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Aqua Palace Hotel

4.0 star property

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Photo gallery for Aqua Palace Hotel

Rooftop terrace
Daily buffet breakfast (EUR 15 per person)
Lobby
Lobby
Front of property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
Calle de la Malvasia 5492, Castello, Venice, VE, 30122
  • Place, St. Mark's Square
    ‪3 min walk‬
  • Place, St. Mark's Basilica
    ‪3 min walk‬
  • Place, Rialto Bridge
    ‪3 min walk‬
  • Airport, Venice (VCE-Marco Polo)
    ‪48 min drive‬

Room options

View all photos for Suite, Canal View

Suite, Canal View

Suite, Canal View

10.0 out of 10
Exceptional
(9 reviews)
  • Canal view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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Suite

Suite

10.0 out of 10
Exceptional
(6 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

9.4 out of 10
Exceptional
(13 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Minibar, in-room safe, soundproofing, free WiFi

Junior Suite

9.8 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Canal View

Minibar, in-room safe, soundproofing, free WiFi

Junior Suite, Canal View

10.0 out of 10
Exceptional
(5 reviews)
  • Canal view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About this property

Aqua Palace Hotel

This smoke-free hotel features a bar/lounge, concierge services, and dry cleaning. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and tour/ticket assistance.
Aqua Palace Hotel offers 25 accommodations with minibars and safes. LCD televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Aqua Palace Hotel. During your stay, you're just a quick walk from St. Mark's Square. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Just a 3-minute walk from St. Mark's Square and 3 minutes by foot from St. Mark's Basilica
  • Train station pick-up shuttle service available for a fee
Aqua Palace Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Aqua Palace Hotel also features dry cleaning/laundry services, room service (during limited hours), and express check-out.

This 4-star Venice hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT027042A1EVBHWRZ7
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Aqua Palace
Aqua Palace Hotel
Aqua Palace Hotel Venice
Aqua Palace Venice
Hotel Aqua Palace
Aqua Palace Hotel Hotel
Aqua Palace Hotel Venice
Aqua Palace Hotel Hotel Venice

Aqua Palace Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 604 out of 770 reviews
Rating 8 - Good. 145 out of 770 reviews
Rating 6 - Okay. 14 out of 770 reviews
Rating 4 - Poor. 5 out of 770 reviews
Rating 2 - Terrible. 2 out of 770 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was an overall comfortable stay. We had a lovely room. Really enjoyed all the breakfast options. Would definitely recommend this hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was excellent from staff, rooms, the was bar perfect
Stayed 4 nights in Dec 2025

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in a perfect location. The room however was very warm, found out on day 2 that the air con was controlled centrally so was sorted by reception as soon as I asked for it to be set to cool instead of heat. Staff are very helpful and accommodating. I wouldn’t hesitate to stay here again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Yelena

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, clean, beautiful. Staff very nice, but the best was the bathroom/shower and firm mattress.
Stayed 3 nights in Nov 2025

10/10 Excellent

Cosmin

Stayed 4 nights in Nov 2025

10/10 Excellent

Joanne, Petawawa

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely zero complaints - Great location, hotel is clean and beautiful, staff are helpful and kind. Breakfast was delish and we loved our room - especially a super comfy bed.
Stayed 3 nights in Nov 2025

6/10 Okay

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and helpful, the room was clean, the housekeepers were very kind, decent breakfast...BUT the noise level from my room was extremely loud, maybe it was where my room was situated?? for this reason I would not stay here again
Stayed 2 nights in Nov 2025

10/10 Excellent

Kellie

Stayed 2 nights in Nov 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and hotel. Nicely decorated. Staff were very friendly and helpful. Good breakfast.
Stayed 2 nights in Oct 2025

10/10 Excellent

JANET

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff responsive to requests and helpful with directions.
Stayed 2 nights in Nov 2025

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location Staff was very accommodating Beautiful rooms
Stayed 1 night in Nov 2025

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Room was spacious. Quiet location, walkable to gandolas, water taxis, shopping, the piazza and dining. **Breakfast is not free and is somewhat pricey. However, the fresh juice options and options were very palatable. Wait staff was very attentive.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing * Especially the bar manager Lello***** He was so knowledgeable and really made are shrt stay special. Thank you so very much Elizabeth
Stayed 2 nights in Oct 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay here. The location is great, accessible by water taxi or on foot. We could easily walk to San Marco Square and Rialtto bridge. Some great restaurants right around this hotel. Breakfast wasn’t that great though unless you’re just getting pastries. The eggs and bacon weren’t appetizing. There also are no hooks in the bathroom and our shower didn’t have a door so there was nothing to hang towels or robes from. I feel like that’s an easy upgrade the hotel can make. They do have a boat service to Murano with a small tour but you need to make sure you’re up early for it. I had asked the front desk about it the night before and they said just whenever you come down, we’ll call and they’ll take you. We came down around 10:30 that morning and they said “oh they left already, left at 9 with another group. You’re too late, you should have come down earlier.” My issue was that no one told us what time to come down when I directly asked and no one called to our room to say hey it’s 9am today, do you want to go? Of course you can just walk to the water bus station but it was disappointing. The best part was by far the bartender during our stay. He was so knowledgeable and helpful and kind. He made our fantastic.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mehernosh

Stayed 3 nights in Sep 2025

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
The property was GORGEOUS! The staff was super nice and super helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

DANIELLE, NASSAU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As above
Stayed 1 night in Aug 2025

10/10 Excellent

Izabela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. In great location close to shopping, dining and major landmarks.
Stayed 3 nights in Aug 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 second time at hotel and not disappointed
Stayed 2 nights in Jul 2025

10/10 Excellent

Dani

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025