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Red Roof Inn Asheville - Biltmore West

2.0 star property

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Photo gallery for Red Roof Inn Asheville - Biltmore West

Desk, laptop workspace, blackout curtains, iron/ironing board
Coffee shop
Lobby
Exterior
Hair dryer, towels, soap, shampoo

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
16 Crowell Road, Asheville, NC, 28806
  • Place, WNC Farmers Market
    ‪3 min drive‬
  • Place, French Broad River
    ‪3 min drive‬
  • Place, Asheville Outlets
    ‪3 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

Deluxe Room, 2 Double Beds (Smoke Free)

Deluxe Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Accessible (Smoke Free)

7.4 out of 10
Good
(12 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Smoke Free)

Standard Room, 1 King Bed (Smoke Free)

Standard Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Smoke Free)

Superior Room, 1 King Bed (Smoke Free)

Superior Room, 1 King Bed (Smoke Free)

8.8 out of 10
Excellent
(14 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe 2 Full Beds Non-Smoking

  • Sleeps 4

Superior King Room-Non-Smoking

  • Sleeps 2

Standard King Room-Non-Smoking

  • Sleeps 2

Ada Accessible Superior King Smoke Free

  • Sleeps 2

Ada Superior King With Roll-in Shower Smoke Free

  • Sleeps 2

Room With Two Double Beds-Non-Smoking

  • Sleeps 4

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About this property

Red Roof Inn Asheville - Biltmore West

Hotel in Asheville with free parking
Coffee/tea in a common area, a 24-hour front desk, and a front-desk safe are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Weekly housekeeping is available.
Red Roof Inn Asheville - Biltmore West offers 109 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Accommodations are furnished with desks and desk chairs. 32-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.
Our customers tell us they can't get enough of the helpful staff at Red Roof Inn Asheville - Biltmore West. During your stay, you'll be close to Bob Lewis Ballpark. Enjoy features like free WiFi in public areas and free self parking.
  • Free WiFi in some public areas
  • Free self parking
  • Amenities include a front-desk safe, an elevator, and a vending machine
  • Just a 5-minute drive from WNC Farmers Market and 9 minutes from Harrah's Cherokee Center - Asheville
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Red Roof Inn Asheville - Biltmore West, you'll find a vending machine, coffee/tea in a common area, and a front-desk safe. WiFi is free in public spaces. Self parking is free.

This Asheville hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property allows guests 18 or over to check in with valid military ID

Renovations and closures

The property will be renovating from November 21 2025 to March 15 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, window guards, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Asheville West
Red Roof Inn Hotel Asheville West
Asheville Red Roof Inn
Red Roof Inn Asheville West Hotel Asheville
Red Roof Inn Asheville West Motel
Red Roof Inn Asheville West
Red Roof Inn Asheville Biltmore West
Red Roof Inn Asheville - Biltmore West Hotel
Red Roof Inn Asheville - Biltmore West Asheville
Red Roof Inn Asheville - Biltmore West Hotel Asheville

Red Roof Inn Asheville - Biltmore West Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 262 out of 1000 reviews
Rating 8 - Good. 315 out of 1000 reviews
Rating 6 - Okay. 152 out of 1000 reviews
Rating 4 - Poor. 129 out of 1000 reviews
Rating 2 - Terrible. 142 out of 1000 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Laurie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel. Homeless people sleeping in stairwells yelling all night. Doesn't matter the condition of the room if you aren't safe staying there.
Stayed 2 nights in Nov 2025

2/10 Terrible

Nakia

Stayed 1 night in Nov 2025

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying was awesome
Stayed 1 night in Nov 2025

2/10 Terrible

Brian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Accommodations we deplorable. 15 minutes into our stay, we had 3 different people knocking at our door asking for money/substances. We immediately gathered our luggage and left. Oir complete stay was about 25 minutes.
Stayed 1 night in Nov 2025

6/10 Okay

Leo

Stayed 1 night in Nov 2025

2/10 Terrible

Toni

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The entire facility was terrible and not up to even a Red Roof standard. There were vagrants and transients loitering in the stairwells, outside in the parking lot and near the elevator, and trash overflowing in the exterior trash cans. The room was drafty due to space under the door. There was a leak in the sink and a bucket underneath to catch the water. The mattress on the bed was sunken and I felt the springs. The smoke detector was missing, the toilet seat in the bathroom was loose, and the tv remote didn’t work. It was a miserable stay with very little sleep and I didn’t feel safe. Couldn’t wait to get out of there.
Draft due to open space under door
Bucket under sink to gather water from leak
Missing smoke detector
Stayed 2 nights in Oct 2025

