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Grand Hotel Normandy by CW Hotel Collection

4.0 star property

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Photo gallery for Grand Hotel Normandy by CW Hotel Collection

Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Hallway
Family Quadruple Room
Garden
Daily buffet breakfast (EUR 20 per person)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
Hoefijzerlaan 37, Bruges, B-8000
  • Place, Bruges Christmas Market
    ‪9 min walk‬
  • Place, Bruges Market Square
    ‪9 min walk‬
  • Place, Bruges Belfry
    ‪10 min walk‬
  • Airport, Ostende (OST-Ostend-Bruges Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

9.2 out of 10
Wonderful
(20 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

9.4 out of 10
Exceptional
(10 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

9.8 out of 10
Exceptional
(11 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Romantic Double Room, 1 Queen Bed

Romantic Double Room, 1 Queen Bed

Romantic Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room

Basic Room

Basic Room

8.8 out of 10
Excellent
(17 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room

Economy Room

Economy Room

7.4 out of 10
Good
(13 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Grand Hotel Normandy by CW Hotel Collection

Hotel with an indoor pool, near Bruges Christmas Market
This smoke-free hotel features an indoor pool, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk, and tour/ticket assistance are onsite. Change of towels is available on request.
Grand Hotel Normandy by CW Hotel Collection offers 64 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Grand Hotel Normandy by CW Hotel Collection's great location gets high marks from our customers. During your stay, you're just a quick walk from 't Zand Square. Free WiFi in public areas, an indoor pool, and a gym are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Onsite recreation includes a gym
  • Guests have great things to say about the pool and the clean accommodations
  • Within a 15-minute walk of Bruges Christmas Market and Bruges Market Square
Grand Hotel Normandy by CW Hotel Collection offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Grand Hotel Normandy by CW Hotel Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Grand Hotel Normandy by CW Hotel Collection was completed in May 2021.

This 4-star Bruges hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 25 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 20 for adults and EUR 10 for children
  • A bar/lounge

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Fireplace in lobby
  • Renovated entire property - May 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.98 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10.00 for children
  • Uncovered self parking fee: EUR 25 per night (in/out privileges)
  • Crib (infant bed) fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Bruges Floris Hotel
Floris Bruges
Floris Bruges Hotel
Floris Hotel Bruges
Hotel Floris Bruges
Floris Karos Bruges
Hotel Floris Karos
Karos Hotel
Floris Karos Bruges
Grand Hotel Normandy
Normandy By Cw Collection
Grand Hotel Normandy by CW Hotel Collection Hotel
Grand Hotel Normandy by CW Hotel Collection Bruges
Grand Hotel Normandy by CW Hotel Collection Hotel Bruges

Reviews

Grand Hotel Normandy by CW Hotel Collection Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 416 out of 625 reviews
Rating 8 - Good. 152 out of 625 reviews
Rating 6 - Okay. 32 out of 625 reviews
Rating 4 - Poor. 16 out of 625 reviews
Rating 2 - Terrible. 9 out of 625 reviews

Reviews

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient Hotel

Very good location, 10 minutes walk from the main square. Huge 24/7 car park close by. Rooms are spacious with comfortable beds, and a nice pool too. Only negative is the price of breakfast where it is cheaper to eat out, in an expensive city. Would recommend.
Stayed 2 nights in Jul 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous hotel! We loved it! Excellent friendly and knowledgeable staff who were ever-present but not intrusive. Really made us feel welcome. Breakfast was excellent, plenty of choice and very high quality. Lovely pool. Great bar. Hotel was spotlessly clean but retained character. Our family room was gorgeous!! We will definitely be back as soon as we can!!
Stayed 1 night in Jul 2025

10/10 Excellent

Mr Y PATEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and friendly

Nice hotel with good facilities and friendly staff.
Stayed 3 nights in Jun 2025

8/10 Good

Mike

Liked: Cleanliness, amenities
The hotel is decent and as expected. The pool was better than I expected. They put us in a very cold room and it was situated near the parking lot so I would have liked a better location of the room. Room was smaller than expected. Not sure if other rooms are bigger but I felt short changed on the actual room. The location of the hotel is outside of the main tourist area but that’s not a negative. Bruges is very small and walkable. Staff was courteous and professional.
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Rachel

Travelled with partner, Travelled with group
Liked: Staff & service
Hotel needed some tlc, slightly tired and shabby looking
Stayed 3 nights in Jul 2025

10/10 Excellent

Arghya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent experience, would have loved to have restaurant faculty at the hotel !
Stayed 5 nights in Jul 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved the swimming pool.
Stayed 3 nights in Jul 2025

10/10 Excellent

Anne, BLOOMFIELD HILLS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Had a relaxing one night stay in a triple room. Staff welcoming, comfortable room and beds, pool. Delicious breakfast. We parked in the underground car park close by
Stayed 1 night in Jun 2025

6/10 Okay

Tivadar

Business traveller, Travelled with partner
Liked: Cleanliness
Grand Hotel Normandy is located on a large street in Brugge, fairly close to the Brugge Convention Center (BMCC). It is an old hotel with dated rooms and facilities. The room smells old as soon as you enter. Ours had a pillar in the middle of the room and an old squeaky cupboard that barely held together. The small safety cabinet located inside it could not accommodate a laptop and was not fastened in place. The room was clean with a very large bed and an excellent mattress. I prefer a hard mattress while my wife a softer one; this mattress somehow worked for both of us! The room came with a modern spacious bathroom. Oddly, the small sink was placed right under a large shelf; you either hit your head or you did not use the sink. Room service was spotty. The reception staff was absolutely amazing, all smiles and very helpful. The breakfast was very good, with a wide selection of items that should satisfy any taste and need. The pool was very nice and clean. Overall, this hotel was not worth the money.
Stayed 3 nights in Jun 2025

8/10 Good

Tara

Stayed 1 night in Jun 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was one of the best I've stayed at! It was a 5-10 minute walk from all of the restaurants and attractions. The staff were really friendly and helpful. The room was on the small side but it had all of the amenties we needed. I would definitely recommend the Grand Normandy Hotel.
Stayed 3 nights in Jun 2025

6/10 Okay

lucia

Liked: Cleanliness, property conditions & facilities
We visited early March, and although the room was spacious and clean, it was very cold. We realized that the heating cannot be adjusted from the room. After going to reception, they confirmed that they will turn the heating on. Even after that, our family of 4 were freezing all night. We noticed the heating was on, but after a while after it was turned off. For the price we paid, it was unpleasant to sleep in a freezing room. The breakfast was good.
Stayed 1 night in Mar 2025

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - friendly and helpful staff, lovely large bedrooms, delicious hotel breakfasts, swimming pool - not too far from the centre of Bruges and near Zan Square with lots of restaurants. Definitely recommend for a stay in Bruges.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anjana

Had a wonderful stay. The staff were very helpful and friendly and made our stay very special.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for Bruges. Breakfast was good and room was comfortable. It was a longer walk to the city center, but doable.
Stayed 2 nights in Jun 2025

10/10 Excellent

Abby

Stayed 2 nights in Jun 2025

10/10 Excellent

Jaden

Stayed 1 night in Jun 2025

10/10 Excellent

Turker

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. When paying with a credit card, make sure you select “euro” or else you get charged 4% commission. Hotel will not tell you that.
Stayed 2 nights in May 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and comfortable beds! The staff was so kind and helpful!
Stayed 1 night in Jun 2025

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Niki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Henry

Stayed 3 nights in May 2025

10/10 Excellent

Pavel

Stayed 1 night in May 2025