"Breakfast is disorganises, stressful and a big free for all. Between 9:30 and 11, there are not enough seats for everyone. It becomes a stressful bat ... " More
27 Nov 2019 by Yvonne, Digital Experience Manager
Dear C, Thank you for taking the time to share your review. Your satisfaction is one of our top priorities and unfortunately, it seems that we did not meet all your expectations. We are sorry that our breakfast service did not meet the standard expected of us, a negative opinion is an opportunity for us to question ourselves and to look for ways to improve our services. Nevertheless, we hope to welcome you back for a more enjoyable stay on your next visit to Brussels. Kind regards, Yvonne, Digital Experience Manager
18 Nov 2019 by Yvonne, Digital Experience Manager
Dear Tanya, Thank you for taking the time to share your review. We are delighted that you enjoyed our privileged location close to many attractions and great to know that you found our breakfast selection ideal. We look forward to seeing you again on a future visit. Best wishes, Yvonne, Digital Experience Manager
22 Aug 2019 by Digital Marketing Manager
Dear, Thank you so much for your review, it was an absolute pleasure hosting you at The Hotel. Kind regards, Max @ The Hotel
19 Feb 2019 by Digital Marketing Manager at The Hotel - Brussels
Dear Tee, Sorry to hear about your bad experience. Feel free to contact me at Max.Decock@thehotel.be so we can find out a solution to let you have a better opinion on our hotel. Please apologize our team that knocked at your door early in the morning. We'll make sure to not reproduce those mistakes on your next stay. We wish you a wonderful day and we look forward to hear from you very soon. Kind regards, Max Decock.
23 Nov 2018 by Digital Marketing Manager
Dear Ebookers, Many thanks for having reviewed your stay. It's an absolute pleasure to see that you have enjoyed your visit. Our apologies however for the noise during the night, hope it didn't keep you up the entire night. In the hopes of welcoming you once again, we wish you a great day! Kind regards, Max Decock
2 Nov 2018 by Digital Marketing Manager
Dear Samantha, Many thanks for having reviewed your stay. It's an absolute pleasure to see that you have enjoyed your visit. In the hopes of welcoming you once again, we wish you a great day! Kind regards, Max Decock
7 Feb 2018 by Max Decock
Dear, Many thanks for having reviewed your stay. It's an absolute pleasure to see that you have enjoyed your visit. In the hopes of welcoming you once again, we wish you a great day! Kind regards,
22 Sep 2017 by Digital Marketing Manager
Dear Paul, Thanks for your feedback, it's a pleasure to see that you have enjoyed your stay with us and that you liked the locations as well as the general ambiance. That's always nice to hear! Hope to welcome you again and have a great day in the meantime! Kind regards, Max Decock
9 Feb 2020 by Yvonne, Digital Experience Manager
Sehr geehrter Gast, vielen Dank für Ihr Feedback zu unserem Hotel. Wir haben mit Freude gelesen, dass Sie einen schönen Aufenthalt bei uns hatten. Auch bedanken wir uns dafür, dass Sie unser Restaurant und unsere modernen Zimmer besonders hervorheben. Hoffentlich hatten Sie noch einen schönen Heimweg und besuchen uns auch in der Zukunft wieder. Freundliche Grüße, Yvonne, Digital Experience Manager
24 Jan 2020 by Yvonne, Digital Experience Manager
Dear guest, Thanks for giving us a perfect rating. We are happy we were able to cater to all your needs. Again, thank you very much. We look forward to welcoming you again. Best regards, Yvonne, Digital Experience Manager
The Hotel offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 17222 square feet (1600 square metres) and includes conference centres. Spa services, a library, and tour or ticket assistance are also featured at the luxury The Hotel. Parking is available for a fee. This 4-star Brussels hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
The Hotel offers 420 forms of accommodation with free minibar items and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to noon.
The Restaurant – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
Recreational amenities at the hotel include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Urban Spa has 2 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 12 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
