2/10 Terrible
Alycia
Travelled with family
1 Jan 2026
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay at Embassy Suites regularly because generally, the quality is pretty consistent. I would NOT recommend staying here. The area of town is a bit sketchy, the property was dirty—legit piles of trash in the hallways, cans and wrappers throughout. The elevators did not work — only the Up arrow worked outside of our room, not the down arrow. The ice machines were not working throughout the whole property. They finally directed me to the ONE of TEN that was in working order. We had 5 people on our reservation but they only had 3 towels in the room. We made do and shared, but on the 2nd and last night of our stay, we asked for more towels and they said they ran out. How does a hotel run out of towels?? We had to snag some from the pool deck. The breakfast area was TINY and not well laid out for how big this hotel is. Lines were out of control and there was no space to walk. Overall, not a positive experience. The only pros were that the pool is large and the bartender was very friendly during the free happy hour.
Alycia
Stayed 2 nights in Dec 2025
