4 Mar 2020 by Roserie De Wild : Guest relations
Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher’s. I am so sorry to see your average rating and I do apologize for all inconvenience caused during your stay. We hope to have an opportunity in welcoming you back soon. Warm regards, Michel Cottray, General Manager
17 Feb 2020 by Roserie de Wild, Guest Relations
Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher's and for the positive note about the rooms. Please be assured that I have well taken note of your remark about the breakfast experience. Your comments have been brought up to the attention of the Food & Beverage manager in order to take an immediate action on this. We understand how upsetting this situation must have been for you and I deeply apologize for all the inconvenience caused. Thank you again for your feedback and look forward to the opportunity of welcoming you again. Warm regards, Michel Cottray, General Manager
3 Feb 2020 by Roserie De Wild, Guest relations
Dear Anonymous, thank you very much for staying at the Steigenberger Wiltcher’s. We do appreciate your excellent rating. We are hoping welcoming you back soon. Warm regards, Michel Cottray, General Manager.
31 Dec 2019 by Roserie de Wild, Guest Relations
Dear Guest, thank you very much for your stay at the Steigenberger Wiltcher's and for leaving a nice rating. I am sorry to see the feedback about the breakfast. I sincere apologize for all inconvenience caused. Your comments will be shared with the food & beverage department. We are truly looking forward to welcome you back in the near future. Warm regards, Michel Cottray, General Manager.
30 Apr 2018 by Roserie de Wild, Guest relations
Thank you very much for your stay at the Steigenberger Wiltcher's and for taking the time to leave a great score and comments. Again thank you and we look forward welcoming you back in the near future. Warm regards, Roserie de Wild, Guest relations
Steigenberger Wiltcher's offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a limo/town car service. A library, a terrace, and tour or ticket assistance are also featured at the luxury Steigenberger Wiltcher's. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Brussels hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Steigenberger Wiltcher's offers 267 forms of accommodation which are accessible via exterior corridors and feature minibars and a safe. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries. This Brussels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Cafe Wiltchers – On-site restaurant.
The Library – On-site coffee shop. Guests can enjoy drinks at the bar. Open daily.
La Terrasse – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include an indoor pool and a sauna.
Guests aged under 18 years old are not allowed in the swimming pool or hot tub.
Aspria Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a facility fee to access the spa facilities and swimming pool.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 5 stars.