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The Augustin

4-star property
Avenue Stalingrad 25-31, Brussels, (01) 562 1066
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3.5 out of 5
See all 46 ebookers Reviews

"We had a low expectation for this holiday because of the recent terrorist attact but it turns out to be supremely incomparable compare to most holiday ... " More

By Charito on Sun 10 Apr 2016

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Classic Double or Twin Room (Augustin)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Classic Quadruple Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Double Room (Augustin)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at The Augustin. During your stay, you're just a quick walk from La Grand Place. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the helpful staff and the size of the guestrooms
  • Within a 10-minute walk of La Grand Place and Manneken Pis Statue
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

The Augustin ratings based on 46 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Augustin

Everyone (6) Couples (14) Business (5) Family (8) Friends (8) Other (3)
1 out of 5
This hotel was awful! Don’t believe the reviews online! Our room reeked of body odour! We had to open the windows to let some fresh air in but it didn’t help! The bathroom also smelled so bad! The cheap furniture was practically hanging off the walls. The windows opened fully out with no safety latch and what easily could be a fatal fall if you stretched too far out! The bathroom had a disgusting, exposed toilet brush in it and the room paint was chipped everywhere! The hotel itself is very close to the station and in a run down part of the city! Avoid this hotel at all costs! The night shift guy at reception was really kind but the hotel itself is a big no no!

Posted by , from Manchester on 16 Nov 2019

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Comment from Hotel Management

18 Nov 2019 by Mr. Augustin

Dear Guest, Thank you for taking the time to leave your impressions regarding your recent stay with us. Reading your review, I am very disappointed that you did not experienced the four-star services you so rightfully expect from us. Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance. I really hope you will give us the opportunity to change this perception and I would like to remain at your disposal at book@theaugustin.com to discuss further with you. Yours sincerely, Mr. Augustin

5 out of 5

Once in a lifetime family trip

We had a low expectation for this holiday because of the recent terrorist attact but it turns out to be supremely incomparable compare to most holidays. Staff are so friendly and helpful.

Posted by on 10 Apr 2016

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4 out of 5

Very nice hotel

A very nice hotel, only thing was we weren't able to change rooms from a double to a twin. Beautiful reception and very nice comfortable rooms! Only a short walk into the main part of Brussels

Posted by on 2 Sep 2015

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4 out of 5

Family weekend

We stayed at the Augustin for a visit to Brussels. The hotel was comfortable, recently refurbished and ideally located to the city centre 10min walk, the train station and local metro again 19 min walk. No negative comments as it suited all out expectations

Posted by on 23 Jun 2015

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1 out of 5

No rooms moved to another hotel

After arriving at the hotel to check in, we were informed that due to some work in the hotel that they didn't have any rooms for us (despite booking 2 months in advance) and we were moved to a sister hotel. The receptionist was apologetic and paid for a taxi to the other hotel although it was further away from the centre than this one. I had been in touch with the hotel via email a few weeks prior and was disappointed that we weren't informed of this until we checked in.

Posted by on 18 Nov 2014

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5 out of 5

Lovely hotel, great location

Nice hotel 10 mins walk from Midi train station and 10 mins from main square/market square. Spotless clean, friendly pleasant staff, beautiful breakfast. Prob one issue is there is no where to sit or meet people - bar was not open but lots of cafes and bars around the area - 2 mins walk. Very good price to stay. Quiet hotel also. Recommended. Only do breakfast.

Posted by on 30 Jul 2014

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3 out of 5

Good value

This is a good value hotel in the centre of Brussels, very near the Metro. The staff on the reception desk are not very friendly or welcoming. The plug in my basin was broken and had not been fixed and the minibar was empty. Breakfast was fine and I've no other complaints. There isn't much difference between this and the Floris Ustel, which is quite a bit cheaper.

Posted by on 6 Jul 2013

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2 out of 5

less than expected

I have been to several 4 star hotels around the world, but this one is 4 star only by name. Rooms were ok, breakfast was pretty simple. It should have been a lot more in quality for the 4 stars and the price. Overall it was a huge disappointment...

Posted by on 10 Jun 2013

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5 out of 5

Posted by on 3 May 2023

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3 out of 5
Unterkunft ist eigentlich gut gelegen, Bahnhof in Gehdistanz. Zimmer sind sehr ungemütlich eingerichtet. Wenig Ablagefläche für 3 Personen. Da wir die Zimmer nur zur Übernachtung genutzt haben, war es ok, Preis-Leistung stimmte.

Posted by on 1 May 2023

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Comment from Hotel Management

9 May 2023 by Mr. Augustin

Dear Valued Guest Thank for you for choosing The Augustin. Following your complaint we will do our best..We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,Mr. Augustin

About the The Augustin

Location Avenue Stalingrad 25-31, Brussels, 1000

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly The Augustin. This 4-star Brussels hotel is smoke free.

  • 47 guestrooms or units
  • 4 levels
  • 484 sq ft of conference space
  • 45 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Brussels-Chapel Station (0.4 km / 0.3 mi)
  • Metro station: Anneessens Tram Station (0.3 km / 0.2 mi)

Room Amenities

The Augustin offers 47 accommodations with a safe and designer toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers. This Brussels hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Fridge
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:30 AM.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 25 per accommodation, per night
  • Maximum 1 (weight limit: 44 lb per pet)
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. <

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 4
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.24 per room, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 per person
  • Pet fee: EUR 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 40 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Floris Avenue
  • Floris Avenue Brussels
  • Floris Avenue Hotel
  • Floris Hotel Avenue Brussels
  • Hotel Floris Avenue
  • Augustin Hotel Brussels
  • Augustin Brussels
  • The Augustin Hotel
  • The Augustin Brussels
  • The Augustin Hotel Brussels

You should know

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.