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citizenM Zürich

4.0 star property

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Photo gallery for citizenM Zürich

Lobby sitting area
Lobby sitting area
View from property
City view
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Talacker 42, Zürich, 8001
  • Place, Bahnhofstrasse
    ‪2 min walk‬
  • Place, Paradeplatz
    ‪4 min walk‬
  • Place, Fraumuenster
    ‪6 min walk‬
  • Airport, Zürich (ZRH)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Zürich

A restaurant, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM Zürich offers 160 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. Smart televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the comfortable beds at citizenM Zürich. During your stay, you're just a quick walk from Bahnhofstrasse. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and 5 meeting rooms
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Just a 3-minute walk from Bahnhofstrasse and 6 minutes by foot from Paradeplatz
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 5 meeting rooms, and coworking spaces.

WiFi is free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly citizenM Zürich.

This 4-star Zürich hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CanteenM bar - Onsite bar. Open 24 hours. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (85 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 29 per person
  • Late check-out fee: CHF 34 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
No visitors or unregistered guests are allowed at the property after 11:30 PM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 833 out of 1156 reviews
Rating 8 - Good. 209 out of 1156 reviews
Rating 6 - Okay. 72 out of 1156 reviews
Rating 4 - Poor. 21 out of 1156 reviews
Rating 2 - Terrible. 21 out of 1156 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Sara

Stayed 3 nights in Dec 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at the check-in were very helpful. I like that I-Pad in the room to control everything. Also, like the slim and clean look of the room. No fancy extras just a nice room to sleep in.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jody

Liked: Cleanliness, amenities, property conditions & facilities
Fun tech room. Lounge and food great.
Stayed 2 nights in Dec 2025

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm friendly service from the welcome, to the breakfast and the room attendants. Clean bedrooms and very comfortable beds. A lovely breakfast. All in all a great experience
Stayed 4 nights in Nov 2025

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money and great location.
Stayed 2 nights in Nov 2025

2/10 Terrible

VLAD, Lakeland

Travelled with family
Disliked: Cleanliness, amenities
They have a stinky dirty towel. Room is very small. Vanity is outside the bathroom. Location is OK. Pillows are horrible.
Stayed 3 nights in Nov 2025

8/10 Good

JONATHAN

Stayed 1 night in Nov 2025

8/10 Good

Moran

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location with easy access to Old Town and the Christmas markets. Staff was super friendly, everything was spotless, and the rooms were impressively quiet. My only gripes: the rooms are very small and ran hot with no real temperature control. Otherwise, a solid stay!
Stayed 3 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 3 nights in Nov 2025

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness
Room.
Stayed 2 nights in Nov 2025

10/10 Excellent

Arub

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes! Yes it everyone was really nice and accomodating
Stayed 1 night in Nov 2025

10/10 Excellent

Glen

Stayed 4 nights in Nov 2025

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, amenities
I liked everything about this hotel!!!
Stayed 2 nights in Nov 2025

8/10 Good

Juan

clean rooms
Stayed 4 nights in Nov 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, amenities
When we arrived, we asked to shorten our stay by one day and requested a refund for that day to which the staff assured us they would take care of. The refund was never given even though they called the day we were leaving to make sure we were going to leave. Their cancellation policy required a 24 hour Notice which we provided because we stayed there two days of three days we’d planned to be there. We feel betrayed.
Stayed 3 nights in Nov 2025

8/10 Good

Sean, indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CitizenM Hotel in Zurich is a fantastic choice for travelers looking for comfort and style. The modern design features vibrant colors and contemporary furnishings that create a welcoming atmosphere. Rooms are compact yet efficient, equipped with comfortable beds, smart technology, and a cozy ambiance. The hotel staff is friendly and attentive, ensuring a pleasant stay. Additionally, the location is convenient, with easy access to public transport and local attractions. Overall, CitizenM offers a unique blend of affordability and modern luxury, making it an excellent option for anyone visiting Zurich.
Stayed 4 nights in Nov 2025

4/10 Poor

Francois

Stayed 2 nights in Nov 2025

10/10 Excellent

Synead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room
Stayed 2 nights in Nov 2025

10/10 Excellent

Flavia

Liked: Cleanliness, amenities, property conditions & facilities
Convenient for business travelers in Zurich close to bahnhofstrasse
Stayed 3 nights in Oct 2025

10/10 Excellent

JIE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay at this hotel. Everything was clean, modern, and well maintained. The room and bedding were spotless and very comfortable. The location is extremely convenient, and the front desk service was excellent. Overall, it was a very pleasant and comfortable experience. Highly recommended.
Stayed 3 nights in Oct 2025

10/10 Excellent

Miguel

Stayed 1 night in Nov 2025

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Highly recommended.
Stayed 1 night in Nov 2025

10/10 Excellent

Ergin

Liked: Cleanliness, property conditions & facilities
5 starr all
Stayed 1 night in Nov 2025

10/10 Excellent

Naomi

Stayed 3 nights in Oct 2025