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The Riverside House Hotel

3.5 star property

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Photo gallery for The Riverside House Hotel

A brick building with a sign reading "Riverside".
Honeymoon Suite
Indoor wedding
A grand staircase with ornate railings, a patterned carpet, and a green plant in a vase.
Garden

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
17 Mill Street, Mildenhall, Bury St Edmunds, England, IP28 7DP
  • Place, Mildenhall and District Museum
    ‪7 min walk‬
  • Place, Mildenhall Leisure Centre
    ‪16 min walk‬
  • Place, University of Cambridge
    ‪44 min drive‬
  • Airport, Cambridge (CBG)
    ‪29 min drive‬

Room options

View all photos for Deluxe Double Room, Garden View

A hotel room with a bed, two bedside lamps, a wooden headboard, and striped wallpaper.

Deluxe Double Room, Garden View

  • Sleeps 3
  • Free Wi-Fi

View all photos for Classic Double Room

A hotel room with a bed, two bedside tables with lamps, a window with curtains, and a view of greenery outside.

Classic Double Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.8 out of 10
Excellent
(12 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

A neatly made bed with a wooden headboard, two bedside tables with lamps, a bedside table with a tissue box, and a door to the right.

Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 29 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View

Deluxe Double Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

A neatly arranged hotel room with a bed, a bedside lamp, a small table with a lamp, a radiator, a chair, and a shelf with a plant and a coffee maker.

Executive Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Superior Double Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

The Riverside House Hotel

This smoke-free hotel features a restaurant, a bar/lounge, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a meeting room, a 24-hour front desk, and wedding services are onsite.
The Riverside House Hotel offers 15 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Riverside House Hotel. During your stay, you're just a quick walk from Mildenhall and District Museum. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Enjoy garden views while dining at The Riverside Terrace
  • Full breakfast served daily for a fee
  • Amenities include a front-desk safe, a meeting room, and an elevator
  • Just a 5-minute walk from Mildenhall and District Museum and 13 minutes by foot from Mildenhall Leisure Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Riverside House Hotel also features a terrace, a garden, and coffee/tea in a common area. Self parking is free.

This 3.5-star Bury St Edmunds hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.
The Riverside Terrace - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: GBP 9.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Riverside Terrace

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1800
  • Georgian architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 9.95 for adults and GBP 9.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riverside House Hotel Bury St Edmunds
Riverside House Bury St Edmunds
The Riverside House
The Riverside House Hotel Hotel
The Riverside House Hotel Bury St Edmunds
The Riverside House Hotel Hotel Bury St Edmunds

The Riverside House Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 226 out of 365 reviews
Rating 8 - Good. 95 out of 365 reviews
Rating 6 - Okay. 33 out of 365 reviews
Rating 4 - Poor. 6 out of 365 reviews
Rating 2 - Terrible. 5 out of 365 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities
Great people & great value
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, amenities
Room was clean, staf were very friendly and helpful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Butyl Products Ltd

Liked: Cleanliness, staff & service, amenities
I travel extensively throughout the UK staying at hotels and guest houses. This is one of the best, can’t believe the price! Very friendly staff, exceptional breakfast choice - really good! Can’t fault the place, large room, very clean, comfortable bed, secure parking and fantastic location. Will return definitely for business and pleasure. Cant recommend the hotel enough
Stayed 1 night in Feb 2026
Verified

8/10 Good

Lorraine

Liked: Amenities
Rooms nice and comfortable, a constant ringing noise from somewhere couldn’t figure it out as the air con/heating was off Breakfast was lovely plenty of good quality food and choices
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities
Lovely friendly staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

AMANDA

Liked: Amenities, property conditions & facilities
Room was extremely clean. Staff was very friendly. Breakfast was great.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities
Clean and comfortable. A welcome check in at 10pm when I arrived and a complementary upgrade! Thank you!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much choice of shoos .AC worked well
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was okay. Room was fine, not the greatest curtains to keep the light The room was in the car park and the main bins where being emptied at 5am. The ev chargers did not work, despite the efforts of the evening reception staff. Breakfast was fine, but the evening meal menu lacked any real vegetarian options beyond a risotto. Overall, an okay stay.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and garden, clean and tidy rooms and staff were really friendly z
Stayed 1 night in Aug 2025
Verified

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD CAR PARKING GREAT LOCATION FANTASTIC WELCOME GOOD SIZE ROOMS
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Riverside hotel

The breakfast menu was full of good choices. Staff were nice and helpful. Parking is free good available.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Ian

Liked: Cleanliness, staff & service, amenities
Allocated room 43. Bed too.low and no bedside tables . Dusbin men turned up at 5.30am outside. Not our best night's sleep!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Easy parking outside the front of the hotel. Simple check in. Room not too far away. Room a reasonable size. Everything worked. Bed was reasonably comfortable. It was quiet. Simple check out
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel in a great location

This is our third stay in this amazing hotel and its worth every penny. The staff are amazing and so helpful, the rooms are fabulous and breakfast is the best ever. We cant wait to visit again next year.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Shannon

Liked: Staff & service
Lovely hotel, breakfast was nice
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Samantha

We stayed in the honeymoon suite the furniture needs a paint and the shower needs cleaning and new celet around the bottom of the shower. Looked brown we had a bath instead.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property, excellent customer service, large rooms and comfortable bed
Stayed 1 night in May 2025
Verified

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel

Superb stay, lovely staff, great breakfast
Stayed 1 night in May 2023
Verified

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in was very fast the lady on reception was very nice and helpful.
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely Grounds, and Dinning area
Stayed 1 night in May 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Lady in reception was lovely and as it was a quiet time of the month she kindly gave me an upgrade. The room was spacious and warm. Nice little bar and a great space for dining and breakfast. I dined in at the hotel and the guiness pie and mash was great, although could've done with a small amount of veg. No problem with parking, lots of space. If staying in the area, I would stay here again.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Wonderful hotel in tranquil location. Good food & great staff.
Stayed 1 night in Jul 2024