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Alba Suites Acapulco

3.0 star property

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5 outdoor pools, pool loungers
Property video
Superior Suite, Ocean View | View from room
Breakfast, lunch, dinner served; pool views
Breakfast, lunch, dinner served; pool views

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • Pool
  • Laundry
  • Breakfast available

Explore the area

View in a map
Gran Via Tropical No 35, Acapulco, GRO, 39390
  • Playa Caleta
    ‪10 min walk‬
  • Playa Caletilla
    ‪15 min walk‬
  • La Quebrada Cliffs
    ‪2 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪25 min drive‬

Room options

View all photos for Super Saver

City View

Super Saver

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite, Pool View

Standard Suite, Pool View

Standard Suite, Pool View

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, Ocean View

Superior Suite, Ocean View

Superior Suite, Ocean View

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Alba Suites Acapulco

Bayside hotel with 5 outdoor pools and a 24-hour front desk
This smoke-free hotel features 5 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, conference space, and a children's pool.
Alba Suites Acapulco offers 250 accommodations. Accommodations at this 3-star hotel have kitchenettes with refrigerators.

Bathrooms include showers. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and hair dryers can be requested.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Alba Suites Acapulco, you're just a quick walk from Playa Caleta. Features include free WiFi in public areas and free self parking, plus 5 outdoor pools.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy pool views while dining at Acapulqueno
  • Continental breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Services include babysitting, tour or ticket assistance, and a porter
  • Onsite recreation includes a playground
  • Within a 15-minute walk of Playa Caleta and Club de Yates de Acapulco
  • Airport shuttle service available for a fee
Alba Suites Acapulco offers its guests 5 outdoor swimming pools, a waterslide, a hot tub, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, a vending machine, and gift shops/newsstands are also featured at the family-friendly Alba Suites Acapulco. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star Acapulco hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:00 AM.
Acapulqueno - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: MXN 95 to 150 for adults and MXN 85 to 110 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Acapulqueno

Things to do

  • 5 outdoor pools
  • Children's pool
  • Hot tub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Children's pool
  • In-room babysitting
  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 6 buildings
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Kitchenette
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 250.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 500.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 95 to 150 for adults, and MXN 85 to 110 for children
  • Airport shuttle fee: MXN 450 per room (one way)
  • Rollaway bed fee: MXN 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Alba Suites Acapulco offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Alba Suites
Alba Suites Acapulco
Alba Suites Hotel
Alba Suites Hotel Acapulco
Suites Alba
Alba Hotel Acapulco
Alba Resort Acapulco
Alba Suites Acapulco Hotel
Alba Suites Acapulco Resort
Alba Suites Resort
Alba Suites Acapulco Hotel
Alba Suites Acapulco Acapulco
Alba Suites Acapulco Hotel Acapulco

Alba Suites Acapulco Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 149 out of 456 reviews
Rating 8 - Good. 135 out of 456 reviews
Rating 6 - Okay. 76 out of 456 reviews
Rating 4 - Poor. 46 out of 456 reviews
Rating 2 - Terrible. 50 out of 456 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ithzel Guadalupe

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Martín

Liked: Cleanliness, staff & service, property conditions & facilities
I like the area and view that the hotel has on of the best in acapulco my stay here was excellent !
Stayed 2 nights in Apr 2025

6/10 Okay

Alma

Stayed 7 nights in Aug 2024

6/10 Okay

Juan

Travelled with family
Disliked: Staff & service
Place it’s fine
Stayed 1 night in Jul 2024

2/10 Terrible

Hiany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

PEDRO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even do we knew about the huracan that lately stroke Acapulco...this property was really really in very bad condition...the outside it wasn't too bad but the rooms...they werenot very pleasant.
Stayed 1 night in Jan 2024

2/10 Terrible

Cesar, Circle Pines

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service
Overall I liked it. Close to the better beach attractions, but old fashioned in service. Needs to upgrade to more modern service, kitchen supplies (coffee maker, toaster, blender, etc.) TVs, and better pools maintenance,. Very good in price. Staff very friendly. In a scale 1 to 10, I give them a 7.
Stayed 7 nights in Sep 2023

2/10 Terrible

Arianna

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible costumer service from the moment we got to the parking lot . Only reason we did not leave because kids we had in our group were extremely tired . The hotel is old / dirty / front desk are rude . Will never stay at this hotel again . I usually don’t leave reviews but this time I had to .
Stayed 1 night in Apr 2023

6/10 Okay

Olegario

6/10 Okay

Carlos

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It took about 45 minutes for me to check in. There was only one person at the front desk and he was taking care of another costumer. I had to wait for them to finished the
Stayed 1 night in Jun 2022

4/10 Poor

Federico

Travelled with family
Disliked: Staff & service, property conditions & facilities
Es un lugar bonito si tan sólo funcionaran las instalaciones en general. No sirven elevadores y el acceso a la playa y al tobogán es súper limitado. No recomiendo para nada este hotel, mi estadía fue realmente incomoda y desagradable. En verdad, no funciona nada ahí.
Stayed 2 nights in May 2022

2/10 Terrible

Darcy

Stayed 1 night in Apr 2022

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hotel and will be coming back! Although it seems far from the main walkway it's really not you can take a combi (taxi van) for 10 pesos a person. I love how the hotel is very family friendly, has many pools, and you can swim on the ocean water. My only con is how bad the restaurant is and for the price it's not worth it. Not only that but the staff just stood there and stared at myself and my father eat. Instead I suggest leaving the hotel and eating at the restaurant near the tortilla shop. It's very inexpensive and delicious!
Stayed 4 nights in Feb 2022

8/10 Good

Alan

Stayed 4 nights in Sep 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The administration Need to be more effective
Stayed 4 nights in Jun 2021

2/10 Terrible

Mario

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Infested with cockroaches

Stay away from this hotel. We were doing a family reunion with about 18 adults and kids and rented the suites with ocean view and bought the American breakfast package for all 6 rooms. At breakfast time my husband found a tiny cockroach in his fruit plate, my cousin found another tiny cockroach in her napkin with utensils and my brother-in-law found a medium size cockroach walking on the table near his plate. When we complained about all the cockroaches on our table they said to compensate us they wouldn’t charge us for the fruit we all ordered since our breakfast package included either fruit or juice and we all had fruit and juice. We went to reception to complain about our experience and right there in the floor we found a huge dead cockroach and they said that they couldn’t do anything else to compensate us because they already gave us free fruit, which was contaminated with cockroaches. I wish I could have my money back and the health department would close down their restaurant. I have stayed at better places for about the same prices or even cheaper.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants in room, low water pressure in shower, not enough blankets. You get what you pay for.
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very annoyed with this hotel, first nothing is the same as the photos, the pools are very dirty, according to they offer a slide on the site and it is always closed besides that throughout the hotel there are no lifeguards the rooms are very small if you ask for extra towels They deny you there are no irons in the rooms and since you arrive in the room there are many ants the service is bad and be careful because when you check out they do not let you go until they check your room and look for a way to charge you extra for everything if you dirty the towels
Stayed 4 nights in Mar 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in bad shape so the towels and rooms weren’t clean enough in the shower you can see bunch of hairs from before
Stayed 3 nights in Dec 2020

6/10 Okay

Justyna

Travelled with family
Stayed 1 night in Dec 2020

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

It’s a beautiful gem and very affordable place to stay
Stayed 6 nights in Oct 2020