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Down Hall Hotel

4.0 star property

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Photo gallery for Down Hall Hotel

Lobby sitting area
Lounge
1 bedroom, premium bedding, down duvets, in-room safe
Property entrance
Lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Laundry
  • Pet-friendly

Explore the area

Map
Matching Road, Hatfield Heath, Bishop's Stortford, England, CM22 7AS
  • Hatfield Forest Country Park
    ‪10 min drive‬
  • Mountfitchet Castle
    ‪15 min drive‬
  • Epping Forest
    ‪25 min drive‬
  • London (STN-Stansted)
    ‪15 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.8 out of 10
Excellent
(19 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Estate Patio Room

Estate Patio Room

Estate Patio Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Down Hall Hotel

Eco-certified hotel with a full-service spa and a health club
A full-service spa, a restaurant, and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and an outdoor tennis court are onsite.
Down Hall Hotel offers 98 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch plasma televisions come with cable channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor tennis court and a health club are featured at the hotel. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Eden Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Down Hall Hotel. During your stay, you'll be close to The Gibberd Garden. Enjoy features like free WiFi in public areas and free self parking, plus a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking and extended parking
  • Enjoy British cuisine while dining at The Grill Room
  • Cooked-to-order breakfast served weekdays for a fee
  • Indulge with body treatments, body scrubs, or massages at Eden Spa
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • 8 minutes by car from Hatfield Forest Country Park and 11 minutes from Pishiobury Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Down Hall Hotel offers its guests a full-service spa, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A sauna, spa services, and a terrace are also featured at the eco-certified Down Hall Hotel. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bishop's Stortford hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM and 10:00 AM.
The Grill Room - This restaurant specializes in British cuisine and serves breakfast and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Grill Room

Things to do

  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Built in 1322
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 19.50 per person
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Down Country Hall
Down Hall Country
Down Hall Country Hotel
Down Hall Country House Bishop's Stortford
Down Hall Hotel Spa
Down Hall Country House Hotel Bishop's Stortford
Down Hall House
Hotel Down Hall
Down Hall Country House
Down Hall Hotel
Hotel Down Hall Country
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel Bishop's Stortford

Down Hall Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1000 reviews
Rating 8 - Good. 274 out of 1000 reviews
Rating 6 - Okay. 92 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Bhaveet

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property. Whoever has completed the interior design and decorating should be commended - very classy. We happened to visit on a weekend where the weather was stunning, which made everything so much nicer and meant we could spend almost all day outdoors enjoying the grounds and patio area. If the weather wasn't great I suspect we'd have got bored. The staff are very good, the food was excellent. The property and grounds are very clean and tastefully furnished. Compared to our spa hotels, I would say the gym and spa at this hotel is a big let down. The gym is very small and limited in terms of equipment. The spa is very basic, not much more than what you'd expect at a half decent gym. Overall we had a great time, significantly help by the stunning weather. If we were to visit again it would be on a similarly warm day and it would probably be just a day trip.
Stayed 1 night in Mar 2025

10/10 Excellent

Gareth

Stayed 1 night in Mar 2025

8/10 Good

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lovely clean surroundings, staff warm friendly and helpful. Would like more choice on menu ie: hearty food bespoke shepherds or cottage pie. Beef stroganoff stew with trimmings ect
Stayed 2 nights in Mar 2025

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best Hotel

The best hotel, so dog friendly I love it every time I stay, thank you!!
Stayed 1 night in Feb 2025

10/10 Excellent

Jonathon

Travelled with family
Liked: Property conditions & facilities

Down Hall Hotel and Spa

We had a wonderful stay at Down Hall hotel it was a family get together and all aspects of it was wonderful. We will definitely be returning in the future
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Work trip always great stsy here Breakfast is brilliant
Stayed 1 night in Nov 2024

10/10 Excellent

Isaac

Stayed 2 nights in Feb 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Lovely room and grounds. Only slight quibbles would be the shower (very close to the wall making it difficult to get fully under and not very powerful) and breakfast (could have been hotter). But overall nice place.
Stayed 1 night in Feb 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Siranush

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

giles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful building a real treat to visit &’stay … our bed extremely comfortable too and all the staff we met were so nice & helpful too.
Stayed 1 night in Feb 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, Food & accommodation all excellent. Will definitely go back.
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel ever

Amazing was perfect
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful country house hotel - excellent service
Stayed 1 night in Feb 2025

10/10 Excellent

Annette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing nothing was too much trouble. We liked the open fire and a space where we could sit and relax without having to sit in our room. The grounds were lovely. Nice place to relax.
Stayed 2 nights in Jan 2025

2/10 Terrible

Kane

Travelled with partner
Liked: Property conditions & facilities
Place is stunning HOWEVER please make sure you pre book the spa as it doesn’t come included in the room (which is silly) we booked this for my girlfriends birthday and found out on the day spa is fully booked even though the hotel seemed dead. everything is clean staff aren’t too bad, food and service was bang average food was poor tbh, girlfriends chicken wasn’t cooked properly and for the price of everything its was below par compared to when we went to Rowhill grange the year before and it was amazing this place was a real let down for us.
Stayed 1 night in Feb 2025

10/10 Excellent

On Hire Limited

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tremendous value

Stunning Hotel and Grounds, having stopped in a fair few both workwise and personal wise, this was superb.
Stayed 1 night in Jan 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionally good

This was by far one of the best stately manor/Halls we have stayed at, The House is breathtaking and spacious, free parking and breakfast was included in the Price. The fine dining was excellent but pricey, Therr was a cheaper option in the lounge bar. Drinks expensive but well worth it for the experience. Spa and hydra pools not included but was very nice. The best thing about the hotel were the staff. Polite, helpful and attentive, by far the best service we have had in a long while. Thoroughly impressed and highly recommended
Coconut lime and passion fruit frangipsn
Bath and shower in spacious bath room
Confortable beds
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Revisited after 14 years and it’s even better

Beautiful building in quiet area, super friendly staff, comfy beds, delicious food and drinks, excellent breakfast buffet
Stayed 2 nights in Jan 2025

10/10 Excellent

Tymoteusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice but short stay so can't really say much about the place. Good breakfast quality and big size rooms all advantage.
Stayed 1 night in Jan 2025

8/10 Good

Austin

Stayed 1 night in Jan 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025