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JR-East Hotel Mets Shibuya

3.5 star property

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Photo gallery for JR-East Hotel Mets Shibuya

Deluxe Twin - Non - Smoking / Residential style
A modern kitchen with a built-in island, wooden cabinetry, and a large window providing natural light.
A modern coffee machine with a digital interface, a shelf with cups and napkins, and a digital screen advertising free coffee service.
A modern, curved sofa with two round tables in a well-lit, plant-filled space.
A staircase with a sign indicating JR Shibuya Station.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air-conditioning
  • Parking available
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Shibuya Hikarie
    ‪5 min walk‬
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪37 min drive‬

Room options

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

A hotel room with a large bed, a sofa, a small table, a TV, and wooden paneling.

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

A hotel room with two beds, a wooden headboard, a large window with curtains, and a carpeted floor.

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

A hotel room with a large bed, a desk with a flat-screen TV, and a window with curtains.

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(26 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

A hotel room with a large bed, a sofa, a small table, a TV, and wooden paneling.

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

9.4 out of 10
Exceptional
(3 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

A hotel room with two beds, a wooden headboard, a large window with curtains, and a carpeted floor.

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(22 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

A hotel room with a large bed, a desk with a flat-screen TV, and a window with curtains.

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(22 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Single Room Non-smoking

A hotel room with a bed, a desk with a TV, a small fridge, and a window with curtains.

Superior Single Room Non-smoking

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Twin Room Non-smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Superior Twin Room Non-smoking

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room Non-smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Superior Twin Room Non-smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Single for 1 people - Non - Smoking / Residential style

A hotel room with a bed, a desk, a television, a microwave, and a wardrobe.

Single for 1 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Single for 2 people - Non - Smoking / Residential style

A hotel room with a bed, a desk, a television, a microwave, and a wardrobe.

Single for 2 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Twin for 1 people - Non - Smoking / Residential style

A hotel room with two beds, a desk with a flat-screen TV, and a large window with curtains.

Twin for 1 people - Non - Smoking / Residential style

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Twin for 2 people - Non - Smoking / Residential style

A hotel room with two beds, a desk with a flat-screen TV, and a large window with curtains.

Twin for 2 people - Non - Smoking / Residential style

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

A hotel room with two beds, a large flat-screen TV, and a modern wall design.

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

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About this property

JR-East Hotel Mets Shibuya

Along with self parking, this hotel has a microwave in a common area and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a front-desk safe, and multilingual staff assistance are onsite. Housekeeping is available on request.
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

Our customers tell us they enjoy the overall property condition at JR-East Hotel Mets Shibuya. During your stay, you're just a quick walk from Shibuya Crossing. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and laundry facilities.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, laundry facilities, and a multilingual staff
  • Guests speak favorably about the proximity to public transportation and the overall condition of the property
  • 9 minutes by foot from Shibuya Crossing and a 5-minute drive from Tokyo Tower
JR-East Hotel Mets Shibuya offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. JR-East Hotel Mets Shibuya also features a front-desk safe, an elevator, and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

JR-East Hotel Mets Shibuya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 660 out of 1003 reviews
Rating 8 - Good. 267 out of 1003 reviews
Rating 6 - Okay. 47 out of 1003 reviews
Rating 4 - Poor. 18 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location; great amenities; comfortable rooms.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Great location and near Shibuya station!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very clean, good size rooms for the area.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities
Good location
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staff were great! We were in a great central location to Shibuya Crossing and more.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a lovely room. The staff were really helpful and the breakfast was varied and plentiful. Would definitely recommend staying here.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Good breakfast i liked the pajamas Don’t be fooled by the intimidating stairs, there is a ground floor elevator
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, great location
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean room and spacious
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness
very nice hotel in a great spot Close to restaurants ,bars but get far enough away from the hustle and bustle.
hotel lobby
Toyko tower right from our room
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really great stay at JR-East Hotel Mets Shibuya! Super convenient location near Shibuya Station, making it easy to get around Tokyo. The room was clean, comfortable, and surprisingly quiet. Staff were friendly and check-in was smooth. Would definitely stay here again!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall experience!!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Location is golden!
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Zandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay and location in Shibuya. Everything was close by and easy to get around by train or walking. Hotel was clean, had a lot of complimentary and the staff help us to send our luggage to the next hotel. Would definitely recommend and stay here again.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Marjory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location here is great. Room is on the small side but laundry room great, staff wonderful, bag storage no problem and roll the bag from Shibuya station New South Gaye!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms for Tokyo. Super close to Shibuya crossing but tucked around a corner so still quiet.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Nice and helpful staffs. Great location. Would stay here again.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Evonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to Shibuya. A little confusing to access, ground floor versus 3rd for train tracks overpass. But it is clean and basic hotel that was a great jumping off point for Tokyo.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Saam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities, there's even a clinic if you get sick. Laundry service is great and they will neatly package your clothes.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is ok, didn't us the laundry services. very friendly and helpful staffs, will definitely come back
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was walking distance to everything!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't eat breakfast here, but our room was perfect, including internet TV that allowed us access to American networks.
Stayed 2 nights in Apr 2026