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Aparthotel

Oaks Townsville Gateway Suites

4.0 star property

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Photo gallery for Oaks Townsville Gateway Suites

Outdoor spa tub
Flat-screen TV
Reception
Balcony
Apartment, 3 Bedrooms | Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Laundry room
  • Gym

Explore the area

View in a map
2 Dibbs Street, South Townsville, QLD, 4810
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, The Strand Beach
    ‪13 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪13 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪9 min drive‬

Room options

View all photos for Apartment, 1 Bedroom (No Housekeeping)

Laptop workspace, iron/ironing board, WiFi, bed sheets

Apartment, 1 Bedroom (No Housekeeping)

  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Hotel Room (No Housekeeping Service)

Laptop workspace, iron/ironing board, WiFi, bed sheets

Hotel Room (No Housekeeping Service)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms Kitchen (No Housekeeping)

Laptop workspace, iron/ironing board, WiFi, bed sheets

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

  • 93 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds OR 2 Single Beds and 1 King Bed

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area

Apartment, 3 Bedrooms

  • 119 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for 2 Bedrooms Apartment

Bathroom

2 Bedrooms Apartment

  • Sleeps 5

View all photos for 1 Bedroom River View

Laptop workspace, iron/ironing board, WiFi, bed sheets

1 Bedroom River View

  • Sleeps 3

View all photos for Apartment, 1 Bedroom, River View

Balcony

Apartment, 1 Bedroom, River View

  • River view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom, River View (No Housekeeping)

Balcony

Apartment, 1 Bedroom, River View (No Housekeeping)

  • River view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Hotel Room

Laptop workspace, iron/ironing board, WiFi, bed sheets

Hotel Room

  • Sleeps 2

View all photos for Hotel Room

Laptop workspace, iron/ironing board, WiFi, bed sheets

Hotel Room

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom

Laptop workspace, iron/ironing board, WiFi, bed sheets

Apartment, 1 Bedroom

  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms

Laptop workspace, iron/ironing board, WiFi, bed sheets

Apartment, 2 Bedrooms

  • 93 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds OR 2 Single Beds and 1 King Bed

One-Bedroom Apartment-No Housekeeping

  • Sleeps 3

Hotel Room (No Housekeeping Service)

  • Sleeps 2

View all photos for 1 Bedroom Apartment

Laptop workspace, iron/ironing board, WiFi, bed sheets

1 Bedroom Apartment

  • Sleeps 3

View all photos for 3 Bedrooms Apartment

Bathroom

3 Bedrooms Apartment

  • Sleeps 6

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About this property

Oaks Townsville Gateway Suites

An outdoor pool, a fitness center, and WiFi in public areas are available at this smoke-free aparthotel. Self parking is free. Other amenities include dry cleaning, laundry facilities, and tour/ticket assistance. Each apartment features a balcony, WiFi, and a flat-screen TV. Additional amenities include a refrigerator, a hair dryer, and a shower.
Oaks Townsville Gateway Suites offers 93 accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. In-room wireless Internet access is available for a surcharge.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Oaks Townsville Gateway Suites. During your stay, you're just a quick walk from Perc Tucker Regional Gallery. Free self parking, an outdoor pool, and a gym are available. Built in 2009, this upscale aparthotel has 93 apartments on 9 floors. Each apartment includes amenities such as a balcony and a flat-screen TV.
  • Each apartment offers a balcony, a flat-screen TV, and a refrigerator
  • Free self parking
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Just a 4-minute walk from Perc Tucker Regional Gallery and 4 minutes by foot from Maritime Museum of Townsville
Oaks Townsville Gateway Suites offers its guests an outdoor pool and a fitness center. Public spaces have WiFi for a fee. Oaks Townsville Gateway Suites also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 4-star Townsville aparthotel is smoke free.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: WiFi (AUD 5 per 24-hour period)
  • Available in some public areas: WiFi (AUD 5 per 24-hour period)

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Freezer
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 59 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Outdoor areas

  • Balcony

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • On a river

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 9 floors
  • 93 units
  • Built in 2009

