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JR-East Hotel Mets Shibuya

3.5 star property

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Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Reception
Lobby lounge
Deluxe Twin for 5 people - Non - Smoking / Residential style
Staircase

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Shibuya Crossing
    ‪6 min walk‬
  • Roppongi Hills
    ‪2 min drive‬
  • Meiji Jingu Shrine
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

View all photos for Single for 1 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Single for 1 people - Non - Smoking / Residential style

  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

  • 21 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 21 sq m
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 32 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Twin for 1 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Twin for 1 people - Non - Smoking / Residential style

  • 21 sq m
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Twin for 2 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Twin for 2 people - Non - Smoking / Residential style

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Single for 2 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Single for 2 people - Non - Smoking / Residential style

  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

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About this property

JR-East Hotel Mets Shibuya

Hotel with a 24-hour front desk, a short walk to Shibuya Crossing
Along with self parking, this hotel has a microwave in a common area and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a front-desk safe, and multilingual staff assistance are onsite. Housekeeping is available on request.
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

Our customers tell us they enjoy the overall property condition at JR-East Hotel Mets Shibuya. During your stay, you're just a quick walk from Shibuya Crossing. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and laundry facilities.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, laundry facilities, and a multilingual staff
  • Guests speak favorably about the overall condition of the property and the proximity to public transportation
  • 9 minutes by foot from Shibuya Crossing and a 3-minute drive from Roppongi Hills
JR-East Hotel Mets Shibuya offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. JR-East Hotel Mets Shibuya also features a front-desk safe and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

JR-East Hotel Mets Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 593 out of 1001 reviews
Rating 8 - Good. 324 out of 1001 reviews
Rating 6 - Okay. 56 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stop on my trip in Japan and what an experience it was. The staff was very friendly and made me feel right at home. I highly recommend adding the breakfast commendations if you stay. The French toast blew my mind. I actually left my jacket there and emailed the hotel and they said they could keep it there until I pick it up, knowing I was couldn’t be there for 6 days. Would highly recommend and would love to stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Elizabeth, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but comfortable. Staff was very friendly and helpful. The breakfast buffet was plentiful and tasty; however, it was a Japanese breakfast and not Western. It just not what I would want for breakfast. Public transportation and restaurants were nearby.
Stayed 4 nights in Mar 2025

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Bharath

Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Near yet away in Shibuya

Getting to the hotel was confusing, as there are levels to Shibuya centre. And coming from the station Google did drive us all over the place. But once you got the hang of the area it was pretty easy walk to the hotel. Connected to the Shibuya station and the sakura stage building. The hotel is in a quiet lane yet is ten minutes away from the scramble, and the shopping area. For people taking the narita airport limousine, the stop is it's a 8-10 minutes walk from the hotel. The hotel room (ours was a twin room) was impressively bigger than the ones we stayed in Tokyo. Overall a really nice hotel
Stayed 4 nights in Feb 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location walking distance from the train station, very close to everything. Staff is amazing and friendly, Laundry on site, very clean
Stayed 5 nights in Feb 2025

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to shibuya center but not to close where it’s extremely crowded
Stayed 5 nights in Dec 2024

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room. Might book this place again when we go back to Japan. We had a pleasure staying here
Stayed 2 nights in Jan 2025

10/10 Excellent

Adil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenient location of this hotel, close to Shibuya Station , many choices for eating and shopping. Room was very clean and staff was very attentive and helpful as it is customary of Japanese people. Breakfast was Japanese style and it could be improved by adding Western style breafast. More choices of bakery items, cheeses, yogurts and jams.
Stayed 6 nights in Dec 2024

8/10 Good

Hubert

Stayed 2 nights in Dec 2024

10/10 Excellent

Lau Chin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have lost an item at the hotel room. Front desk and cleaning staff quickly locate my item and keep them safe. Thanks for their prompt reply and assistance
Stayed 2 nights in Dec 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Dec 2024

6/10 Okay

Wuwei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is not easy to access, there are lots of detour getting through the mall. Just like going through a maze every single day. Waste time, do not recommend this location.
Stayed 2 nights in Dec 2024

10/10 Excellent

michael, AUSTIN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenience
Stayed 2 nights in Dec 2024

6/10 Okay

Jacquelyn, Fernie

Travelled with group
Liked: Cleanliness
After experiencing splendid Japanese hospitality for 3 weeks, the self check in felt quite impersonal. The room, likewise, was basic with none of the nice personal touches we had elsewhere. While a short walk from the Shibuya station , the route was a bit confusing, with all the construction and overhead walkways. We loved exploring Cat Street.
Stayed 1 night in Nov 2024

10/10 Excellent

Iradiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close from everything around Shibuya and the crossing.
Stayed 3 nights in Oct 2024

8/10 Good

Tcher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is quite good given that it’s only a few minutes walk from Shibuya station. The room though is a bit small. Otherwise, it’s all good. The bed is actually quite comfortable.
Stayed 6 nights in Sep 2024

10/10 Excellent

Marcin

Stayed 4 nights in Sep 2024

8/10 Good

Jimmy

Stayed 4 nights in Jul 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 6 nights in Jul 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2024

10/10 Excellent

Romina

Stayed 9 nights in Sep 2023

10/10 Excellent

Melinda

Stayed 11 nights in Mar 2023

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a Superior Single Room for one night for me and my partner. Room was clean and well heated but it was a lot smaller than it looked in the photo. Regardless, we have no complaints as we expected it to be small being a business hotel in Tokyo but I would not recommend it for claustrophobes. Access is extremely convenient due to it being in the JR station itself.

8/10 Good

Hong