My stay at Hotel Mystays Premier Omori was very disappointing. The room was smelly and the bathroom was dirty upon arrival. The front desk staff was not accommodating, and most of them barely understood English. They also weren’t friendly, which made the experience even more unpleasant. We will definitely not stay here again.
I requested a late check-out and was willing to pay the quoted around $125 for another day instead of late check out fee. When I called back to confirm, the front desk told me I still had to check out at 11 AM and check back in at 3 PM. I explained that I was already an in-house guest and only needed to extend my stay until 6 PM. They said they had no late check-out option, so I agreed to pay for another night. However, I was then told I would have to pay an additional about $120 (total $230) just to check in at 12 PM instead of 3 PM, which made no sense since I was already checked in.
Overall, the service was confusing, unprofessional, and very frustrating.