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Jardin)

Suite (Jardin)

Suite (Jardin)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Naturell)

Suite (Naturell)

Suite (Naturell)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Private Spa)

Suite (Private Spa) | Living room

Suite (Private Spa)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Residence)

Suite (Residence)

Suite (Residence)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Alpenpalace Luxury Hideaway & Spa Retreat

2 restaurants, 3 indoor pools, and a full-service spa are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and free train station pick-up. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Alpenpalace Luxury Hideaway & Spa Retreat offers 29 accommodations with DVD players and minibars. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Valle Aurina hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Alpin has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
During your stay at Alpenpalace Luxury Hideaway & Spa Retreat, you'll be within walking distance of Maranatha Folk Art & Nativity Museum. Free breakfast, free WiFi in public areas, and free self parking are available. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self parking
  • The 2 restaurants, poolside bar, and bar/lounge offer choices for drinking and dining
  • Valet parking available for a fee
  • Splash around at the waterslide or swim in the 3 indoor pools
  • Indulge with body treatments, Ayurvedic treatments, or body wraps at Spa Alpin
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 4-minute drive from Speikboden Ski Area and 6 minutes from Klausberg Ski Area
  • Free train station pick-up shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Alpenpalace Luxury Hideaway & Spa Retreat, you'll find a full-service spa, 3 indoor swimming pools, a waterslide, and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi is free in public spaces.

There's an onsite business center. A children's pool, a hot tub, and a sauna are also featured at the luxury Alpenpalace Luxury Hideaway & Spa Retreat. An airport shuttle (available on request) is available for a fee. Self parking is free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Valle Aurina hotel.

Guests are served free buffet breakfast. The hotel hosts a free manager's reception on select days.
Alpenpalace - This restaurant serves breakfast and dinner.
Aurea Vallis - This restaurant serves lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) on request
  • Free train station pick-up shuttle
  • Ski shuttle nearby
  • Free self parking on site
  • Covered valet parking on site (EUR 15 per day)
  • Extended parking on site
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • Alpenpalace
  • Aurea Vallis

Things to do

  • 3 indoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Hot tub
  • Library
  • Mountain biking
  • Pilates classes
  • Sauna
  • Shopping
  • Ski storage
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 indoor pools
  • Arcade/game room
  • Children's pool
  • Cot (surcharge)
  • DVD player
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 35.00 per pet, per night
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available for EUR 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.40 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: EUR 15 per day
  • Pet fee: EUR 35.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT021108A1HN52CBBR
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Alpenpalace Deluxe
Alpenpalace Deluxe Hotel Resort
Alpenpalace Deluxe Hotel Resort Valle Aurina
Alpenpalace Deluxe Valle Aurina
Alpenpalace Luxury Hideaway Retreat Hotel Valle Aurina
Alpenpalace Luxury Hideaway Retreat Valle Aurina
Alpenpalace Luxury Hideaway Retreat
Alpenpalace Deluxe Hotel Spa Resort
Alpenpalace luxe Hotel Resort
Alpenpalace Hideaway & Retreat
Alpenpalace Luxury Hideaway Spa Retreat
Alpenpalace Luxury Hideaway & Spa Retreat Hotel
Alpenpalace Luxury Hideaway & Spa Retreat Valle Aurina
Alpenpalace Luxury Hideaway & Spa Retreat Hotel Valle Aurina

Alpenpalace Luxury Hideaway & Spa Retreat Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 55 out of 71 reviews
Rating 8 - Good. 14 out of 71 reviews
Rating 6 - Okay. 2 out of 71 reviews
Rating 4 - Poor. 0 out of 71 reviews
Rating 2 - Terrible. 0 out of 71 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Trine søndergaard

Liked: Room comfort
Disliked: Staff & service
Hotel in full 4 star Restaurant: food and staff -> 3 star Wellness -> 5 star We will not come back Jorgen, Hou/Dennark
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Ute

Liked: Cleanliness, staff & service, amenities
Toller Wellnessbereich mit Schwimmbad innen und außen sowie Solebecken und Whirlpool, mehrere Saunen zur Auswahl, top war das Soledampfbad, sehr zuvorkommendes Personal im Restaurant
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ute

Liked: Cleanliness, staff & service, amenities
Großartiger Wellnessbereich mit 2 Schwimmbädern und einem Solebecken sowie einem Whirlpool, freundliches und sehr zuvorkommendes Personal im Restaurant
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensationelles Erlebnis! Absolute Empfehlung!
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Ausgangslage für Wanderung. SPA Bereich Ausreichend. Essen gut, Buffet überschaubar.
Stayed 7 nights in Oct 2024
Verified

8/10 Good

daniele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silenziosa. Ottima spa. Ottima cucina. Servizi da migliorare
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Herwig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr ruhig - zum Ausspannen geeignet. Alles sehr sauber. Hervorragendes Speisenangebot (Frühstück in Buffetform und frisch zubereitete Eigerichte, Frisch gepresste Säfte, Obst ohne Ende, Kuchen-/Obst-Buffet am Nachmittag, abwechslungsreiche und kreative 7-gängige Abendmenüs im Rahmen der Halbpension, gewaltige Weinauswahl mit geschultem Personal), einzigartige Pool- und Saunalandschaft, sehr gute Massagen,....
Stayed 14 nights in Jul 2023
Verified

10/10 Excellent

Carsten nøddebo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastik ophold

Service, spa faciliteter, morgenmad og aften menu i absolut topklasse. Dyrt men god value for money.
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel 5 stelle meritate

