The front desk staff were very friendly and helpful. The hotel has a nice lobby, and even nicer rooms. The room was clean and the bed was extremely comfy. Although still walkable, the hotel is a bit of a trek walking from main tourist attractions, and the walk is up a very steep hill. Definitely difficult if you're not used to hilly areas, but worth it for the price. One morning, someone opened our door at 8am while we were asleep even though I put the do not disturb sign on the door. Also, they randomly cancelled our booking in the system, so we walk back 40 mins uphill to make sure everything was okay as their phone number didn't work. Luckily everything was fine and the guy at the front desk was very friendly. However, it did kind of disrupt our day, but accidents happen. The area around the hotel is neat with some shopping and good food, but the hotel itself is in what feels like an alley way and wouldn't feel safe at night.