"Fine hotel but you some staff were quite rude and unhelpful (a few others were very friendly!). Reception was not friendly or helpful when I checked i ... " More
21 Nov 2022 by Katrin Kraske, Guest Relations Manager
Dear Sharifah, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We offer amenities like the bottle of water only at arrival day, just like a welcome. I have forwarded your comments to the responsible head of department. We will sensitize our employees again. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards,
19 Aug 2019 by Katrin Kraske, Guest Relations Manager
Dear guest, Thank you very much for your feedback and providing us with your impressions of the Leonardo Royal Hotel Berlin Alexanderplatz. Good to hear that you enjoyed our excellent services, the helpful staff and the good location. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,
13 Mar 2019 by Katrin Kraske, Guest Relations Manager
Dear guest, Nice to read that you have our location in positive memory. We will better train our employees in foreign language. Best regards,
20 Dec 2023 by Katrin Kraske, Guest Relations Manager ClusterEast
Dear Pia, We don't want to miss the chance to thank you for your feedback about our Leonardo Royal Berlin Alexanderplatz. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit. Best regards,
21 Aug 2023 by Katrin Kraske, Guest Relations Manager
Dear Kaisa, Many thanks for great recommendation. Leonardo-Team is looking forward to hosting you again. Best regards,
15 May 2023 by Katrin Kraske, Guest Relations Manager
Dear Teemu Markus Kristian, Thank you for your opinion. Thanks to you we are getting better every day. I hope to see you soon. Best regards,
8 May 2023 by Katrin Kraske, Guest Relations Manager
Dear Kari, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,
30 Nov 2021 by Katrin Kraske, Guest Relations Manager
Hallo Hasret, Schön zu lesen, dass Ihnen unsere Lage in positiver Erinnerung geblieben ist. Um das Klopfen unseres Reinigungspersonals zu umgehen, bitten wir Sie, die Rote Karte an die Außentür zu hängen, vielen Dank. Für die Ihnen entstandenen Unannehmlichkeiten entschuldigen wir uns hiermit. Herzliche Grüße,
11 Aug 2021 by Katrin Kraske, Guest Relations Manager
Lieber Gast, vielen Dank für Ihre Anmerkungen. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie bei Ihrem letzten Aufenthalt erfahren mussten. Wir haben bereits während der Pandemie begonnen, um unseren Gästen stets das Beste zu bieten, Renovierungsarbeiten in unseren Zimmern sowie im öffentlich Bereich durchzuführen – die Renovierung wird Mitte September abgeschlossen sein. Wir freuen uns jedoch umso mehr, nach der Renovierung, sie wieder in Berlin begrüßen zu dürfen. Wir können Ihre Verärgerung zur Vorauskasse sehr gut nachvollziehen. Wir bitten jedoch um Verständnis zur allgemeinen Geschäftspolitik. Es würde uns freuen, wenn Sie uns eine weitere Chance geben, Sie bei uns begrüßen zu dürfen. Herzliche Grüße,
9 Jul 2020 by Katrin Kraske, Guest Relations Manager
Dear guests, Thank you very much for your lovely rating. Our team and I are very happy that we were able to convince you and that you had a good time at our hotel. We look forward to your next visit and wish you all the best. Kind regards,
Leonardo Royal Hotel Berlin Alexanderplatz offers its guests a full-service spa, a 24-hour health club, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Leonardo Royal Hotel Berlin Alexanderplatz. Parking is available for a fee. This Art Deco Berlin hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Self parking (surcharge)
Leonardo Royal Hotel Berlin Alexanderplatz offers 346 accommodations with a safe and free newspapers. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Vitruv – This restaurant specialises in international cuisine and serves breakfast and dinner.
Leo90 – This bar specialises in international cuisine and serves lunch, dinner and light fare. Happy hour is offered. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour health club and a steam room.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property does not accept Discover or Diners Club cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars, and is displayed on this page as 4 stars.
