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Hotel New Otani Tokyo Garden Tower

4.5 star property

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Restaurant
Property preview
Property amenity
Dining
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa

Explore the area

View in a map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Place, Hotel New Otani Tokyo
    ‪3 min walk‬
  • Place, Nippon Budokan
    ‪5 min drive‬
  • Place, Tokyo Imperial Palace
    ‪6 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪30 min drive‬

Room options

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House

8.8 out of 10
Excellent
(13 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Suite Twin Room, Non Smoking,

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite Twin Room, Non Smoking,

  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • 50 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Standard Twin Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Non Smoking

8.8 out of 10
Excellent
(18 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(26 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking

9.8 out of 10
Exceptional
(10 reviews)
  • 40 sq m
  • 3 bedrooms
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Standard Twin Room, Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Garden View, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • 1 bedroom
  • Sleeps 6
  • 4 Twin Beds

View all photos for Garden Tower Standard Twin Room, Garden View, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Garden View, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Twin, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

  • Sleeps 4
  • 2 Twin Beds

Similar properties

Exterior
Hotel New Otani Tokyo The Main
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 1,126 reviews
The price is €614
20 Nov - 21 Nov
Hotel New Otani Tokyo The Main

About this property

Hotel New Otani Tokyo Garden Tower

Luxury hotel with 20 restaurants and bars
20 restaurants, 4 bars/lounges, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a seasonal outdoor pool, and a business center are onsite.
Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and safes. Beds feature down comforters. Premium digital television is provided. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Our customers tell us they can't get enough of Hotel New Otani Tokyo Garden Tower's great location. During your stay, you're just a quick walk from Hotel New Otani Tokyo. Enjoy features like free WiFi in public areas and free self parking, plus 20 restaurants.
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Drinking and dining options include 20 restaurants, a coffee shop, and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Just a 2-minute drive from Tokyo Imperial Palace and a few minutes from Tokyo Tower
  • Airport shuttle service available for a fee
There are 20 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 4 bars/lounges. Business amenities include a business center and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A seasonal outdoor pool, spa services, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo Garden Tower. An airport shuttle at scheduled times is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Hotel New Otani Tokyo Garden Tower has 20 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 9:30 PM at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (104 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 30-inch TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested onsite for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Renovations and closures

This property is closed from January 12 2026 to January 13 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open July 11 and close September 07.
  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 836 out of 1111 reviews
Rating 8 - Good. 188 out of 1111 reviews
Rating 6 - Okay. 51 out of 1111 reviews
Rating 4 - Poor. 20 out of 1111 reviews
Rating 2 - Terrible. 16 out of 1111 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ximena

Stayed 3 nights in Aug 2025

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities
They have their own Japanerse garden
Stayed 4 nights in Jul 2025

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel was nice and friendly! They were all so helpful. The area around the hotel had convenient stores, department stores, and public transportation, as well as many restaurants. Loved our stay. Perfect for our first trip to Japan!
Stayed 6 nights in Aug 2025

8/10 Good

Yifeng

Liked: Cleanliness
Disliked: Staff & service
I was a bit surprised during my visit to the Garden Lounge breakfast buffet. About 13 minutes before the posted closing time, a staff member declined my request for a coffee refill and told me breakfast was already closed. This felt a little abrupt, especially as I noticed other guests had just arrived and were still helping themselves to food. I believe a warmer, more accommodating approach, even close to closing time, would leave a much better impression.
Stayed 3 nights in Aug 2025

10/10 Excellent

MARK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lots of restaurants within walking distance.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service
The property is dated and in need of a refresh. The staff are lovely and couldn’t do enough to help. The hotel is a little out of the way and not near any decent tubes. Unfortunately we were not allowed to use the pool or spa due to having tattoos. This was not stipulated in the Expedia review of the property at the time therefore poor expectations.
Stayed 3 nights in Aug 2025

10/10 Excellent

Laureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden is absolutely stunning, along w the personalities of all of the staff. We had an exceptional experience. The hospitality is next level. The location is wonderful, within walking distance of plenty. We often took the subway lines from the Akasaka Mitsuke station to venture to different areas; this hotel is in prime location to do so.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Robb

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the hotel and had similar great experiences in new Otani hotels in Osaka and Fukuoka. The one disappointment was yakitori Isehiro. The staff was rude and unfriendly. We were presented a course menu in English but not told about all the other options. They clearly don’t want foreigner customers.
Stayed 1 night in Jul 2025

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful. Our room was a nice size for three grown adults.
Stayed 6 nights in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
All around fantastic hotel with exceptional staff and service! I will definitely stay here again and recommend to my friends!
Stayed 4 nights in Jul 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The staff are incredibly helpful and friendly. Tons of dining options that are all fantastic!
Stayed 4 nights in Jul 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel New Otani Tokyo Garden Tower was an absolute dream. The hotel and grounds are gorgeous, and our room was spacious. It also had a great view of the gardens and waterfall below. It is conveniently located near the subway and close to lots of restaurants. My kids and I enjoyed the pool and the lovely service. I didn't want to leave!
Stayed 8 nights in Jul 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area, we found train transport quite convenient. Hotel was huge, took us a few days before we found the Family Mart located in the base of the building. We had the breakfast option and it was good. We had a large room for three adults but washroom was all together which made getting ready more tricky. All our other hotels had a separate toilet area and or shower area. Garden area was beautiful. Many of the restaurants in complex were luxury eating, so we did not use.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and location

Amazing stay and really friendly staff, accommodated myself and my partner for our honeymoon stay. Very close to main train stations too
Stayed 7 nights in Jul 2025

10/10 Excellent

MIKIYA

Stayed 1 night in Jul 2025

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really enjoyed my stay, was here for a girls trip for 7 nights. Was a little confusing getting around because its connected to The Main Hotel New Otani. But overall very satisfied
The view
The garden
Stayed 7 nights in Jul 2025

6/10 Okay

Miki

Travelled with family
Liked: Staff & service, amenities
It was nice to be able to find the accommodation for a family of four. Just I didn’t feel the positive vibes and a restaurant in the swimming area was so salty and pricey.
Stayed 3 nights in Jul 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 8 nights in Jun 2025

10/10 Excellent

carlos

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Jason

Stayed 2 nights in Jul 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely everything we expected and more!
Stayed 10 nights in Jun 2025

10/10 Excellent

Ederly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is way above beyond. My husband’s knee was hurting when we came to Tokyo, the staffs at the hotel were so helpful in assisting my husband.
Stayed 3 nights in Jul 2025