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Hotel New Otani Tokyo Garden Tower

4.5 star property

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Restaurant
Property amenity
Dining
Exterior
Garden Tower Deluxe Room, Non Smoking, Run of House

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa

Explore the area

View in a map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Place, Tokyo Imperial Palace
    ‪3 min drive‬
  • Place, Tokyo Dome
    ‪3 min drive‬
  • Place, Tokyo Tower
    ‪3 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for Garden Tower Standard Twin Room, Garden View, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Garden View, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking

9.8 out of 10
Exceptional
(10 reviews)
  • 40 sq m
  • 3 bedrooms
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Standard Twin Room, Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • 1 bedroom
  • Sleeps 6
  • 4 Twin Beds

View all photos for Garden Tower Suite Twin Room, Non Smoking,

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite Twin Room, Non Smoking,

  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House

8.8 out of 10
Excellent
(13 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • 50 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Standard Twin, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Non Smoking

9.0 out of 10
Wonderful
(17 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(24 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Garden View, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

  • Sleeps 4
  • 1 Queen Bed

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Exterior

Hotel New Otani Tokyo The Main

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  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 1,080 reviews
Hotel New Otani Tokyo The Main

About this property

Hotel New Otani Tokyo Garden Tower

Luxury hotel with 20 restaurants and bars
20 restaurants, 4 bars/lounges, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a seasonal outdoor pool, and a business center are onsite.
Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and safes. Beds feature down comforters. Premium digital television is provided. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Our customers tell us they can't get enough of Hotel New Otani Tokyo Garden Tower's great location. During your stay, you're just a quick walk from Hotel New Otani Tokyo. Enjoy features like free WiFi in public areas and free self parking, plus 20 restaurants.
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Drinking and dining options include 20 restaurants, a coffee shop, and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Tokyo Imperial Palace and a few minutes from Tokyo Tower
  • Airport shuttle service available for a fee
There are 20 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 4 bars/lounges. Business amenities include a business center and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A seasonal outdoor pool, spa services, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo Garden Tower. An airport shuttle at scheduled times is available for a fee. Free self parking is available.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Hotel New Otani Tokyo Garden Tower has 20 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 9:30 PM at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (104 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 30-inch TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested onsite for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Renovations and closures

This property is closed from January 12 2026 to January 13 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open July 11 and close September 07.
  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 767 out of 1030 reviews
Rating 8 - Good. 180 out of 1030 reviews
Rating 6 - Okay. 49 out of 1030 reviews
Rating 4 - Poor. 19 out of 1030 reviews
Rating 2 - Terrible. 15 out of 1030 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with family and small children
Liked: Cleanliness
Beds too soft and swimming had a weird schedule but overall the hotel is nice, clean and convenient. Breakfast buffet was just OK, not as impressive as some people described.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jennifer, Fort Collins

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the gardens were wonderful. It is also close to a train station for convenient access to the rest of city. The restaurants on site were great, but a bit pricey. There are several businesses located on site so there are a lot of people dressed up for business, so we felt a little underdressed in our casual tourist clothes. The room was very clean, spacious, and well appointed. We felt very comfortable.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Stayed 3 nights in Jun 2025

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good, the staff in the hotel was really nice and helpful, the only think it was went I go to the ristorante to have breakfast, the gay in the entrance was really rude, so I decide not to eat there, it was for breakfast
Stayed 1 night in Jun 2025

8/10 Good

peter

Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing and the room was very nice.
Stayed 4 nights in Jun 2025

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, property conditions & facilities
Was great! Near restaurants, train station and more
Stayed 4 nights in Jun 2025

10/10 Excellent

miyu

Stayed 2 nights in Jun 2025

6/10 Okay

Jianfeng

Liked: Amenities
I recently stayed at this hotel and had a mixed experience. While the staff were incredibly kind and helpful throughout my stay, and the breakfast was both delicious and satisfying, the room conditions left much to be desired. The room itself was fairly clean, but it felt very old and poorly maintained. The mattress was extremely soft and uncomfortable, making it difficult to get a good night’s sleep. There was also a noticeable musty smell, reminiscent of an old house, which lingered throughout the room. The bathroom was another concern—there was a leak in the shower area, and the hand-held shower part was loose and falling apart. These issues made using the facilities quite inconvenient. Overall, while I truly appreciated the hospitality and the quality of the breakfast, the condition of the room needs significant improvement to justify the stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful property. Very convenient to transportation stops
Stayed 8 nights in Jun 2025

10/10 Excellent

Xiaotong

Stayed 5 nights in Jun 2025

10/10 Excellent

NOBUYUKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Jun 2025

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is huge! The staff are very attentive and pleasant. We will definitely be back!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic stay… Seamless in & out, including all prepaid, which was all correct. E.g., Breakfast included and a king bed as requested. The rooms were larger than the average room in Tokyo. Very very happy will absolutely stay again. Thank you, Otani Garden Tower !!
Some big shot
Room view of Tokyo
Stayed 7 nights in Jun 2025

10/10 Excellent

Janell

Stayed 4 nights in Jun 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very plush hotel and shops
Stayed 3 nights in Jun 2025

10/10 Excellent

Lusine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place if you prefer somewhere more quiet and away from the hustle and bustle. Very nice and helpful staff. 17 restaurants/bars within the facility, and had a beautiful serene garden. The pool is nice but closes at 4pm which we found very odd.
Stayed 2 nights in Jun 2025

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great hotel to start our trip to Japan with. There isn’t a lot to do outside of the hotel, but it allowed us to figure out the train stations in a much smaller and less busy station. We stayed for three nights- 2 would have been ideal. By then we were ready to be in an area with more restaurants, shops, etc in close proximity. The room was great, the breakfast is amazing, and the staff were friendly.
Stayed 3 nights in Jun 2025

10/10 Excellent

Travis

Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth Nagal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, clean, and nice. The garden was beautiful!!! And the hotel facilities and areas were great 👍
Stayed 3 nights in May 2025

10/10 Excellent

Xiaowu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location; comfort, quiet and comparably spacious room.
Stayed 6 nights in Apr 2025

10/10 Excellent

Angelo Massimiliano

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All it was excellent
Stayed 3 nights in Jun 2025

10/10 Excellent

Harry, Allen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Always a beautiful location!
Stayed 4 nights in Jun 2025

10/10 Excellent

YuyuG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and clean hotel. The garden is gorgeous and the train station is around the corner
Stayed 4 nights in Jun 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Convenient location to stations
Stayed 4 nights in Jun 2025