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Four Points by Sheraton Brisbane

4.0 star property

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Photo gallery for Four Points by Sheraton Brisbane

Premium bedding, pillow-top beds, in-room safe, desk
Exterior
Bar (on property)
Bar (on property)
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
99 Mary Street, Brisbane, QLD, 4000
  • Place, Queen Street Mall
    ‪3 min walk‬
  • Place, Waterfront Brisbane
    ‪3 min walk‬
  • Place, Treasury Building
    ‪5 min walk‬
  • Airport, Brisbane, QLD (BNE)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(11 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(74 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms (View)

View from room

Apartment, 2 Bedrooms (View)

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms

View from room

Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

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About this property

Four Points by Sheraton Brisbane

Hotel with a restaurant, 4-minute walk to Waterfront Brisbane
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a swim-up bar, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Four Points by Sheraton Brisbane offers 247 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The breakfast at Four Points by Sheraton Brisbane gets high marks from our customers. During your stay, you're just a quick walk from Queen Street Mall. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi
  • Enjoy international cuisine while dining at The Eatery
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute walk from Waterfront Brisbane and 5 minutes by foot from Queen Street Mall
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Business amenities include a 24-hour business center and 5 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 2615 square feet (243 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and tour/ticket assistance are also featured at the business-friendly Four Points by Sheraton Brisbane. You'll have access to the outdoor pool at a partner property. Parking is available for a fee.

This 4-star Brisbane hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
The Eatery - This restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.
Industry Brews - Onsite bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (AUD 60 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Industry Brews
  • The Eatery

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)

Family friendly

  • Access to nearby outdoor pool
  • Fenced pool
  • In-room cot
  • Laundry facilities
  • Pool gate
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2,615 square feet of conference space
  • 24-hour business centre
  • 5 meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Covered valet parking fee: AUD 60 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).

Property is also known as

Brisbane Four Points
Brisbane Sheraton
Four Points Brisbane
Four Points Sheraton Brisbane
Four Points Sheraton Hotel Brisbane
Sheraton Brisbane
Sheraton Brisbane Four Points
Sheraton Four Points Brisbane
Four Points Sheraton Brisbane Hotel
Four Points by Sheraton Brisbane Hotel
Four Points by Sheraton Brisbane Brisbane
Four Points by Sheraton Brisbane Hotel Brisbane

Four Points by Sheraton Brisbane Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1002 reviews
Rating 8 - Good. 270 out of 1002 reviews
Rating 6 - Okay. 85 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 28 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

shannyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and check in were easy
Stayed 1 night in Nov 2025

8/10 Good

Wayne, Edmonton

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great helpful friendly staff
Stayed 2 nights in Nov 2025

6/10 Okay

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Wet clean rooms and excellent being able to use pool/gym facilities next door at the Westin. But google maps gave completely wrong address and directions and staff laughed and said “haha oh gosh no Google maps has the wrong address” but I’d already been lost for 30 mins. When I suggested changing address on google maps they were confused as to why that would even need to be a thing? Weird. Lifts were slow and control panel inside was not fu crooning properly so we had no idea what level the lift was actually stopping on so had to get out of the lift every time it stopped to make sure we were going to the right floor which was annoying. Valet parking was excellent though and location was super convenient for our concert at river stage
Stayed 1 night in Oct 2025

10/10 Excellent

Yanyun

Stayed 2 nights in Oct 2025

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Surprise

I recently stayed for a business event, which happened to be on my birthday. I was pleasantly surprised to return to my room and see a lovely and delicious surprise waiting for me from Lily and the Reception Team. Thanks so much x
Stayed 1 night in Oct 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only problem is there was a dark stain on the bed spread, but as soon as I notified reception they had someone come up and completely change the bed spread.
Stayed 1 night in Oct 2025

10/10 Excellent

Dominique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property a couple of times and it always delivers what is promised. Room was in excellent condition and the buffet breakfast was great for the price.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great valet parking and great room and breakfast was unbelievable thanks
Stayed 1 night in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their customer service is unmatched. They listened to me and helped me with all my queries promptly and professionally with the utmost respect.
Stayed 3 nights in Oct 2025

8/10 Good

Claudia

Stayed 2 nights in Oct 2025

8/10 Good

Milena

Stayed 2 nights in Sep 2025

10/10 Excellent

Zhiyong (John)

Stayed 4 nights in Sep 2025

8/10 Good

Adrian

Stayed 4 nights in Sep 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and quiet
Stayed 1 night in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our go to location. Good price for a nice room in a convenient location. Will be even more convenient once the cross river rail construction is finished. Full access to Westin Hotel facilities included.
Stayed 1 night in Sep 2025

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to coffee shops and restaurants
Stayed 2 nights in Sep 2025

10/10 Excellent

Martin and Sarah

Stayed 1 night in Sep 2025

4/10 Poor

Kate

Travelled with partner
Liked: Cleanliness, staff & service
Didn’t like much. Room was not serviced on 2nd day. Excessive car parking @ &120 per night Very basic room, filthy windows overlooking store houses & apartments, certainly not a city view. Rushed check in @ staff not following up with crucial information
Stayed 2 nights in Sep 2025

10/10 Excellent

Adrian

Stayed 5 nights in Aug 2025

4/10 Poor

Jacinta

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Our room wasn't made up, and had to ask twice for fresh towels. Where you eat breakfast is dark and unappealing. Rail works 24/7 making sleep difficult
Stayed 2 nights in Sep 2025

2/10 Terrible

Garth

Disliked: Cleanliness, staff & service, property conditions & facilities
The roo. Smelt like poo no towels iron nearly blew up.breakfast was horrible
Stayed 1 night in Aug 2025

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have room ready despite a guarantees, toxic chemical smell of room won’t process refund
Stayed 1 night in Aug 2025

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service was superb, they really contributed to us having an enjoyable "long weekend" exploring the city. The room was clean and tidy, but nothing special. A very limited range of teas, and 4 sachets of decaf instant coffee didn't inspire. I took up the offer of a coffee and muffin deal on Level 1, to be told they had no muffins (8:00am) and I should go downstairs to buy a coffee as the "beans are better".
Stayed 2 nights in Aug 2025

2/10 Terrible

Meaghan

Disliked: Staff & service, property conditions & facilities
The noise from the adjacent night works is atrocious - it was so loud and continuous that made sleep impossible. There was no notification prior to warn of the inconvenience, and when the noise started it was too late to do anything. The only prewarning was a set of ineffective ear plug on the table to apologise for the noise. If i have have known prior to I would not have stayed here.
Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience with this hotel chain. We were booked into the 4 Points by Sheraton Brisbane but we received an upgrade to their sister hotel next door, which is called the Westin Hotel. Both hotels looked exceptional. The staff at both hotels were very professional and nice. Both hotels are ideally located midtown Brisbane which gave us access to everything that Brisbane City had to offer. It was a pleasent experience on all accounts and we would definitely stay here again.
Stayed 2 nights in Jun 2025