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4.4 out of 5

"The room was clean and comfortable. The shower had good power but the layout was a bit tight. Staff were friendly and helpful. The location was nice a ... " More

By a verified traveller on Tue 29 Oct 2019

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Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Privilege, Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Mercure Belgrade Excelsior, you're just a quick walk from Knez Mihailova Street. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy international cuisine while dining at Ivo
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Embassy of Turkey and Embassy of the Czech Republic
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Mercure Belgrade Excelsior ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Belgrade Excelsior

Everyone (7) Couples (2) Family (1)
4 out of 5
The room was clean and comfortable. The shower had good power but the layout was a bit tight. Staff were friendly and helpful. The location was nice as your really close to Saint Mark's and a beautiful park. It was about a 20min walk from Sava Church and about the same for Knez Mihailova. They had cupcakes for guests near the entrance on my first day but then it was taken away and not available for the other days which was a shame.

Posted by on 29 Oct 2019

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Comment from Hotel Management

20 Nov 2019 by Zafiris

Dear Guest, thank you for your review. I am glad to read you enjoyed your stay with us and liked our central location and friendly team. We are already looking forward to your next visit. Kind regards, Zafiris Lampadaridis General Manager

4 out of 5

Posted by , from Au on 25 Apr 2022

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Comment from Hotel Management

9 Aug 2022 by Selena Djordjevic, Marketing Manager

Dear Alena, Thank you for reviewing us. It was a pleasure to have you here and we hope to see you again!

5 out of 5

Posted by on 24 Jul 2021

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5 out of 5

Posted by on 24 Jul 2021

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5 out of 5
Todella miellyttävä, lähellä kaikkea... Eli kävelymatkan päässä nähtävyyksistä, ja ruokapaikoista. Hotellin ravintola oli hyvä.

Posted by , from Oulu on 5 Jan 2021

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Comment from Hotel Management

5 Feb 2021 by Bojan Ćirić, Front Office Manager

Dear Pasi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4 out of 5
Das WC war sehr knapp von den Dimensionen bemessen.

Posted by on 20 Sep 2019

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5 out of 5

Posted by on 16 Apr 2019

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Comment from Hotel Management

17 Apr 2019 by Zafiris

Dear Guest, thank you for the great rating of our hotel. We are looking forward to your next visit. Kind regards, Zafiris Lampadaridis General Manager

3 out of 5
Die Lage war super. Die Zimmer zwar verhältnismässig gross aber sehr hellhörig.

Posted by on 8 Apr 2019

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Comment from Hotel Management

1 May 2019 by Zafiris

Lieber Gast, vielen Dank für Ihr Feedback. Es freut mich, dass Ihnen unsere Lage gefallen hat. Ich würde Ihnen gerne ein etwas kleineres, aber ebenso schönes, Zimmer für Ihren nächsten Besuch empfehlen, da dort die Akustik nicht so ausgeprägt ist. Wir freuen uns schon auf Ihren nächsten Besuch. Mit freundlichen Grüßen Zafiris Lampadaridis General Manager

5 out of 5

Posted by on 23 Jan 2019

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About the Mercure Belgrade Excelsior

Location Kneza Miloša 5, Belgrade, 11000

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. A computer station is on site and WiFi is free in public spaces. A library, a terrace, and multilingual staff are also featured at the eco-certified Mercure Belgrade Excelsior. An airport shuttle (available 24 hours) is available for a fee. This 4-star Belgrade hotel is smoke free.

  • 1 building
  • 73 guestrooms or units
  • 7 levels
  • Built in 1921
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Belgrade Dunav Station (2.3 km / 1.4 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Mercure Belgrade Excelsior offers 73 accommodations with a safe and complimentary bottles of water. This Belgrade hotel provides complimentary wireless Internet access. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Ivo – This restaurant specialises in international cuisine and serves brunch, lunch and dinner. A children's menu is available.

Ivo – On-site bar. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Mercure Belgrade Excelsior offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for RSD 2500.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: RSD 3000 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: RSD 160.00 per person, per night for adults; RSD 80.00 per night for guests aged 7-15 years old. This tax does not apply to children under 7 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately RSD 1300 per person
  • Airport shuttle fee: RSD 5300.00 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: RSD 3000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: RSD 2500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Belgrade Excelsior Opening September 2017 Hotel
  • Mercure Excelsior Opening September 2017 Hotel
  • Mercure Belgrade Excelsior Opening September 2017
  • Mercure Excelsior Opening September 2017
  • Mercure Belgrade Excelsior Hotel
  • Mercure Excelsior Hotel
  • Mercure Excelsior
  • Mercure Belgrade Excelsior (Opening September 2017)
  • Mercure Belgrade Excelsior Hotel
  • Mercure Belgrade Excelsior Belgrade
  • Mercure Belgrade Excelsior Hotel Belgrade

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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