11 Dec 2023 by Christophe Dias
Dear Mrs.Tamara, On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept our sincere apologies for the disappointment caused. At Steigenberger Icon Wiltcher’s, we strive to provide a superior service experience to every Customer; therefore, your feedback is very important to us.Besides, we would like to apologize for the Spa misunderstanding.Kindly be informed that our valued partner, Expedia clearly specifies the rules & the fees regarding the swimming pool access in the section "important information".* Facilities fee: EUR 35 per person, per day and includes use of: sauna; spa; swimming pool.* Guests under 18 years old are not allowed in the spa.Nevertheless, be certain that your comment has been reviewed by the Management.Once more, thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Our dedicated Team will be looking forward to welcoming you back in the future, giving us the opportunity to better serve you. Needless to mention that we remain at your entire disposal, could we be of any assistance at all.With best regards, The Steigenberger Icon Wiltcher's Team
23 Aug 2022 by The Steigenberger Wiltcher’s Team
Dear Guest, Thank you for taking the time to provide us with your feedback following your recent stay at Steigenberger Wiltcher’s. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Wiltcher’s in the near future.Yours sincerely,The Steigenberger Wiltcher’s Team
4 Mar 2020 by Roserie De Wild : Guest relations
Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher’s. I am so sorry to see your average rating and I do apologize for all inconvenience caused during your stay. We hope to have an opportunity in welcoming you back soon. Warm regards, Michel Cottray, General Manager
17 Feb 2020 by Roserie de Wild, Guest Relations
Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher's and for the positive note about the rooms. Please be assured that I have well taken note of your remark about the breakfast experience. Your comments have been brought up to the attention of the Food & Beverage manager in order to take an immediate action on this. We understand how upsetting this situation must have been for you and I deeply apologize for all the inconvenience caused. Thank you again for your feedback and look forward to the opportunity of welcoming you again. Warm regards, Michel Cottray, General Manager
3 Feb 2020 by Roserie De Wild, Guest relations
Dear Anonymous, thank you very much for staying at the Steigenberger Wiltcher’s. We do appreciate your excellent rating. We are hoping welcoming you back soon. Warm regards, Michel Cottray, General Manager.
31 Dec 2019 by Roserie de Wild, Guest Relations
Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher's and for leaving a nice rating. I am sorry to see the feedback about the breakfast. I sincere apologize for all inconvenience caused. Your comments will be shared with the food & beverage department. We are truly looking forward to welcome you back in the near future. Warm regards, Michel Cottray, General Manager.
30 Apr 2018 by Roserie de Wild, Guest relations
Thank you very much for your stay at the Steigenberger Wiltcher's and for taking the time to leave a great score and comments. Again thank you and we look forward welcoming you back in the near future. Warm regards, Roserie de Wild, Guest relations
Steigenberger Icon Wiltcher's offers its guests a full-service spa and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre, 14 meeting rooms, and limo/town car service are available. Event space at this hotel measures 5942 square feet (552 square metres) and includes a conference centre. Spa services, a library, and a terrace are also featured at the luxury Steigenberger Icon Wiltcher's. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Brussels hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Steigenberger Icon Wiltcher's offers 267 accommodations, which are accessible via exterior corridors and feature minibars and a safe. This individually decorated and furnished accommodation includes desk chairs. Beds feature premium bedding. A pillow menu is available. Smart televisions come with cable channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries. This Brussels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include free newspapers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast on weekends.
Cafe Wiltcher's – On-site café.
Loui Cocktail Bar & Resta – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
La Canne En Ville – This fine-dining restaurant specialises in French cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.
La Terrasse – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include a sauna.
Guests aged under 18 years old are not allowed in the swimming pool or hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
SPA ASPRIA has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Steigenberger Icon Wiltcher's offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 5 stars, and is displayed on this page as 5 stars.
