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4.2 out of 5

"We stayed for 3 nights (couple in our twenties). I have stayed in a Steigenberger before (In Leipzig) and I had feared this wouldn't live up to our ex ... " More

By Colette on Wed 08 Apr 2015

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Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Steigenberger Wiltcher's. During your stay, you're just a quick walk from Avenue Louise. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. This 5-star hotel has 267 rooms. Enjoy your stay with amenities like free WiFi and cable TV channels in each room.

  • Air-conditioned rooms with 24-hour room service, cable TV and fridges
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body scrubs, Swedish massages or manicures and pedicures at Aspria Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a sauna
  • Guests have great things to say about the size of the guestrooms and the location
  • Steps from Avenue Louise and 14 minutes on foot from Place du Grand Sablon
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Superior Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max
€227* Per night/room 13 May - 14 May

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Duplex, 1 King Bed (Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Steigenberger Wiltcher's ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Steigenberger Wiltcher's

Everyone (3) Couples (9) Business (1) Family (1)
5 out of 5

Outstanding

We stayed for 3 nights (couple in our twenties). I have stayed in a Steigenberger before (In Leipzig) and I had feared this wouldn't live up to our expectations after an amazing stay in Leipzig, however I actually think the Brussels hotel is nicer as it seems larger and also more of a buzz to it. The room was fab. When we first arrived our room smelt of smoke however the Concierge who was present got us an available adjacent room immediately, let us in and went down himself to change our keys. We also forgot our travel adapters and he kindly gave us two to borrow. The service throughout our stay was second to none. The concierge in particular were outstanding. The only negative I could say was drinks in the bar were pricey and the food in the bar was only average, not great for the prices charged. The location is good, the tram outside brings you into the other parts of the city which is a 20-30 minutes stroll but with lovely scenery. Overall, if I return to Brussels I will certainly be returning to the Steigenberger!

Posted by on 8 Apr 2015

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5 out of 5

Excellence in everything

We stayed at the Steigenberger hotel for the second time..It was as great as the first.The hotels lobby has a wonderful design.The staff was extremely polite,they did everything to make our stay comfortable.We had a superior room booked but were updated to deluxe.The room was huge,comfortable,cozy.Great design and clean.The bathroom was marble and clean.We also liked the hotels restaurant.Great menu,helpful staff,good prices excellent wine list.The location of the hotel is so convenient for shopping,for just taking a walk.It is about 20 min walk to the city center.We would definitely stay at the hotel again..

Posted by on 6 Apr 2015

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2 out of 5

Posted by on 3 Mar 2020

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Comment from Hotel Management

4 Mar 2020 by Roserie De Wild : Guest relations

Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher’s. I am so sorry to see your average rating and I do apologize for all inconvenience caused during your stay. We hope to have an opportunity in welcoming you back soon. Warm regards, Michel Cottray, General Manager

3 out of 5
Chambre spacieuse et bien équipée Localisation dans un quartier animé Par contre un petit déjeuner le 15/2 catastrophique. Machine à café HS. 20 mn debout à faire la queue pour obtenir un Cafe. Personnel débordé . Buffet vide à 28€ par personne !!! Pas de Pro activité pour apporter des cafetières sur les tables et aucune excuse de la part du personnel en sous effectif ou mal géré . A l’accueil on nous répond: il fallait se lever plus tôt !! Arrivée à 10h 15 pour une fermeture à 11h. Pas très adapté à ce que l’on attend dans un 5 étoiles !

Posted by on 17 Feb 2020

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Comment from Hotel Management

17 Feb 2020 by Roserie de Wild, Guest Relations

Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher's and for the positive note about the rooms. Please be assured that I have well taken note of your remark about the breakfast experience. Your comments have been brought up to the attention of the Food & Beverage manager in order to take an immediate action on this. We understand how upsetting this situation must have been for you and I deeply apologize for all the inconvenience caused. Thank you again for your feedback and look forward to the opportunity of welcoming you again. Warm regards, Michel Cottray, General Manager

5 out of 5

Posted by on 2 Feb 2020

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Comment from Hotel Management

3 Feb 2020 by Roserie De Wild, Guest relations

Dear Anonymous, thank you very much for staying at the Steigenberger Wiltcher’s. We do appreciate your excellent rating. We are hoping welcoming you back soon. Warm regards, Michel Cottray, General Manager.

4 out of 5
Insgesamt ein gutes, sehr schönes Hotel. An einer super Stelle. Einzig das Frühstück lässt zu wünschen übrig, vorallem für die 30euro pro person!