Super eccellente relax, hotel a 5 stelle meritatissime in tutto, dalla Spa, al ristorante, il comfort delle camere, la pulizia, la gentilezza. Ovviamente al costo di un 5 stelle.
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ski WE

Immer wieder gerne ein WE zum Ski fahren. Hotel liegt zwischen den kleonen aber feinen Skigebieten Klausberg und Speikboden. Sehr gutes Essen, Frühstück und Abendessen. Sehr freundliches und zuvorkommendes Personal.
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale gentilissimo, servizio impeccabile, ottimo cibo e strutture pulitissime.
Stayed 8 nights in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property all around
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Accoglienza stupenda, ci siamo sentiti a casa!
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un gioiello nella Valle

Attenzione al cliente elevata. Stanza grande e pulita. Colazione, spuntino e cena sempre ai massimi livelli. SPA grande con diverse saune e piscina riscaldata. Forse il personale dovrebbe spiegare di più le caratteristiche della stanza perchè è molto tecnologica. Per il resto tutto impeccabile.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Since 10 years very high quality

We are going now there for 10 years and every year we have had an amazing experience. The staff is very friendly and the included half board was terrific.
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura e' molto bella, elegante e tenuta molto bene.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Come a casa

Sempre bello
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto bello con servizi eccellenti; personale disponibile ed altamente professionale. Spa all'altezza delle 5 stelle.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Winter-Entspannung PUR...

Tolle Entspannung in malerischem Ambiente - schöner Wellness-Bereich (Sauna, Außen-Whirlpool) und intensive Massage.Anwendungen. Gehobene Weinkarte von Südtiroler Winzern, dazupassend für das nett angerichtete Abendessen - jeden Tag neu genießen. Lediglich die Intensität der Gewürze war sehr mild abgestimmt; wahrscheinlich um jeden Geschmack zu treffen. Uns wurde ein kostenloses Upgrade des Zimmers angeboten, was wir gerne angenommen haben. Die Sauberkeit ist hervorragend (2x täglich Zimmerreinigung!) und am Abend wird selbstverständlich das Bett aufgedeckt und das Zimmer abgedunkelt. Die Cocktails am Abend vor dem Kamin sind ebenso nicht zu verachten und ordnen sich preismäßig dem gehobenen Ambiente unter. Viele Freizeitmöglichkeiten im Winter (Skifahren, Langlaufen, Tourengehen, Pferdeschlitten, Rodeln, Winterwandern, etc.) in der näheren Umgebung - es wird einem nicht langweilig! Rundum gesagt: Ein erwarteter - der Hotelkategorie entsprechender - Kurzurlaub, der jedem gefallen wird, der etwas Besonderes in entspannter, ruhiger Umgebung sucht.
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Reto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Das BESTE Hotel im Ahrnthal

Das Alpenpalace ist für uns ganz einfach gesagt ein super Hotel von A - Z. Die Freundlichkeit des gesammten Personals ist sehr schwer zu toppen und viele Hotels könnten hier einiges lernen bezüglich Gastfreundschaft. Unsere Suite war seh geräumig und hatte alles was wir uns wünschten, ruhig, geräumig, schnelles Internet, Badeartikel und Kaffee/Tee Service und vieles mehr. Das Restaurant bat ein sehr reichhaltiges FrüstücksBuffet und es wurden auch Würstel, Omletten und andere Warme Speisen Frisch zubereitet! Das Abendessen in unserem Fall war im Angebot mit drin und es hat neben dem Salatbuffet, Käsebuffet, Kaltspeisenbuffet und Dessertbuffet, immer noch eine, Vorspeise, Hauptspeise (nach Wahl) dabei um das ganze abzurunden. Somit hatte man die wahl bis ab zu Sieben Gängen und kann sehr lange Schlemmen. Auch beeindruckend ist die Weinkarte welche sich sehen lassen kann. Neben vielen sehr guten einheimischen Weinen gab es ein sehr gut ausgewähltes Angebot an internationalen Weinen. Das Hotel bietet sehr viel Raum und Platz wo man sich entspannen kann. Die Runde Bar in mitten des hotels ist echt cool und ladet zum verweilen ein. Das Absolute highlight ist sicherlich das Wellness Angebot welches wir jedoch nicht besucht haben da es für uns sehr viel den ganzen Tag ausserhalb zu unternehmen gab(können wir daher nicht detailliert bewerten).
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Kaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing spa

Amazing spa. Very nice heated outdoor pool and jakuzi with nice mountain views. High quality 5-7 course dinner with local specialties.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ein Luxus Hotel

alles hat schön gepasst, gerne mal wieder. Unvergessliche Momente dank sehr guter Küche und sehr freundlichem Personal
Stayed 7 nights in Dec 2017
Verified

10/10 Excellent

DARRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A week relax at AlpenPalace

The hotel is placed in a very good position in Valle Aurina, quite close to beautiful sky and promenade areas. Public transportation is very efficient. The hotel has very comfortable rooms and common spaces, with a beautiful garden, outdoor pool and indoor SPA facilities. The food is excellent, very taste and beautifully presented.
Stayed 6 nights in Sep 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

il top in Valle Aurina

spa spettacolare, cucina di livello ma anche ambiente familiare, veramente positivo.
Verified

10/10 Excellent

edo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Struttura molto bella con area sauna ben tenuta personale molto simpatico e professionale