2/10 Terrible

Timothy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an absolute dump . We didn’t feel safe . The door lock was broken . There were holes in the walls . Holes in the sheets , cigarette burns and it was filthy . The floor was dirty and the shower was nasty . We ask for a refund but so far none has been given .
Stayed 2 nights in Oct 2025

2/10 Terrible

Clifford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many vagrants all over the property. We didn't feel safe and only came out in morning to leave.
Stayed 1 night in Oct 2025

6/10 Okay

David and Lynette

Travelled with family
Disliked: Amenities
Too many homeless people milling around the parking lot and on the stairways. The room smelled odd, there was no hair dryer or cups for water. The bathroom floor hadn’t been cleaned. The comforter under the bed cover was dirty and looked like it had never been washed. Definitely unimpressed and I will not recommend this hotel.
Stayed 1 night in Oct 2025

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities

Just gross

It was disguising. I did not get a chance to take a photo as i left pretty much as soon as i entered the room. My mistake. There were yellow stains on the pillow and blood stains on the sheets. My room number was 111
Stayed 1 night in Oct 2025

2/10 Terrible

Jie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is sketchy. No smoking signs everywhere but there are people smoking right outside the doors, staff is smoking, place smells weird. Wife is sensitive to cigarettes and it said online no smoking facility. Was only there for 10 minutes and they only refunded us one of the two nights.
Stayed 2 nights in Oct 2025

6/10 Okay

Anthony

Stayed 1 night in Oct 2025

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but it did have a particular smell, like old. But the employees were amazing and the treatment was class A.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeffrey

Liked: Amenities
Loved absolutely everything about this property and this stay, except for an unnervingly high amount of drug related traffic.
Stayed 1 night in Oct 2025

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
My bad had burnt marks and smell like smoke, the walls had holes, there was a person smoking in front on my room door and people outside in the parking lot look like homeless all around the building very unsafe.
Stayed 1 night in Oct 2025

2/10 Terrible

Divon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here I repeat… do not stay here. I tried to stay here for a wedding in Asheville I was attending. This was an awful experience the front desk person would disappear for extended periods of time leaving no one to tend to you when you need it. Room maid service “cleaned” my room and left my door wide open. The room smelled so so bad that it literally left a scent on my clothing. People are literally literally doing drugs outside hard drugs. Not to mention the sheets the shower and everything in the room was disgusting. I am requesting a full refund and I had to leave after just one night. It is actually terrifying trust me.. unless you are a junkie or something else DO NOT STAY HERE it is dangerous
Stayed 3 nights in Oct 2025

6/10 Okay

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were wonderful! The hard part was that our neighbors hung outside their room during the day and all night. People knocked on our door and their door. If you are going to stay here, do not stay on the first floor near the cars.
Stayed 3 nights in Oct 2025

4/10 Poor

Jay

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
1st room dirty, burnt, blood on blanket 2nd room floors wet like it had been flooded wouldn’t stay here again.. staff seemed nice on the phone when called about issues
Bed 🤦‍♂️
Blood 🤦‍♂️
Stayed 1 night in Oct 2025

2/10 Terrible

Jennifer

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Drug addict surrounding the area room was dirty. Sheets were dirty blanket was dirty. Phone had dust all over and didn’t even work.
Stayed 1 night in Oct 2025

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When my Uber driver picked me up from the airport, she said, "Oh God, you're staying there? Find a different hotel, that one is horrible." She was right. The room was so disgusting that I checked out immediately. Cockroaches running around in the bathtub, visibly filthy towels, comforter, and sheets, dirt and a dead bug all over the sink, and general grime everywhere. I'll never stay at a Red Roof again.
Stayed 2 nights in Sep 2025

2/10 Terrible

Renae

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible! Not clean, blood splattered all through out the bathroom, stains on the sheets. drug deals going down everywhere, people tweaking out on drugs in the parking lot. We did not stay!
Stayed 1 night in Sep 2025

8/10 Good

Rosalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in May 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the flowers
Stayed 1 night in Jul 2025