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 9:30 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 59.0 per night.
  • Cribs (infant beds) are available for AUD 20 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: AUD 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 9:30 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Gateway Oaks
Oaks Gateway
Oaks Gateway Palmer
Oaks Gateway Palmer Hotel
Oaks Gateway Palmer Hotel South Townsville
Oaks Gateway Palmer South Townsville
Oaks Gateway Palmer Apartment South Townsville
Oaks Gateway Palmer Apartment
Oaks Gateway Suites Apartment South Townsville
Oaks Gateway Suites Apartment
Oaks Gateway Suites South Townsville
Oaks Gateway on Palmer
Oaks Gateway Suites Townsvill

Oaks Townsville Gateway Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 619 out of 1219 reviews
Rating 8 - Good. 422 out of 1219 reviews
Rating 6 - Okay. 112 out of 1219 reviews
Rating 4 - Poor. 44 out of 1219 reviews
Rating 2 - Terrible. 22 out of 1219 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Clifford

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

Peita, Townsville

Stayed 3 nights in Nov 2025

10/10 Excellent

Graham

Stayed 2 nights in Nov 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really good
Stayed 1 night in Nov 2025

8/10 Good

William

Stayed 2 nights in Nov 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was off to a disappointing start when we were checking in the hotel took a much larger security deposit than what was confirmed on my booking. Upon questioning the amount I was told it was because there was a concert on in town that night.
Stayed 1 night in Nov 2025

10/10 Excellent

Sharmane

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean & spacious. So many walkable dining options nearby and very close to stadium. Would definitely recommend to friends and will definitely stay again!
Stayed 2 nights in Oct 2025

10/10 Excellent

Nathan

Stayed 1 night in Oct 2025

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room smelt on arrival and had to open balcony door to air out. Bath spout is nearly off, it has been bogged on. Toilet roll holder doesn’t hold toilet paper as is moving. Had to pay 2 x $100 deposits has had two bookings for consecutive nights and stayed in same room.
Stayed 1 night in Oct 2025

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Siegfried Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for the price and area. Will be back!
Stayed 2 nights in Oct 2025

6/10 Okay

Dan

Stayed 2 nights in Sep 2025

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our vehicle didn’t fit into the carpark. Too tall. Made parking difficult during the day. After hours was fine as there was adequate loading bays to park in.
Stayed 1 night in Oct 2025

2/10 Terrible

Kiera

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and in need of a complete overhaul. Kitchen cupboards were broken and just placed closed. When opened the whole door fell off. Ac was smashed. Rubbish left behind in the room. Extra blanket was visibly soiled and had debris fly off it when we retrieved it. What appeared to be someone’s foot skin was on the couch and coffee table. Bathroom smelt like sewerage overnight. And the soap dispensers had dust and were dirty. Toilet roll holder coming off the wall and patched up holes in walls no sanding or painting done. I didn’t notice right away but the more I looked the more broken or dirty things I found. If I had not been so tired when we arrived I would have just left again. Beds were terribly uncomfortable. I reported to reception and all I received was sorry about that I will let someone know. Did not take down any details of what I had reported, acted very uninterested. I would not stay again. The location is great however. It is a little noisy due to the main road but that is to be expected. If they updated the rooms it was be a fantastic place to stay.
Stayed 1 night in Oct 2025

6/10 Okay

Saraya

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Joanne

Stayed 12 nights in Sep 2025

10/10 Excellent

Nina

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable, gym was a little lacking in terms of weights, and there were little things like the chairs in the room had significant wear. A cover would fix this cheaply and quickly. Otherwise a seamless stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Troy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Onsite parking. Easy walk to many dining options. Clean and tidy rooms
Stayed 2 nights in Sep 2025

8/10 Good

Elinor

Liked: Cleanliness, property conditions & facilities
Overall good
Stayed 1 night in Sep 2025

10/10 Excellent

Fletcher

Liked: Cleanliness, property conditions & facilities
Great!!
Stayed 1 night in Aug 2025

10/10 Excellent

Francine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, room was clean & spacious, amenities were very close, would stay again & highly recommend.
Stayed 2 nights in Aug 2025

4/10 Poor

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Ben

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Betty

Liked: Cleanliness, property conditions & facilities
Stayed 14 nights in Aug 2025

10/10 Excellent

Luke

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good will be back
Stayed 2 nights in Aug 2025