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Sheraton Shanghai Waigaoqiao Hotel

Property class: 4.5

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Photo gallery for Sheraton Shanghai Waigaoqiao Hotel

A spacious bedroom with a large bed, a red ottoman, a red chair, and a view of the ocean.
A high-rise hotel with a modern design, featuring a prominent logo on the facade.
A large indoor swimming pool with clear blue water, tiled walls, and a mural of dolphins on the back wall.
A spacious lobby with a marble floor, large columns, and a mural on the wall.
A spacious living area with leather sofas, a dining area, and large windows offering a city view.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
28 Jilong Road, Waigaoqiao Bonded Area, Shanghai, Shanghai, 200131
  • Place, Waigaoqiao Free Trade Zone
    ‪5 min drive‬
  • Place, Shanghai New International Expo Centre
    ‪28 min drive‬
  • Place, Shanghai Disneyland©
    ‪35 min drive‬
  • Airport, Shanghai (PVG-Pudong Intl.)
    ‪47 min drive‬

Room options

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view.

Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Harbour View

View from room

Room, 1 King Bed, Harbour View

8.0 out of 10
Very good
(2 reviews)
  • Harbour view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Harbour View

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view.

Room, 2 Double Beds, Harbour View

  • Harbour view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view.

Executive Room, 2 Double Beds

  • City view
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premier Suite, 1 King Bed

A modern hotel room with a large bed, a TV, a desk, and a view of a cityscape.

Premier Suite, 1 King Bed

  • City view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Sheraton Shanghai Waigaoqiao Hotel

This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Sheraton Shanghai Waigaoqiao Hotel offers 451 air-conditioned accommodations with minibars and safes. A pillow menu is available. 47-inch LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Shine Spa has 7 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
During your stay at Sheraton Shanghai Waigaoqiao Hotel, you'll be within walking distance of Waigaoqiao Free Trade Zone. Free WiFi in public areas, a free theme park shuttle, and 3 restaurants are available.
  • Free WiFi and wired Internet
  • Enjoy international cuisine with garden views at Bay Leaf, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages at Shine Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 3-minute drive from Waigaoqiao Free Trade Zone and 6 minutes from Huangpu River
  • Free theme park shuttle service
Sheraton Shanghai Waigaoqiao Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. A sauna, spa services, and multilingual staff are also featured at the luxury Sheraton Shanghai Waigaoqiao Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4.5-star Shanghai hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Bay Leaf - Overlooking the golf course and garden, this restaurant specializes in international cuisine. Reservations are required.
Miyabi - This restaurant specializes in Japanese cuisine and serves lunch only. Reservations are required.
Yue - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.
Lobby Lounge - Onsite lobby lounge.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free theme park shuttle
  • Parking on site (CNY 56 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: CNY 208 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Bay Leaf
  • Lobby Lounge
  • Miyabi
  • Yue

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Free theme park shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 7 treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 51 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 47-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Shanghai Waigaoqiao Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 208 per person
  • Airport shuttle fee: CNY 500 per vehicle (one-way)
  • Self parking fee: CNY 56 per day
  • Rollaway bed fee: CNY 288.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Shanghai Sheraton Waigaoqiao Hotel
Shanghai Waigaoqiao
Sheraton Shanghai Waigaoqiao
Sheraton Shanghai Waigaoqiao Hotel
Sheraton Waigaoqiao
Sheraton Waigaoqiao Hotel
Waigaoqiao
Waigaoqiao Hotel
Waigaoqiao Shanghai
Sheraton Shanghai Waigaoqiao
Sheraton Shanghai Waigaoqiao Hotel Hotel
Sheraton Shanghai Waigaoqiao Hotel Shanghai
Sheraton Shanghai Waigaoqiao Hotel Hotel Shanghai

Sheraton Shanghai Waigaoqiao Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 77 out of 151 reviews
Rating 8 - Good. 51 out of 151 reviews
Rating 6 - Okay. 11 out of 151 reviews
Rating 4 - Poor. 9 out of 151 reviews
Rating 2 - Terrible. 3 out of 151 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Very fancy and comfortable. All the staff spoke English. We stayed on a high floor that had a bath tub big enough for two with a view of the city. Granted, the view was rather industrial from our side of the building, but we still thought it was cool. We really enjoyed our stay.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Modern hotel

