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The Riverside House Hotel

3.5 star property

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Photo gallery for The Riverside House Hotel

Exterior
Honeymoon Suite
Indoor wedding
Garden
Interior entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
17 Mill Street, Mildenhall, Bury St Edmunds, England, IP28 7DP
  • Place, Mildenhall and District Museum
    ‪7 min walk‬
  • Place, Mildenhall Leisure Centre
    ‪16 min walk‬
  • Place, Newmarket Racecourse
    ‪17 min drive‬
  • Airport, Cambridge (CBG)
    ‪29 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.8 out of 10
Excellent
(12 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 29 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View

Deluxe Double Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Superior Double Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

The Riverside House Hotel

This smoke-free hotel features a restaurant, a bar/lounge, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a meeting room, a 24-hour front desk, and wedding services are onsite.
The Riverside House Hotel offers 15 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Riverside House Hotel. During your stay, you're just a quick walk from Mildenhall and District Museum. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Enjoy garden views while dining at The Riverside Terrace
  • Full breakfast served daily for a fee
  • Amenities include a front-desk safe, a meeting room, and an elevator
  • Just a 5-minute walk from Mildenhall and District Museum and 13 minutes by foot from Mildenhall Leisure Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Riverside House Hotel also features a terrace, a garden, and coffee/tea in a common area. Self parking is free.

This 3.5-star Bury St Edmunds hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.
The Riverside Terrace - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: GBP 9.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Riverside Terrace

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1800
  • Georgian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 9.95 for adults and GBP 9.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riverside House Hotel Bury St Edmunds

Riverside House Bury St Edmunds

The Riverside House

The Riverside House Hotel Hotel

The Riverside House Hotel Bury St Edmunds

The Riverside House Hotel Hotel Bury St Edmunds

The Riverside House Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 221 out of 358 reviews
Rating 8 - Good. 95 out of 358 reviews
Rating 6 - Okay. 31 out of 358 reviews
Rating 4 - Poor. 6 out of 358 reviews
Rating 2 - Terrible. 5 out of 358 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean and comfortable. A welcome check in at 10pm when I arrived and a complementary upgrade! Thank you!
Stayed 1 night in Feb 2026

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, amenities
Great people & great value
Stayed 1 night in Feb 2026

8/10 Good

Lorraine

Liked: Amenities
Rooms nice and comfortable, a constant ringing noise from somewhere couldn’t figure it out as the air con/heating was off Breakfast was lovely plenty of good quality food and choices
Stayed 1 night in Jan 2026

6/10 Okay

Samantha

We stayed in the honeymoon suite the furniture needs a paint and the shower needs cleaning and new celet around the bottom of the shower. Looked brown we had a bath instead.
Stayed 1 night in Jan 2026

6/10 Okay

Marquette

Stayed 2 nights in Jan 2026

10/10 Excellent

Christine

Stayed 1 night in Jan 2026

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Easy parking outside the front of the hotel. Simple check in. Room not too far away. Room a reasonable size. Everything worked. Bed was reasonably comfortable. It was quiet. Simple check out
Stayed 1 night in Jan 2026

10/10 Excellent

Vivien

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean, staf were very friendly and helpful
Stayed 1 night in Jan 2026

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities
Lovely friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities
Lady in reception was lovely and as it was a quiet time of the month she kindly gave me an upgrade. The room was spacious and warm. Nice little bar and a great space for dining and breakfast. I dined in at the hotel and the guiness pie and mash was great, although could've done with a small amount of veg. No problem with parking, lots of space. If staying in the area, I would stay here again.
Stayed 1 night in Nov 2025

10/10 Excellent

AMANDA

Travelled with family
Liked: Amenities, property conditions & facilities
Room was extremely clean. Staff was very friendly. Breakfast was great.
Stayed 6 nights in Nov 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean although looking a bit tired in places. Rooms are clean and spacious but duvets definitely need renewing as very thin and not big enough for the beds. Breakfast was very good, plenty to choose from and large portions, even a takeaway option if you didn't want to eat in the restaurant. Overall a good stay, just the bedding issue spoilt it slightly as it was very cold when we stayed.
Stayed 2 nights in Nov 2025

6/10 Okay

susan

Breakfast was good, The staff were all very polite and friendly. The room was adequate. My main issues were with attention to detail, the stairway and carpets were dusty, the room carpet and blankets were stained. The lift was shabby.
Stayed 3 nights in Nov 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Riverside hotel

The breakfast menu was full of good choices. Staff were nice and helpful. Parking is free good available.
Stayed 2 nights in Oct 2025

8/10 Good

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD CAR PARKING GREAT LOCATION FANTASTIC WELCOME GOOD SIZE ROOMS
Stayed 1 night in Oct 2025

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great - nice comfortable room, lovely bathroom (with lashings of piping hot water (that seems to be missing in lots of hotels), good parking, superb breakfast, sensible price and, above all, really friendly welcome. What's not to like?
Stayed 1 night in Sep 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Rooms very tired & dated. Breakfast very good
Stayed 1 night in Sep 2025

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Stayed 1 night in Aug 2025

8/10 Good

Christina

Stayed 2 nights in Aug 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Riverside

The room was very clean and welcoming. We dined in the restaurant very fair selection and served very hot. Breakfast was a full selection, and cooked to order.
Stayed 2 nights in Aug 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort

Weekend stay

Staff were great. Lovely breakfasts. However parking was an issue, and there were late night functions on both nights of our stay. Our room was above the function area, so the feeling was more like staying in a room above a pub. Because of the functions there was no restful area for residents. The marketing information does not reflect the actual hotel and location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Riverview house hotel

Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel - great customer service

Overall we had a lovely stay at Riverside House Hotel. The bar, restaurant and communal areas are well decorated and have comfy seating. We stayed in Room 12 which is a very large room with fabulous high ceilings, big bathroom with shower (and thick fluffy towels) and a garden view. Whilst lovely the room could do with a bit of attention - the aircon wasn’t great, the curtains need some rehanging, the windows pull cords were broken so had to be wedged open and the carpet and furnishings were a little tired (lots of the edgings have fallen off). It was clean (apart from the sock between the bedside table and window!!) The outside space was lovely with plenty of well spaced tables (few more parasols might be good) Special mention to Roxy who was wonderful - with good energy and great customer service. She addressed a check in issue professionally and her customer service at the bar and in the restaurant was fabulous. Thanks also to Chef for accommodating my last minute change of mind. Decent breakfast with friendly service. Enjoyed our stay and room - (just felt a few room details could do with addressing) Would stay again 😊
Stayed 1 night in Aug 2025