8/10 Good
Irvin Gerard
Travelled with family
25 Sept 2025
Staff were very courteous & attentive to our needs with Operator responses very timely in service & cleaning staff duly responsive in upkeep of our room!
But I want to compliment & especially highlight for Management attention & recognition for some reward the outstanding service Ms Liza, Assistant Guest Engagement Manager provided in her efforts to assist us organise ideally, adjoining rooms or adjacent rooms close to each other, for us to be able to help our daughter attend to her 8 month old baby boy so her holiday could be more enjoyable & not tied down with her baby! Ms Liza truly went to great lengths to make our holiday as a family an enjoyable one and were happy to meet her in person when we were in-house & she continued to enquire after us & our needs which she was excellent in responding to!
My family & I are very appreciative of Ms Liza's services and hope this Complimentary Comment on her performance to assist guests merits Management recognition & hopefully, some tangible rewards!
If you require any further endorsement or validation of Ms Liza's services, I'll be more than happy to respond & support my commendation of Ms Liza's high standards of guest services!
Irvin Gerard
Stayed 10 nights in Sep 2025












