Posted by on 31 Dec 2019

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Comment from Hotel Management

31 Dec 2019 by Roserie de Wild, Guest Relations

Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher's and for leaving a nice rating. I am sorry to see the feedback about the breakfast. I sincere apologize for all inconvenience caused. Your comments will be shared with the food & beverage department. We are truly looking forward to welcome you back in the near future. Warm regards, Michel Cottray, General Manager.

5 out of 5
Un immeuble, des restaurants et des chambres magnifiques

Posted by on 2 Jul 2019

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5 out of 5

Loistava hotelli lähellä keskustaa

Upeat, väljät tilat ja ystävällinen henkilökunta hotellissa

Posted by on 27 Apr 2018

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Comment from Hotel Management

30 Apr 2018 by Roserie de Wild, Guest relations

Thank you very much for your stay at the Steigenberger Wiltcher's and for taking the time to leave a great score and comments. Again thank you and we look forward welcoming you back in the near future. Warm regards, Roserie de Wild, Guest relations

4 out of 5
Pros: Confort.
Cons: Les traditionnels chocolats Marcolini habituellement offerts en chambre manquaient !!
Très bon rapport qualité prix le week-end du fait de la sur-offre commerciale bruxelloise hors semaines d'activité dans les institutions européennes. Hôtel très bien situé. A la hauteur de sa réputation. A recommander.

Posted by , from Amiens on 5 Dec 2016

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5 out of 5

Un écrin de luxe dans un environnement sale et bryant

Fraîchement rénové avec goût dans un style neo-rétro pavé de marbre et de bois précieux, cet hôtel apparaît comme un écrin de luxe ostentatoire maladroitement situé dans un quartier de la ville hélas sale et bruyant aux trottoirs étroits et déformés. Le trajet depuis l'aéroport trahit dignement le visage de Bruxelles que nous visitions pour la première fois : pauvre, sale et nauséabond en particulier le métro sous-terrain. En revanche, notre escapade dans le quartier du Palais royal et la traversée des Galeries royales St-Hubert nous ont ébloui par la beauté, l'atmosphère et l'histoire que ces sites dégagent. Une rue piétone pavée et perpendiculaire nous a finalement conduit dans un sympathique restaurant où de succulents fuits de mer nous ont été servis. Attention toutefois aux racolleurs indélicats et insistants qui ont tenté de nous contraindre quelques dizaines de mètres plus haut à entrer dans des établissements vides et dépourvues de cuisines visibles. Le petit-déjeuner le lendemain restera également dans nos mémoires tant il était riche et varié... pour 32 € par personne il le fallait bien.

Posted by on 26 Jan 2016

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About the Steigenberger Wiltcher's

Location Avenue Louise 71, Brussels, 1050

Property Features

Steigenberger Wiltcher's offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a limo/town car service. A library, a terrace, and tour or ticket assistance are also featured at the luxury Steigenberger Wiltcher's. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Brussels hotel.

  • 267 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Brussels Airport (BRU) (16.3 km / 10.1 mi)
  • Train station: Mouterij/Germoir Station (2 km / 1.3 mi)
  • Metro station: Stéphanie Tram Stop (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Steigenberger Wiltcher's offers 267 forms of accommodation which are accessible via exterior corridors and feature minibars and a safe. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries. This Brussels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Fridge
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate bath and shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Cafe Wiltchers – On-site restaurant.

The Library – On-site coffee shop. Guests can enjoy drinks at the bar. Open daily.

La Terrasse – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a sauna.

Guests aged under 18 years old are not allowed in the swimming pool or hot tub.

  • Golfing nearby

Spa Services

Aspria Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 1
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Minimum age to access spa is 18
  • Thai massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 50 per pet, per stay
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property charges a facility fee to access the spa facilities and swimming pool.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.24 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 35 for adults and EUR 10 for children (approximately)
  • Airport shuttle fee: EUR 50 per vehicle (one way)
  • Self-parking fee: EUR 19.90 per day
  • Valet parking fee: EUR 19.90 per day
  • Pet fee: EUR 50 per pet, per stay
  • Facilities fee: EUR 30 per person, per day and includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Steigenberger Grandhotel
  • Steigenberger Grandhotel Brussels
  • Steigenberger Grandhotel Hotel
  • Steigenberger Grandhotel Hotel Brussels
  • Brussels Conrad
  • Conrad Brussels Hotel Brussels
  • Steigenberger Wiltcher's Hotel Brussels
  • Steigenberger Wiltcher's Hotel
  • Steigenberger Wiltcher's Brussels
  • Steigenberger Wiltcher's
  • Steigenberger Wiltcher's Hotel
  • Steigenberger Wiltcher's Brussels
  • Steigenberger Wiltcher's Hotel Brussels

You should know

  • Steigenberger Wiltcher's offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.