This is a great hotel and very modern. The rooms were spacious and very comfortable. The wifi was not good at all but it never is in China.
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

jong il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Chanokkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Oskar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheraton Waigaoqiao

one of the best hotels I have been to, - great service - competent English speaking staff - clean, well-kept rooms, - wonderful bathroom, - good location, close to metro line 10 - 44 minutes from the SHA center - great breakfast - dinner is available in the lobby and in the room - sauna, swimming pool, and SPA, great infrastructure. I recommend it to everyone - I will come back here too
Stayed 4 nights in Oct 2023
Verified review

2/10 Terrible

YING

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has No air conditioning, no air exchange. Window has to be opened to get fresh air. Once window opened it's very noisy day and night because close to port. Shocked for the name of Sheraton.
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Tze Fun

Liked: Cleanliness, staff & service, amenities
整體設施全備，房間寬闊，整齊清潔，職員有禮，登記及退房快速。
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Qinwu

Liked: Cleanliness, amenities, property conditions & facilities
性价比很高，服务很好
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

김민현

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
만족 스러운 시설과 직원들의 친절함. 약간은 부족한 조식 과 주변 교통. 근처에 편의 시설이 없는건 약점.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

MITSUHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックイン時間が1400だったのに1500までチェックインできなかったのはざんねんでした。清掃は極めて丁寧です。
Stayed 8 nights in Apr 2025
Verified review

10/10 Excellent

DAIJIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良いホテルです。
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Baiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut!
Stayed 10 nights in Aug 2024
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員可以再加強 一開始前臺要了剪刀，過了許久沒送達，需另外再去電才送達。
Stayed 3 nights in Jun 2023
Verified review

6/10 Okay

WEI-YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐建議去對面星巴克吃，還比飯店早餐好吃很多
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 깨끗하고 좋고 가격도 저렴해서 더욱 좋았음
Stayed 10 nights in Dec 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Como siempre, Sheraton es una garantía

Estancia corta pero agradable después de haber tenido que cambiar de hotel en Shanghai porque el anterior hotel era una ratonera. Zona tranquila y un servicio admirable. Todo limpio y la cama muy cómoda. Lo anoto para mis próximas visitas a Shanghai.
Stayed 1 night in Apr 2021
Verified review

10/10 Excellent

パンダ

Liked: Cleanliness, staff & service, property conditions & facilities
清潔で静か、サービスも平均以上。 はじめての中国本土への旅行でしたが、とてもリラックスした穏やかな滞在となりました。
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es excelente, limpieza, personal, desayuno, todo es increíble. Si van de turismo no lo recomiendo ya que se encuentra muy alejado del centro y el taxi es algo elevado, de ahí en fuera excelente hotel.
Stayed 5 nights in May 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
初日に部屋に入った際、ゴミ箱に前の方のゴミが残っていたのが残念だった。
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big room with a city view

Room was nice and clean. Beautiful city view among business district.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

dongwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아 가성비 이보다 좋을순 없음 외각이라 도심으로 가는데 시간이 좀 걸리긴 하지만 전철 지하철을 타는게 어렵지가 않음 조식도 나쁘지 않음 솔직히 이 가격에 이 정도 시설이면 그냥 한달 빌려서 가만히 쉬어도 좋은 가격이라고 생각함
Stayed 5 nights in Aug 2019
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
我定的是一個超大双人床房間，定的三個成人住的，它收費是本兩個成人，因我們是三個成人，我和太太女兒！所以它要加錢收多一個成人費用！我是相信是會加一床給我們的！ 由於我們航班被取消要改航班，所以晚了九點左右才到酒店，問前台我們的房間是否加床給我們，她説不如改一個双人房給我們！我以為是一queen size,和一單人床，所以就話好！只是上到去看到只是两張普通單人床！因夜了還未食晚飯，就算了！ 吃過後就回房間，想洗澡時只得二套毛布，所以要打電話叫拿多套來！女兒因爲日間飛盤比賽完累了，所以洗澡後馬上睡了！我和太太洗澡後上床時發現在我床上的被套內有一只酒店的拖鞋在內！我們馬上打電話投诉，你們說上來換，只是我女兒已睡了，明天還要比賽所以就不換了！
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel for Family

Great Hotel. 100% Family friendly.
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb Hotel Wonderful room of 46m2 I spent a great week-end there Thank you
Stayed 3 nights in Jun 2019
Verified review

6/10 Okay

Verified traveller

綺麗で良かったです。
Stayed 2 nights in May 2019