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Hotel Carlton

5-star property
Plaza Federico Moyua 2, Bilbao, Vizcaya (01) 562 1066
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4.2 out of 5
Very good!
See all 11 ebookers Reviews

"Great location, fantastic breakfast, beautiful building. " More

By a verified traveller on Wed 24 Apr 2019

Points Of Interest

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Superior Double Room Single Use, City View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Presidential Suite, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they enjoy Hotel Carlton's good location. During your stay, you're just a quick walk from Ensanche. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a steam room
  • Guests speak favourably about the helpful staff and the size of the guestrooms
  • Within a 15-minute walk of Guggenheim Museum Bilbao and Bay of Biscay

Hotel Carlton ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Carlton

Everyone (6) Couples (2) Family (2)
5 out of 5
Great location, fantastic breakfast, beautiful building.

Posted by on 24 Apr 2019

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5 out of 5

Posted by on 30 Jan 2019

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5 out of 5

Beautiful hotel very central

Very friendly and beautiful hotel - great location for shopping and nice walk to the old town down the shopping boulevards. Close to museums and art galleries. Would definitely recommend - can't comment on food as we ate out - small but functional gym ( not my thing so not concerned that it was small and functional - not sure what others might want in a gym!) . Staff very helpful and friendly at all times'

Posted by on 16 Aug 2017

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4 out of 5

Posted by on 2 Jan 2022

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4 out of 5
Lage top, alles zu Fuss machbar, Personal hätte etwas freundlicher sein können, Frühstück sehr gut

Posted by , from Meggen on 10 Sep 2021

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4 out of 5
Der Weg zu der Bar ist nicht sehr gut beschrieben. Ausserdem ist sie sehr laut

Posted by on 10 Mar 2020

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5 out of 5
Standort ist perfekt für einen kurzen Aufenthalt. Wir hatten superior Zimmer gebucht und beim Checkin gaben sie uns ein Standard Zimmer. Absicht oder nicht , das ist die Frage? Nach Reklamation klappte es doch noch. Wir durften eine Stunde länger im Zimmer bleiben. Flughafenbus hält vor dem Hotel. Die Fahrt kostet 3 Euro pro Person und Weg.

Posted by on 16 Nov 2019

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3 out of 5

Posted by on 12 Aug 2019

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5 out of 5
Position centrale, grande chambre très confortable avec tout ce qu'il fallait et buffet petit déjeuner avec beaucoup de choix et de fraîcheur.

Posted by on 15 Jun 2019

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4 out of 5
Lennot, aikataulut ja hotelli, kaikki oli ennakko-odotusten mukaisia. Hotellin sijainta erinomainen. Lentokenttäbussin pysäkki vieressä samoin metroasema.

Posted by , from lahti on 9 May 2018

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About the Hotel Carlton

Location Plaza Federico Moyua 2, Bilbao, Vizcaya 48009

Property Features

Hotel Carlton offers its guests a health club and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and 12 meeting rooms. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Hotel Carlton. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Bilbao hotel.

  • 1 building
  • 142 guestrooms or units
  • 6 levels
  • Built in 1926
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Bilbao (YJI-Bilbao-Abando Train Station) (0.9 km / 0.6 mi)
  • Metro station: Moyua Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Carlton offers 142 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Air conditioning
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 8 AM to 11 AM.

Carlton – This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a steam room.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible parking
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24.50 for adults and from EUR 15 for children
  • Covered self-parking fee: EUR 32.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Bilbao
  • Hotel Carlton Bilbao
  • Hotel Carlton Hotel
  • Hotel Carlton Bilbao
  • Hotel Carlton Hotel Bilbao

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.